Technical Assistant

Duties

The hired candidate:

Audits, analyses and processes specified aircraft, mobile, ship and High Frequency land station radio authorization applications submitted by clients, to determine applicant eligibility, compliance with the Radiocommunication Act and applicable regulations, standards, policies and directives, and issues associated radio station licences. Also, ensures the accuracy of fees submitted.

Provides support to Spectrum Management Officers (SMO's) by preprocessing all categories of radio communication systems including broadcasting and microwave applications and transfers the applications to the SMO's. Reviews and imports applications from the online Spectrum Management System. Performs technical audit and general data entry.

Provides a range of administrative, materiel management and financial services in support of Spectrum operations in a district office.

Answers general queries from clients and provides general advice, recommendations and direction about Spectrum Management & Telecommunications programs, services such as online Spectrum Management System and financial accounts.

Co-ordinates the unpaid account program by reviewing unpaid accounts, initiating contact phone calls and recommending directed investigations.

Updates and maintains various local, regional and national technical databases. Retrieves information from databases for the purpose of generating reports and provides these reports to the SMO's for spectrum management activities, to external clients for information, and to management for analysis and planning. Audits the accuracy of information in these databases and prepares reports detailing data for correction and distribution.

Administers the Professional Radio Operator Certificate program, the Amateur Radio Certificate program and the Accredited Examiner program by issuing, denying or replacing radio operator certificates, issuing and renewing-authority for delegated examiners and assigning call signs.

Recommends refunds or debt write-offs on client accounts in accordance with applicable provisions of the Financial Administration Act (FAA) and associated debt write-off regulations.

Receives complaints of radio interference from clients, conducts client interviews and database and file research, and for non-complex investigations, offers possible solutions from a range of predetermined options.

Manages their own workload to ensure national, regional and district service standards and other targets/objectives are met.

Work environment

We manage Canada's airwaves and work with Canadians and the Canadian industry in the field of radiocommunication and telecommunication from across the country to promote innovation and build a fair, efficient and competitive marketplace.

Intent of the process

The intention of this selection process is to fill one (1) permanent position in Sault Ste. Marie, Ontario. A pool of qualified candidates may be created to staff similar positions within Innovation, Science and Economic Development Canada with the same language requirements (bilingual only) and various tenures (permanent or temporary) in Sault Ste. Marie, Ontario.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Secondary School Diploma

Degree equivalency

Experience:
Experience in providing administrative or clerical support services in an office environment.
Experience in the use of various software including MS Word or Word Perfect, MS Outlook, MS Excel.
Experience providing service to clients or the general public.
Experience in managing correspondence and/or emails and preparation of responses.
"Experience" is defined as having obtained this experience within the last 2 years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education:
Post-secondary education in administrative assistant/office management or secretarial programs.

Degree equivalency

Experience:
Experience in providing financial/accounting support services.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

Knowledge:
Basic knowledge of the Radiocommunication Act and the Radiocommunication Regulations regarding the issuance of radio licences.

Abilities:
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to analyse problems and recommend solutions.
Ability to plan, organize and prioritize to meet deadlines.

Personal Suitability:
Dependability
Effective interpersonal relationships
Initiative
Attention to details
Good Judgement
Conflict Management Skills

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge:
Basic knowledge of ISED - Spectrum Management's Radio Operator Programs.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Operational Requirements:
Occasional requirement to work overtime.
Occasional requirement to travel for meetings, training, and other work-related activities.

Conditions of employment

Secret security clearance

Must possess a valid driver’s licence

Other information

We will accept applications on-line only.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.

Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

Applicants can verify the status of their applications, at any time.

Applicants can be notified electronically of tests or interviews and results.

For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button “Apply Online” below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.