Support-Technician, Infrastructure / Operations

Important messages

Please note that candidates must submit an application via jobs.gc.ca. If you are unable to submit online, please contact Julie Bellefeuille before the closing date.

Intent of the process

The immediate need is to staff one indeterminate position. A pool of qualified candidates may be established from this process and may be used to staff similar positions at Public Prosecution Service of Canada in Yellowknife, Northwest Territories, with varying tenures (such as indeterminate, specified period, acting, assignment/secondment) according to the position to be staffed.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

NOTES: Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

Degree equivalency

Experience:
• Significant* and recent** experience installing, configuring, maintaining and supporting personal computer hardware, peripherals and software.
• Significant* and recent** experience providing coaching on the use of hardware and software to clients both in-person and by phone.
• Significant* and recent** experience in troubleshooting and supporting Windows 7, the Microsoft Office 2013 suite (Word, Outlook, PowerPoint and Excel), and Internet Explorer 10 or later version.

* Significant is defined as the depth and breadth of experience normally acquired over a period of two (2) years.
** Recent refers to experience obtained within the last four (4) years.

Knowledge:
• Advanced knowledge of the Microsoft Office 2013 suite (Word, Outlook, PowerPoint and Excel).
• Advanced knowledge of Microsoft Windows 7 or Windows 8.1.
• Knowledge of Network and Server infrastructure.

Abilities:
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to identify issues, analyze, and make recommendations.
• Ability to diagnose and resolve computer hardware and software problems.
• Ability to establish priorities and resolve problems with minimal supervision.
• Ability to liaise with internal and external stakeholders.

Personal Suitability:
• Effective interpersonal relationships
• Organizational Skills
• Client service focus
• Tact
• Initiative
• Team player

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications:
• Experience supporting Adobe Acrobat Professional X or DC.
• Experience supporting and troubleshooting Blackberry handheld devices.
• Experience administering Microsoft Windows Server 2008 R2 or later.
• Experience administering Microsoft SQL Server 2010 or later .
• Experience administering Microsoft SharePoint 2010 or later.
• Experience in application development.
• A+ or Microsoft Certification.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:
The organization is committed to establishing and maintaining a representative workforce. Qualified applicants who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities and women may be selected for appointment to fulfill organizational needs.

Operational Requirements:
• Willing and able to lift, carry and place heavy objects of up to 50 pounds in a safe manner.
• Willing and able to travel (occasional travel as required with notice).
• Willing to work overtime evenings and on weekends, as required.

Conditions of employment

Secret security clearance

Medical Clearance

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.