Payment Services Officer

Important messages

TRAVEL STATUS - TRAVEL COSTS
Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

Employment and Social Development Canada (ESDC) provides workspaces in alignment with both an open office environment and worker profile standards. Details on these standards can be found at the following Public Works and Government Services Canada link http://www.tpsgc-pwgsc.gc.ca/biens-property/amng-ftp/index-eng.html

All communication relating to this process including e-mail correspondence may be used in the assessment of qualifications.

Only on-line applications are accepted. Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

If you do not have Internet access in your home or through friends, relatives or neighbours, here are some suggested locations: campus career centres, libraries, community centres, Internet cafés, and Canada/Student Employment Centres.

You may also call 1-800 O-Canada (1-800-622-6232), or TTY 1-800-926-9105, for information on the nearest public Internet access location.

Work environment

These positions are at an inbound call centre located in Vancouver, BC. A Payment Services Officer provides services to the general public with respect to Employment Insurance benefits. Extensive training and development opportunities will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada's programs and services.

The work environment will be attractive to people who are:
. highly motivated,
. a quick learner,
. quality-oriented,
. customer-focused,
. able to thrive in a fast-paced, high-volume environment.

We are looking for candidates who possesses and demonstrate:
. strong communication talents,
. excellent customer service skills,
. thinking skills,
. information-gathering and computer-keyboarding skills.

Intent of the process

Please note that this process will ONLY be used to staff positions in Vancouver, British Columbia. Applicants are encouraged to apply ONLY if they are able to relocate to Vancouver, British Columbia.

Positions to be filled: 12

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

*****DETAILED RESPONSES TO THE SCREENING QUESTIONS IN THE APPLICATION MUST BE COMPLETED IN ADDITION TO YOUR RESUME.*****

Essential Qualifications:
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessment service.

Failure to produce Canadian equivalency could result in being eliminated from the process. For more information on how to obtain Canadian equivalency please access the following link www.cicic.ca.

Degree equivalency

Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBC/BBC

Information on language requirements

.Communication (oral)
.Communication (written)
.Thinking Skills
.Verification and Accuracy
.Diagnostic Information Gathering
.Client Focus
.Interpersonal Awareness
.Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Graduation with a degree from a recognized university

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessment service. Failure to produce Canadian equivalency could result in being eliminated from the process. For more information on how to obtain Canadian equivalency please access the following link www.cicic.ca.

Degree equivalency

Organizational Needs:
In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring (at time of application) as being a member of visible minority group, an aboriginal person, or a person with a disability.

Employment and Social Development Canada is committed to Employment Equity. In order to ensure representation, selection may be based on qualified candidates self-identifying (at the time of application) as a member of one of the following groups: Aboriginal, Visible Minority, or Persons with Disability. However, selection will not necessarily be made based upon persons identifying in one of the groups listed above. Do not self-screen based upon this criteria.

Selection for appointment may take into consideration employees who have been or will be impacted by automation and/or realignment of work.

Appointments may be made based on support for ESDC's Workforce Management Strategy, and the department's commitment to employment continuity of indeterminate employees and no involuntary job loss.

Operational Requirements:
- Willing and able to work outside core hours, including evenings and weekends, as per operational requirements
- Willing and able to work overtime, as required
- Willing and able to work scheduled shifts and weekends, as required
- May be required to work Saturdays

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes

Other information

- ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.

- Failure to attend assessments as scheduled will result in the rejection of your candidacy.
- A variety of assessment tools will be used - written exam, interview and reference check.
- An interview and reference check will follow upon the successful score of the written exam.
- Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes) and may be required to pay for their own relocation expenses.
- If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.
- Top-down selection may be applied; a cut-off score may be established after all scores are received.
- Random selection may be applied.
- A security check will be administered and proof of citizenship, education, and at least 2 work references with names and applicable phone numbers will be required.
- Security Check will include a credit check and fingerprinting.
- Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

- Complete the screening questions. If you do not fully complete the screening questions as instructed, you may be screened out.
- Resumes will be used as a secondary source to validate the experience and examples stated in the screening questions.

- Candidates are entitled to participate in the appointment process in the official language of their choice.
- Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.