Various positions

Important messages

Position Titles: Various positions

Stream 1 – Project and Reporting Officer;
Stream 2 – Facilitator;
Stream 3 – Anticipatory – various positions including:
a. Tariffs and Research;
b. Licensing and Charters; and
d. Monitoring and compliance.

Duties

Your role as a Project and Reporting Officer: To oversee and maintain operational and salary budgets; coordinate all core business and performance-related data and reporting; conduct and support a variety of administrative, operational, staffing, purchasing and travel activities; coordinate all ATIP and Privacy requests; and participate in, track or lead various projects and committees.

Your role as a Facilitator: To review and attempt to resolve a high volume of complaints by air passengers against airlines, based on an analysis and thorough understanding of applicable terms and conditions of carriage, legislation, regulations, international conventions and jurisprudence; to respond to related inquiries from the public, private sector, industry and other governmental entities regarding complaints, standards, practices, issues, trends and the Agency's dispute resolution mandate and processes; and to undertake research and special projects from time to time.

Your role as a Senior Tariffs and Research Officer: To ensure air carriers fulfill their tariff filing obligations pursuant to legislative requirements and Agency precedents by analyzing and processing complex and contentious international tariff filings; reviewing and preparing appropriate responses to carrier tariff submissions and applications; providing functional advice, guidance, information and data to air carriers, industry associations, governmental staff and the general public; and participating in projects as required.

Your role as a Licensing and Charters Officer: To analyze and evaluate applications and support documents from licensed and unlicensed air carriers to operate international charter flights; research complex applications for licence and Charter permits; and make recommendations to management and Agency Members for decision; and participating in special projects as required.

Work environment

Work environment:

Make a difference by working for Canada’s largest employer: The Government of Canada

Canada’s public service is diverse, innovative, and non-partisan. We are continually engaged in projects and initiatives to improve how we serve Canadians. Together, public servants are making a difference in the lives of Canadians every day. The Government of Canada offers a breadth of rewarding careers in many locations, with great opportunities for learning and development. Whatever you’re passionate about, Canada’s public service has a career path where you can make a difference.

Come work for the federal government’s first independent regulatory body: The Canadian Transportation Agency

An important mission: The Canadian Transportation Agency is a small organization (about 230 people) with an important mission – to advance Canadians’ economic and social well-being by:
• Helping to keep the national transportation system running efficiently and smoothly
• Protecting the fundamental right of persons with disabilities to accessible transportation
• Providing consumer protection for air travellers
A great place to work: We are committed to creating a healthy and respectful workplace. Our small size enables us to meet regularly at all-staff events, and encourages dialogue and collaboration – both between managers and employees, and through inter-branch networks and tiger teams. You will have the opportunity to get to know and collaborate with many colleagues across the Agency.

We are located at 15 Eddy, in the heart of Gatineau, with easy access to fitness facilities, public transportation and restaurants.

Intent of the process

This process is to staff from 10 to 15 determinate positions. A pool of qualified candidates could be created to staff future positions with various tenures (indeterminate, determinate, deployment, acting, and assignment/secondment) with similar requirements, various language requirements and profiles and various security requirements.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL QUALIFICATIONS

EDUCATION (FOR ALL POSITIONS):

Post-secondary education from a recognized institution in a field related to the positions being staffed (e.g., business, travel and tourism, social sciences), or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES (FOR ALL POSITIONS):

Experience conducting research and analyzing lengthy documents and complex information.

Experience in preparing written documents (such as briefing notes, reports, correspondence) to report facts, analysis, findings and conclusions.

Experience in providing advice to management.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EDUCATION (FOR ALL POSITIONS):

Graduation with a degree from a recognized post-secondary institution in a field related to the positions being staffed (e.g., business, travel and tourism, social sciences).

Degree equivalency

EXPERIENCE

STREAM 1:

Experience maintaining and analyzing an operational or human resource budget.

Experience reviewing, analyzing, and reporting on statistics.

Significant* experience in providing strategic staffing advice and guidance to management.

STREAMS 2 & 3:

Experience working in an administrative tribunal or supporting a government program.

Experience interpreting or applying air carrier contracts of carriage.

Significant* experience in the airline industry or as a travel agent.

Significant* experience in client services.

Experience working with an integrated case-management system and related file management and productivity software (e.g., email, document management).

Significant* experience resolving disputes or supporting decision-makers' resolution of disputes.

*Significant means that the candidates have performed related, complex activities and have experience in dealing with a wide variety of related situations for approximately 2 years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Stream 1: Bilingual Imperative BBB/BBB
Streams 2 & 3: Various linguistic profiles

Information on language requirements

KNOWLEDGE (FOR ALL POSITIONS):

- Knowledge of trends and issues currently facing the federal transportation industry within Canada.

ABILITIES (FOR ALL POSITIONS):

- Ability to communicate effectively in writing.
- Ability to communicate effectively orally.
- Ability to synthesize complex information, identify key issues and assess appropriate actions.
- Ability to establish priorities and meet deadlines.
- Ability to develop and maintain effective working relationships.

PERSONAL SUITABILITY (FOR ALL POSITIONS):

- Judgement
- Initiative
- Reliability

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS:

Must be available to work overtime from time to time.

Conditions of employment

Reliability Status security clearance

Other information

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

Please ensure that your Personal Record Identifier (PRI) is included in your application (for internal candidates).

Please identify clearly your substantive group and level and your employment status on your resume and/or application form (for internal candidates).

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application

VERY IMPORTANT NOTICE:

It is your responsibility, as an applicant, to clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications and that adhere to the stipulated format. Please note that it is not sufficient to simply state that the qualification is "met" or to provide a listing of current or past responsibilities. You must provide concrete examples which clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications.

The Asset Qualifications contained in the Statement of Merit Criteria may be used as a screening tool. Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

FAILURE TO CLEARLY DEMONSTRATE HOW YOU MEET EACH FACTOR OF THE SCREENING CRITERIA (EXPERIENCE) FOR ALL ESSENTIAL AND APPLICABLE ASSET QUALIFICATIONS MAY RESULT IN THE REJECTION OF YOUR APPLICATION.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users, including users from outside the Public Service (some email systems block these types of email).

Indeterminate employees at the same group and level or equivalent could be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process (for internal candidates).

Locations, dates and times for exams and/or interviews will be determined by the employer. Scheduling of alternative exam and interview dates will only be considered for religious reasons, death in the family, in cases of serious illness or for a reasonable reason approved by the selection committee. A doctor's certificate or other proof will be required.

Pass marks will be established for each qualifications. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. Cut-off scores and/or top-down approach may be used at any stage of the staffing process if there are a sufficient number of candidates to meet anticipated staffing needs.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.