Customer Services Representative

Intent of the process

The immediate need is to staff one position on an indeterminate basis, with a linguistic profile of English Essential.
A pool of qualified candidates may be created and may be used to staff similar positions with various tenures and/or language requirements at the Canadian Forces Housing Agency in Victoria, BC. (Esquimalt)

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma OR an acceptable combination of education, training or experience

Degree equivalency

Experience in providing administrative support services.
Experience in providing customer services.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and Bilingual imperative BBB/BBB

Information on language requirements

Knowledge of administrative office procedures.

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to work under pressure and meet tight deadlines.
Ability to develop and maintain spreadsheets.

Client service orientation
Planning and organizing
Judgement
Initiative
Teamwork
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Proficiency in the operation of the Housing Agency Management Information System (HAMIS).

Operational Requirements
There is a requirement to limit vacation between the months of May and September.

Conditions of employment

CONDITIONS OF EMPLOYMENT
Reliability Status

Candidates must meet upon appointment and maintain the above condition of employment throughout their employment.

Other information

You must provide proof of your education credentials.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. If you meet them, please demonstrate in your application.

An interview may be administered. A written examination may be administered. Reference checks may be sought.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Selection may be limited to members of the following Employment Equity groups:
members of visible minorities.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.