Service Manager (Bilingual)

Important messages

Complete the screening questions on the Public Service Resourcing System application website. This tool may be used to assess written communication, in addition to the essential education and essential experience qualifications. If you do not fully complete the screening questions as instructed, you may be screened out. DETAILED RESPONSES TO THE SCREENING QUESTIONS IN THE APPLICATION MUST BE COMPLETED IN ADDITION TO YOUR RESUME.

Work environment

About the Service Manager’s Role:

The Service Manager position at Service Canada is a dynamic, exciting, challenging, and yet very rewarding position. It has a wide scope of operational, financial and human resources accountabilities and responsibilities. In some cases, the incumbent is the most Service Canada senior person in the community and plays significant role to ensure adequate and effective programs and services delivery. The service manager in the Citizen Services Branch is responsible for the direct in person service delivery to Canadians. The manager may be responsible for multiple Service Canada centres and scheduled points of service. The work environment is fast paced with multiple and sometime overlapping / time sensitive demands and priorities. One of the primary foci of the manager is to ensure uninterrupted services to Canadians within the service area and ensuring that there is appropriate human resources capacity to meet the service needs of the citizens in the area. This is rewarding work as one can see firsthand the impact and result of ones’ work. The Manager draws on a network of colleagues within the region to ensure effective service delivery and support to employees.
This position is located in Whitehorse, Yukon, an attractive and vibrant northern community.

Intent of the process

Please note this process will only be used to staff a position in Whitehorse (Yukon). Applicants are encouraged to apply only if they are willing and able to work in or relocate to Whitehorse (Yukon). .

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC [Public Service Commission] test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

Experience:

Recent and significant experience in leading or managing people or a project that includes assigning of work, evaluating performance and addressing performance issues.

Recent would normally be defined as having been gained within the last five (5) years. Significant would normally be defined as tasks having been performed consecutively for a 24 month period.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Abilities and Skills:

Communication (oral)
Communication (written)
Engagement
Values and Ethics
Strategic Thinking
Management Excellence
Client Service Excellence

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications

Experience:

Recent and significant experience with good results in managing service or program delivery in a constantly changing/evolving environment

Asset Qualifications

Experience:

Recent and significant experience with good results in supervising staff off-site (or in a virtual environment) with responsibilities for staff in multiple locations.

Asset Qualifications

Experience:

Experience in developing effective and collaborative working relationships with partners, stakeholders, various client segment {Indigenous, Families, People with Disabilities, Visible Minorities, etc.} groups or various levels of government.

Asset Qualifications

Knowledge:

Knowledge of Service Canada service offerings.

Other Organization Needs

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Operational Requirements

Willing and able to work overtime
Willing and able to travel

Conditions of employment

Reliability Status security clearance

Other Conditions of Employment:

The incumbent and his/her dependents (includes incumbent’s spouse or common-law partner and children) may be required to obtain Health Canada medical clearance in accordance with the Isolated Posts and Government Housing Directive.

Other information

EDUCATION:
You must clearly indicate your education level. Proof of education will be requested at the assessment stage of this process.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Communication (including invitations for assessment) for this process will be sent by email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Persons are entitled to participate in the process in the official language of their choice.

Acknowledgment of receipt of applications will not be sent. We will only contact those applicants screened into the process.

All communication relating to this process including e-mail correspondence may be used in the assessment of qualifications.

A random selection and/or top down selection may be used at any point during the assessment process.

Persons are entitled to participate in the appointment process in the official language of their choice.

Applicants must meet each essential qualification to be appointed to a position.

Applicants may be required to meet the asset qualifications and/or the organizational needs,depending on the requirements of the specific position being staffed.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

A situational exercise may be administered.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.