Manager, Client Portfolio Management

Important messages

When answering the screening questions, remember that the assessment board cannot make assumptions about your experience. It is insufficient to say that you have the required qualifications or to list your current or past duties. Rather, using this tool, candidates must demonstrate how they meet the education and experience criteria listed in the job opportunity advertisement by providing clear and concrete examples.

Clear and concrete examples are defined as illustrations in which you fully explain the actions, considerations and steps you completed in order to gain the experience you are describing. This detailed contextual information will be used by the board members reviewing your submission to assess whether you have sufficient experience in a relevant field to complete the tasks which will be assigned to you should you be considered for this position. This is similar to what would be expected of you when asked to provide a concrete example of a particular situation in the context of an interview. Such examples usually require a minimum of ½ page to describe and a maximum of 2 pages. In order to facilitate this process, you may wish to start your submissions with a sentence similar to: “A clear and concrete example of a situation where I did X is a situation which occurred on Y date and my role in this activity was to...”.

Resumes will be used as a secondary source of information and strictly to validate the concrete examples you will have described in this tool.

Also, when reading the experience criteria for staffing processes, please pay close attention to action words contained within and ensure the examples you choose to include speak to all of them. Similar attention should be given to punctuation and connector words such as commas, “and” and “or” as these have a different function when used to describe an experience criterion. As such, action words or activities separated with a “,” and connected with an “and” must all be demonstrated with concrete examples as in this case, they are all deemed essential by the hiring manager. Conversely, when action words or activities are separated with a “,” and connected with an “or”, candidates may provide concrete examples for only one of the activities listed in the criterion as in this case, the hiring manager is looking for someone who has experience in at least one of the activities but not necessarily all of them.

For example, when responding to a criterion which reads: “Experience reading, writing and publishing instructions for a competitive process.” you must provide concrete examples of situations where you read instructions, concrete examples of situations where you wrote instructions as well as concrete examples of situations where you published instructions for a competitive process. These may be part of the same example however, you must ensure to provide sufficient details to cover the three actions as they are all critical.

On the other hand, when responding to an experience criterion which reads: “Experience reading, writing or publishing instructions for a competitive process” you must provide concrete examples for a minimum of one situation where you either read, wrote or published instructions for a competitive process as experience in a minimum of one activity is critical. This being said, when this structure is used, you may also provide concrete examples for all action words or activities as this approach will provide board members with additional information to assess the breath of your experience.

Finally, if the examples you provide speak of experience that was acquired in a team setting, please be specific as to your exact role within this team as it is your experience the board will be looking to assess and not that of your team.

Work environment

The Information Management & Technology Services (IM&TS) directorate provides Information Management (IM) and Information Technology (IT) services to all program managers within Fisheries and Oceans across Canada.

The Client Portfolio Management (CPM) team operates within IM&TS, accountable for managing overall client satisfaction with IM/IT services, and for providing assurance to program managers that IM/IT services will meet their expected business outcomes. These accountabilities are delivered by nurturing strong relationships with senior IT service managers, alongside providing five core services to program managers; relationships management, developing understanding & awareness, needs identification and analysis, assurance of business outcomes for IT projects, and major issues escalation.

We are looking for managers who will be dedicated to fostering trusting relationships with stakeholders and meeting client expectation, while also maintaining a focus on developing our organization and our employees.

Intent of the process

A pool of qualified candidates may be established and may be used to staff similar positions with various tenures, language requirements and security requirements. All federal organizations listed in Schedules I, IV and V of the Financial Administration Act may use this staffing process to appoint a candidate to its organization in a similar position if a pool is created.

Positions to be filled: 3

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
Significant* experience providing advice and recommendations to senior management**.
Significant* experience developing and managing relationships with clients and internal IT service managers.
Experience gathering and analyzing client and partner business requirements.
Experience in negotiations with clients, partners and stakeholders.
Experience chairing or facilitating meetings with clients, partners and stakeholders.
Significant* experience in managing human resources.
Significant* experience working in a senior capacity (considered as CS-03 level or equivalent in the federal public service) in an Information Technology (IT) environment.

*Significant experience is defined as normally acquired over a period of two or more years.
**Senior management is defined as Director level or above (or private sector equivalent).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION
Graduation with a degree, in a related field, from a recognized post-secondary institution.

Degree equivalency

OCCUPATIONAL CERTIFICATION
Project Management Certification (PMP, Prince2)
Business Analyst Certification (BABoK)

EXPERIENCE
A minimum of 10 years of relevant experience in positions of increasing responsibilities or an equivalent combination of related education and experience.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
We are currently seeking to staff three bilingual imperative CBC/CBC positions but a pool of qualified candidates may be established and may be used to staff similar positions with various tenures, language requirements and security requirements.

Information on language requirements

COMPETENCIES
Initiative
Communication
Organizational Awareness
Developing Others
Business Analysis
Client Focus
Decision Making
Networking/ Relationship Building

ABILITIES
Ability to communicate effectively in writing
Ability to communicate effectively orally
Ability to prepare and deliver presentations to various audiences
Ability to work under pressure
Ability to work with difficult people

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
Willingness to work overtime (evenings and weekends).
Willingness to travel.
Willingness to work flexible hours.

Other information

All information obtained throughout the selection process, from the time of application to the conclusion of the process, may be used for evaluation purposes.

Reference checks will be sought.

An assignment, secondment, or acting appointment requires approval of your supervisor.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.