General Support Services Clerk - various positions

Important messages

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED.

*PLEASE ENSURE YOU CLEARLY INDICATE ON YOUR APPLICATION FOR WHICH LOCATION(S) YOU ARE APPLYING FOR*

1. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

2. You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

3. If you do not fully complete the screening questions as instructed, you may be screened out.

4. A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

5. Asset qualifications WILL be applied in this selection process.

6. Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

7. Please ensure that your Personal Record Identifier (PRI) is included in your application (if applicable).

8. Please provide the contact information (including a valid email address) for two recent (within the past 2 years) references. One of them should be a current manager/supervisor.

9. The majority of the positions in Ottawa are bilingual imperative. Please take that information into consideration when applying for that location.

Duties

Duties may include one or more of the following activities, depending on the position to be staffed.
• Provision of a range of Administrative, Financial and Human Resources support services to the CAS.
• Provision of a range of support services to the CAS, the four Courts, litigants and the general public.
• Warehousing services for the judges and staff of the principal office and 10 local offices of the CAS across Canada in support of departmental projects and programs.

Work environment

The Courts Administration Service (CAS) provides services to the Federal Court of Appeal, the Federal Court, the Court Martial Appeal Court of Canada and the Tax Court of Canada.

The CAS’s mission is to provide timely and accurate registry, judicial and corporate services to the four superior courts and to their clients in the most innovative and effective manner, while promoting a healthy workplace and encouraging employees’ ongoing contribution to service delivery excellence.

Join our team in a work environment that fosters creativity and new ideas to improve our business practices and the quality of our services.

*Supporting the delivery of justice for all Canadians*

Intent of the process

A pool of pre-qualified or fully qualified candidates may be created to staff similar or identical positions with various tenure, various bilingual linguistic profiles and security requirements within the Courts Administration Service.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successfully obtained a secondary school diploma.

Degree equivalency

Recent* and Significant** experience using Microsoft Office Suite in a work environment (such as MS Word, Outlook, Excel, Outlook, etc.).

Recent* and Significant** experience providing clerical OR administrative support services in an office environment.

Recent* and Significant** experience in providing service to internal and/or external clients.

*Recent experience means having acquired this experience within the past 2 years.
**Significant experience means the breadth and depth and is defined as a combination of time spent doing the activity, as well as type (range, scope, and complexity) of work handled related to the experience criteria.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Successful completion of post-secondary education or certification from a recognized institution in fields relevant to the position.

Degree equivalency

Experience working in a judicial, quasi-judicial or legal environment.

Experience in coordinating logistics for multiple, simultaneous events (allocation rooms, equipment and materials) according to pre-established guidelines.

Experience performing receptionist functions.

Experience performing mailroom functions.

Experience providing records management services.

Experience managing records in an electronic document management system.

Experience managing an inventory.

Recent* experience performing reception and expedition duties (such as using a propane or battery-powered forklift) in a warehouse environment.

*Recent experience means having acquired this experience within the past 2 years

Valid forklift operator card.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various English essential and bilingual imperative positions (levels BBB/BBB, CBC/CBC, CCC/CCC)

Information on language requirements

Ability to manage workload and meet deadlines.
Ability to work under pressure.
Ability to communicate effectively in writing.
Ability to communicate effectively orally.

Effective interpersonal skills
Client service orientated
Initiative
Attention to detail
Judgment
Dependability
Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Willing and able to work between 8:30 and 4:30.
Willing and able to work overtime, often on short notice.
Willing and able to safely lift and handle boxes or packages weighing up to 15kg on an intermittent basis.
Willingness and ability to travel by all commercial modes of transportation.
Willingness and ability to leave the premises to transport items back and forth (e.g. bank deposits, and other such tasks).

Conditions of employment

Reliability Status security clearance

Other information

- A written exam may be administered.
- An interview may be administered.
- Reference checks may be administered.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.