IT Client Services Technician - Casual Inventory

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Who can Apply: Persons residing or employed in the Ontario Region.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 10 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

The client organization will accept applications on-line only.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
- To submit an application on-line, please select the button “Apply Online” below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Intent of the process

This inventory is for casual employment which is a temporary employment of 90 working days or less, in a calendar year.

When you submit an application for this selection process, you are not applying for any specific position, but to an inventory in anticipation of future vacancies. Please ensure that your information is updated and remains current in your PSRS Applicant Account.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of a two (2) year acceptable post-secondary educational program in computer sciences, information technology, information management or another specialty relevant to the position to be staffed; or an acceptable combination of education, training, and/or experience relevant to the position.

Degree equivalency

EXPERIENCE

- Experience in the troubleshooting, diagnosis and resolution of computer hardware and software problems in a networked Windows 7 or Windows 10 environment.
- Experience in providing information technology support to computer users.
- Experience in common desktop operating systems, Microsoft Office applications and email systems.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE

- Experience in a provincial or federal correctional environment.
- Experience in Active Directory account management.
- Experience in managing IT assets
- Experience in supporting BlackBerries in an enterprise environment.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: aboriginal peoples, persons with a disability, visible minorities and women.

OPERATIONAL REQUIREMENTS

- Willingness to travel / need to travel occasionally
- Must be able to work unexpected overtime that may be required from time to time, this may include on-call, standby, call-back or after hours work
- Valid driver’s license

Conditions of employment

Reliability Status security clearance

Other information

Applicants who meet the essential qualifications will have their application included in the inventory for this ongoing selection process. As positions become available, the applicants meeting the initial screening requirements identified by the hiring manager may be contacted and referred for consideration. Please ensure that your information is updated and remains current in your PSRS Applicant Account.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.