1) Web and Computer Technician 2) Support Technician, Infrastructure and Operations

Important messages

The assessment board cannot make any assumptions about your experience. It is insufficient to say that you have the required qualifications, or to list your current duties. When completing the screening questions, candidates MUST clearly demonstrate, using clear and concrete examples, how they meet essential and asset qualifications.

Work environment

The Agency’s goal is to advance equality for women by promoting their full participation in the economic, social and democratic life of Canada. Status of Women Canada works to eliminate barriers to women’s participation, currently focusing its efforts in three priority areas:

Increasing women’s economic security and prosperity;
Encouraging women’s leadership and democratic participation; and
Preventing and reducing violence against women and girls.

To deliver on its mandate, the Agency leads key policy initiatives on issues affecting women and girls, such as missing and murdered Indigenous women and girls. It also provides expert advice across the federal government and in international fora on longstanding and emerging gender equality issues. SWC leads the Government’s implementation of Gender-Based Analysis (GBA) and builds capacity among federal organizations through the development and delivery of GBA tools and training.

Through the Women’s Program, Status of Women Canada provides financial support for projects proposed by women’s and other Canadian organizations to advance gender equality. The Agency also promotes a number of commemorative events that celebrate women’s historical milestones and raise awareness of specific issues facing women and girls in Canada.

Intent of the process

A pool of qualified candidates will be established to staff term positions within Status of Women Canada with various bilingual imperative linguistic profiles. (see "Official Language Proficiency" section).

Positions to be filled: 2

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:

1) Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2) It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3) At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

For both CS-01 positions:

Experience in providing IT technical support and advice to clients in a network environment.

1) Web and Computer Technician:

Experience developing accessible Web pages using various technologies such as HTML5, JQuery, Cascading Style Sheets.

1) Web and Computer Technician:

Experience performing quality control of Web pages such as performing browser tests, W3C Code Validation Tests, Google Tests, Small Screen Rendering Tests, Display Screen Resolution Tests.

1) Web and Computer Technician:

Experience using scripting languages such as Perl, JavaScript, JQuery, XML

2) Support Technician, Infrastructure Operations

Experience supporting common desktop operating systems, Microsoft Office applications and email systems.

2) Support Technician, Infrastructure and Operations:

Experience using a software tool to manage incidents and service request such as SCSM, Remedy or Track-it.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)
Various Bilingual Imperative Language Profiles

Information on language requirements

For both positions:

Knowledge of software/hardware troubleshooting techniques
Knowledge of Helpdesk Practices and procedures.
Knowledge of Microsoft Windows Operating System and Microsoft Office Suite.

For the Web and Computer Technician position:

Knowledge of Treasury Board Secretariat's standards and guidelines related to the web.

For the Support Technician, Infrastructure and Operations position:

Knowledge of the components and functions of micro-computer hardware.

For both positions:

• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.
• Ability to organize workload and priorities.
• Ability to analyze tasks/issues and take appropriate action.

• Effective interpersonal relationships
• Judgment
• Initiative
• Dependability
• Client service orientation

The following may be applied / assessed at a later date (may be needed for the job)

For both positions:

Graduation from a recognized university in computer science, information technology, information management or another specialty relevant to the position being staffed.

Degree equivalency

ITIL (Information Technology Infrastructure Library) Certification.

Experience in using a document management system such as RDMIS.

Conditions of employment

• Flexibility in the hours of work.
• Willing and able to do overtime without notice.

• Reliability or Secret clearance

Other information

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.