CR-04 - Various positions

Important messages

Are you looking for a career where you can make a difference in people's lives? Do you want to contribute in creating tangible results?

Does the following sound like you?

→ I thrive in a dynamic environment.
→ I have strong analytical skills and decision-making abilities.
→ I pay attention to detail. Producing high quality work is very important to me.
→ I actively listen to and respect the opinions of others.

If this is you, we strongly encourage you consider a career at the PBC!

Duties

Record Suspension Clerk:
Performs day to day duties in relation to record suspension. Answer calls from a 1-800 line that is open to the public. Performs administrative functions to support the division.

Appeal Clerk:
Provides administrative support services to Appeal Division Board Members and Appeal Operations employees. Responsible for the timely intake of appeal applications and management of files throughout the appeal process.

Information Management and Mail Services Specialist & Information Management Systems Clerk :
The employee will be asked to provide support and services to the Information Management Section in relation to records management, mailroom services and / or, assist with IM projects such as Open Government and the implementation of GCDOCS within the Innovation Team.

Work environment

The Parole Board of Canada (PBC) contributes to public safety with its core responsibility for the controlled, timed and gradual release of offenders back into society. The skills and talents of our staff are central to this work.

Our staff prides themselves in their work and accomplishments making the PBC an employer of choice as we strive to support the Government of Canada's goal of a safe and secure Canada.

Intent of the process

The intent of this process is to establish a pool of qualified candidates for future vacancies. The pool will be used to staff positions on a permanent and/or temporary basis within the Parole Board of Canada in the National Capital Region. The linguistic profile and tenure may vary depending on the position being staffed.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Successful completion of two years of secondary school or employer-approved alternatives (see Note 1).

1. The employer-approved alternatives to two years of secondary school are:
◦ A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
◦ An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES:

• Experience in the use of Microsoft Office, specifically Microsoft Word and Microsoft Outlook;

• Recent experience (within approximately the last two years) in extracting pertinent information from documents, and in entering data on a computer system;

• Recent experience (within approximately the last five years) in general office procedures such as reviewing correspondence, scanning documents, filing, managing a Bring Forward (BF) system, drafting letters and emails. ***The experience is required in at least three of the aforementioned areas.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC, BBB/BBB
English or French essential

Information on language requirements

ABILITY:

• Ability to communicate effectively orally;
• Ability to communicate effectively in writing;
• Ability to set priorities and meet deadlines.

PERSONAL SUITABILITY:

• Flexibility;
• Reliability;
• Judgement;
• Teamwork;
• Attention to Detail;
• Client Service Oriented.

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS EXPERIENCES:

• Experience in working in a call centre;

• Experience in dealing with client service inquiries;

• Experience in receiving and sorting incoming mail.

OPERATIONAL REQUIREMENTS:

• Willingness and ability to work overtime, sometimes on short notice.

Record Suspension Clerk Only:
Willingness and ability to work between the hours of 7 a.m. and 6 p.m. (Eastern Time)

*The normal workday shall be 7.5 consecutive hours, during the hours of operations which are between 7:00 a.m. and 6 p.m. Eastern Time. Employees must be willing and able to cover these hours of operations as they will have to work from 10 a.m. to 6 p.m. on a rotational basis (usually twice a month).

Conditions of employment

Reliability Status security clearance

Other information

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

If you are unable to apply online please inform the contact person responsible for this process prior to the closing date.

A variety of assessment tools may be used. You will be advised of these tools at each assessment phase of this process.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). If you do not wish to receive your results by email, it is your responsibility to inform us.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.