IM/IT Technician Support Analyst

Intent of the process

The immediate need is to staff one English or French Essential position on an indeterminate basis in Gatineau (QC), in Burlington (ON) or in Toronto (ON).

A pool of partially qualified candidates may be established through this process and may be used by other federal organizations listed in Schedules I, IV and V of the Financial Administration Act to staff identical or similar positions with various language requirements (English Essential, English or French Essential, Bilingual - BBB/BBB) and various security requirements. These positions may be staffed on an indeterminate or temporary basis.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
ED1: Graduation with a degree from a recognized post-secondary institution in computer science, computer engineering, information technology, or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

Degree equivalency

EXPERIENCE:
EX1: Experience writing IM/IT technical documentation such as procedures, user guides or IM/IT requirements.
EX2: Significant* and recent** experience gathering, analyzing and documenting technical IT problems and proposing solutions.
EX3: Experience providing technical advice and guidance to clients and colleagues.
EX4: Significant* and recent** experience administering, designing and configuring complex*** web systems and web services.
EX5: Significant* experience with administration, optimization and configuration of Microsoft Internet Information Services (IIS) for Windows Server.

Definitions:
*Significant is defined as depth and breadth of experience normally associated with the performance of those duties for a continuous period of approximatively two (2) years such that experience has been gained through the full life cycle change of a major Operating System release.
**Recent is defined as experience normally acquired within the last three (3) years.
***Complex is defined as including 3 or more servers, providing web services to 3 or more unique applications/websites.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE:
AEX1: Experience configuring and troubleshooting issues with Network Load Balancers.
AEX2: Experience in performance monitoring and tuning of Microsoft IIS for Windows Server.
AEX3: Experience with administration and configuration of the Microsoft Windows Server 2008 or above.
AEX4: Experience with administering and configuring ESRI ArcGIS Server.
AEX5: Experience in organizing, planning or implementing the release of application programs or Information Technology (IT) infrastructure changes in an IT environment.
AEX6: Experience in developing, documenting, communicating and implementing IM/IT ITIL processes or procedures.
AEX7: Experience administering and configuring Microsoft Team Foundation Server.
AEX8: Experience using and configuring Webtrends.
AEX9: Experience obtaining and configuring network security certificates.

OPERATIONAL REQUIREMENTS:
Willing and able to work overtime on occasion.
Willing and able to travel on occasion.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
A pool of partially qualified candidates will be established and will be used to staff identical or similar positions with various language requirements such as English Essential, English or French Essential and Bilingual Imperative, BBB/BBB.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE:
K1: Knowledge of operational best practices related to running operational systems.
K2: Knowledge of complex website design best practices.
K3: Knowledge of troubleshooting hardware and software problems related to websites.
K4: Knowledge of Government of Canada IT Security Standards and IT security best practices.
K5: Knowledge of scripting languages such as Powershell or Perl.

ABILITIES:
A1: Ability to communicate effectively orally.
A2: Ability to communicate effectively in writing.
A3: Ability to analyze, evaluate and resolve problems.

PERSONAL SUITABILITY:
PS1: Results oriented
PS2: Teamwork
PS3: Judgement

The following may be applied / assessed at a later date (may be needed for the job)

KNOWLEDGE:
AK1: Knowledge of middleware administration. This could include GIS mapping software, versioning control (Team Foundation Server), site publishing and/or application hosting software (.NET, java, ColdFusion).
AK2: Knowledge of ESRI ArcGIS server administration.
AK3: Knowledge of configuring, diagnosing and supporting distributed computing resources.
AK4: Knowledge of concepts related to the administration and configuration of the Microsoft Windows Server 2008.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance - This factor is not used at the pre-selection stage. The hiring department is responsible for the security clearance process.

Other information

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

The hiring Department will only accept on-line applications. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line.
• Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
• Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.
• Applicants can verify the status of their applications, at any time.
• Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

It is your responsibility to ensure that your email and contact information are maintained with the Assessment board AND in your Public Service Resourcing System (PSRS) account. As all of the communication for this process will be conducted via the email address provided in your application AND via your PSRS account, it is your responsibility to ensure that you check for messages regularly and to ensure that your email address accepts messages from unknown users (some email systems block these types of email or filter them to a junk mail folder). Failure to respond to key messages may result in your being eliminated from this process.

Depending on the number of applicants, the needs and/or Human Resources plans, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, MAY BE USED for the purpose of managing applications.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Please note that any information provided through this selection process may be considered in the assessment of any of the essential or other qualifications, including the ability to communicate effectively in writing.

Persons are entitled to participate in the selection process in the official language of their choice.

Candidates who have been assessed and found to have met all essential qualifications except official language requirements may update their second-language evaluation (SLE) results for as long as the pool is valid. Each candidate can only undergo SLE testing one time within the context of an appointment process; any update to a candidate's linguistic profile must be as a result of subsequent SLE testing done outside of this appointment process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.