Intake Officer - Part-Time - (Monday to Friday 4pm-7pm)

Important messages

WHO CAN APPLY:
Persons residing in Canada.

Intent of the process

This is an advertisement for term-part time employment. A term is a temporary form of employment with various durations dependent on the position being staffed. Depending on the needs of the organization, candidates may be randomly selected from the process for assessment purposes. This process may be used to establish a pool of partially or fully qualified candidates which may be used by the Department of National Defence to staff positions with various linguistic profiles and various security profiles.

Positions to be filled: 2

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two (2) years post-secondary education from a recognized educational institution; or a secondary school diploma and a minimum of two (2) years of experience relevant to the position being staffed.

Degree equivalency

EXPERIENCE
EX01 - Experience in delivering services or programs to the general public.
EX02 - Experience collecting, analyzing and disseminating information.
EX03 - Experience in dealing with complaints or enquiries in a client service environment.
EX04 - Experience working in an environment with high pressure or high volume.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION
AEDU - Graduation with a degree from a recognized post-secondary institution.

Degree equivalency

EXPERIENCE
AEX01 - Experience in applying alternate dispute resolution techniques to resolve organizational or workplace conflicts.
AEX02 - Experience working in an Ombudsman, administrative review or similar type organization.
AEX03 - Experience working within the Department of National Defence or the Canadian Armed Forces.
AEX04 - Experience working in a Monitoring or Call Centre, Distress Line, Crisis Centre or Help line.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative
CBC/CBC – BBB/BBB – CCC/CCC

Information on language requirements

KNOWLEDGE
K01 - Knowledge of principles of Ombudsmanship.

ABILITIES
AB01 - Ability to communicate effectively orally.
AB02 - Ability to communicate effectively in writing.
AB03 - Ability to research, synthesize and provide information to others.
AB04 - Ability to plan and organize workload to meet deadlines.

PERSONAL SUITABILITY
Effective interpersonal relationships
Judgment
Client Service Oriented
Flexibility
Thorough

The following may be applied / assessed at a later date (may be needed for the job)

KNOWLEDGE
Knowledge of the legislation, regulations or policies applicable to the Department of National Defence and the Canadian Armed Forces.

OPERATIONAL REQUIREMENTS
Overtime may be required on short notice.
May be required to work weekends.
May be required to travel.

Conditions of employment

Reliability Status security clearance

The candidate appointed to the position must swear an Oath of confidentiality.

Other information

1. Candidates must meet the essential qualifications to be appointed to a position. However, a person may be appointed to the position even though he or she does not meet any or all of the asset qualifications, operational requirements, or organizational needs. Please note that meeting these criteria may be desirable and may be a deciding factor in choosing the person to be appointed.
2. To facilitate the administrative process, please indicate your personal record identifier (PRI), if you are already an employee of the Federal Public Service, and your e-mail address. Please ensure that your employment status and your substantive group and level are also included.
3. All results and invitations for interview/written assessment will be sent electronically. We request therefore that you include a valid electronic address (e-mail address) when you apply.
4. Candidates’ qualifications may be determined by various tests, interview and/or role play.
5. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
6. The appointed candidate must meet all essential qualifications and conditions of employment and be administered the Oath before being appointed to the position. Administration of the Oath concerns individuals appointed from outside the public service.
7. When completing the screening questions, remember that the assessment board cannot make assumptions about your experience. It is insufficient to say that you have the required qualifications or to list your current or past duties. Rather, candidates must demonstrate how they meet the education and experience criteria listed in the job opportunity advertisement by providing CLEAR AND CONCRETE EXAMPLES.
8. The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on line:
-Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
-Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
-Applicants can verify the status of their applications, at any time.
-Applicants can be notified electronically of tests or interviews and results.
-For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line. To submit an application online, please select the button "Apply Online" below.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.