Coordinator / Learning Analyst OR Officer, Administrative Services

Important messages

PLEASE TAKE THE TIME to read the following information carefully as it may have an impact on the outcome of your application.

Please note that if you have previously applied on job advertisement 2017-CSD-EA-NHQ-15354, YOU WILL NOT need to reapply. Your application will be retained for consideration in this new process.

PLEASE NOTE, ONLY ON-LINE APPLICATIONS WILL BE ACCEPTED.

When you select the button "Apply Online" below a standardized non-supervised Judgement Test (TDJ TELNS 374) will appear on your screen and you will have to complete it before the closing date.

Persons with disabilities preventing them from applying on-line are asked to contact the resource person identified on the job advertisement prior to the closing date.

When completing your application please answer each of the screening questions fully. It is not sufficient to simply refer us to your résumé, to indicate that you meet the required qualification, or provide a listing of your current or past responsibilities.

By answering online screening questions, it is your responsibility, as a candidate, to provide CONCRETE AND DETAILED EXAMPLES to clearly demonstrate how you meet the education and experience requirements listed in the Essential Qualifications and Other Qualifications sections.

Your answers must include where and how you obtained the required experience or skill, as well as the period(s) in which you performed the functions of the position(s). Your answer must include the date format of Month-Year to Month-Year.

Failure to provide the above information in the format required may result in your application being rejected from the process.

Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume.

Intent of the process

A pool of qualified candidates will be established from this process to staff similar positions within Employment and Social Development Canada. These positions may be staffed with various tenures, with various language requirements (English essential, French essential, or Bilingual Imperative BBB/BBB).

Positions to be filled: 5

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
- Secondary diploma

Degree equivalency

EXPERIENCES:
- Recent* and significant** experience in providing services in a client-focused environment
- Recent* and significant** experience in providing a variety of general administrative support services
in an office environment
- Recent* and significant** experience in the use of several programs including Microsoft Office Suite:
Outlook, Word, Excel and PowerPoint.

*Recent experience is defined as experience acquired in the last 5 years
** Significant experience is defined as an experience which is normally acquired over a period of one
(1) year and for which these tasks are performed on an on-going basis as part of the main duties of
the position.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential, French essential, bilingual imperative BBB/BBB

Information on language requirements

ABILITIES
- Ability to communicate effectively in writing
- Ability to communicate effectively orally
- Ability to plan
- Ability to organize work, establish priorities, and to meet deadlines
- Ability to work under pressure

PERSONAL SUITABILITIES
- Client focus
- Initiative
- Judgement
- Team spirit
- Detail-oriented
- Dependability
- Discretion

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCES
- Experience using ministerial systems in an administrative support role such as SAP, PeopleSoft,
ILMS/Saba or Phoenix
- Experience using Access database
- Experience in budget preparation and/or budgetary control establishment
- Experience providing financial services
- Experience in procurement and contracting with the federal public service
- Experience offering administrative support in a learning environment.
- Experience offering administrative support services in human resources.
- Experience using the government travel system
- Experience applying processes and procedures regarding hospitality and travel in the federal
government.

Employment and Social Development Canada is committed to employment equity (EE). In order to
achieve a representative workforce, selection may be based on qualified candidates self-declaring as
being a member of one or more of the following EE groups: Aboriginal peoples, persons with
disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS
- Must be available to complete training related to the duties of the position
- Available to work overtime occasionally.

Conditions of employment

Reliability Status security clearance

Tests

PSEE - Test of Judgement UIT

Applicants must complete the Public Service Entrance Exam: Test of Judgement Unsupervised Internet Test as part of the screening for this selection process. This test assesses the judgement required for solving problems in work-related situations. You will have 75 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Test of Judgement Unsupervised Internet Test

Other information

Candidates from outside the public service will be responsible for all travel costs associated with this selection process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change. If you have completed your studies abroad, you must have your certificates and / or diplomas evaluated according to the Canadian educational standards. Please contact the International Credential Assessment Services as soon as possible to initiate the assessment process by visiting http://www.cicic.ca/

Any or all of the asset qualifications, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing.

Failure to do so may result in your application not being considered further during the screening process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs.

However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Appointment decisions may be based on one or more of the following criteria:

• Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team.
• Matching of the individual's experience or qualifications to the specific duties of the position being staffed.
• Depth, breadth, type of work-specific experience.
• Level/degree of one or more competencies/qualifications.
Standardized tests may be administered for screening and/or assessment purposes.

An interview may be administered.

A written exam may be administered.

Reference checks may be sought.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

Persons are entitled to participate in the appointment process in the official language of their choice.

Applicants are asked to indicate their preferred official language in their application.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
Acknowledgment of receipt of applications will not be sent; we will only contact those who are being considered further.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.