Citizen Services Officer

Important messages

IMPORTANT INSTRUCTIONS FOR YOUR COVER LETTER: The COVER LETTER is critical for screening applicants into the assessment phase of this process. Candidates must clearly demonstrate IN THEIR COVER LETTER how they meet the education and experience factors listed in the essential qualifications as well as how you meet any/all of the asset experience. CANDIDATES SHOULD USE THE QUALIFICATION FACTOR AS A HEADER AND THEN WRITE SEPARATE PARAGRAPHS DEMONSTRATING HOW THEY MEET EACH ONE. FOR EACH EXPERIENCE FACTOR, CANDIDATES MUST PROVIDE CONCRETE EXAMPLES INDICATING WHEN AND WHERE THEY OBTAINED THE EXPERIENCE WITH FULL ELABORATION OF THE SITUATION, ACTION TAKEN AND RESULT(S). SUFFICIENT INFORMATION MUST BE PROVIDED TO DETERMINE THE DEPTH AND BREADTH OF THE EXPERIENCE.

Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Work environment

Important: ESDC provides workspaces in alignment with both an open office environment and worker profile standards. Details on these standards can be found at the following Public Works link: http://www.tpsgcpwgsc.gc.ca/biensproperty/amng-ftp/index-eng.html

The work environment will be attractive to people who are:
. highly motivated
. quick learners
. quality-oriented
. customer-focused
. able to thrive in a fast-paced, high-volume environment

We are looking for candidates who possesses and demonstrate:
. strong communication talents
. excellent customer service skills
. thinking skills
. information-gathering and computer-keyboarding skills

Intent of the process

Please note that this process will ONLY be used to staff positions in Cambridge Bay, Iqaluit and Rankin Inlet, Nunavut. Applications will be accepted online and in-person at the Service Canada Centres in Cambridge Bay, Iqaluit and Rankin Inlet, Nunavut. Applications must be received by the closing date of this poster.

This process is being run simultaneously with selection process number 2017-CSD-EA-NUN-15253. For all of the common qualifications, the same assessment tools will be used. Should you apply on all processes, you will be assessed for the common qualifications only once and the assessment will be applied to all processes. Separate pools of qualified candidates will be established for each process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 9,999 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

Experience:

Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Abilities and Personal Suitability:

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
Education:

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university).

Degree equivalency

Experience:

Experience in working with client segments including any of the following: Aboriginal people, youth, seniors, newcomers, persons with disabilities.

Other Languages:

Inuktitut for Rankin Inlet and Iqaluit

Inuinnaqtun for Cambridge Bay

Organizational Needs:

Nunavut Land Claim Beneficiary

Preference given to persons self identifying as Beneficiaries under the Nunavut Land Claims Agreement

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Operational Requirements:

Willing and able to travel and to work at the area’s alternate points of service, based on operational requirements
Willing and able to work overtime as required
Willing and able to travel for extended periods for training
Willing to travel to small remote communities

Conditions of employment

Reliability Status security clearance

Other Conditions of Employment:

Required to provide outreach services to remote sites within the Nunavut Service Area.

Other information

A variety of assessment tools will be used. You will be advised of these tools at each assessment phase of this process.

Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to these locations.

Accommodation in the assessment process
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Official Languages
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language for each of the following: a) correspondence, b) written exam, and c) interview.

Candidates must indicate in their application the language of the position(s) for which they are interested in applying.

Applicants must also clearly indicate on their applications which positions/locations they are interested in.

We encourage applicants to submit their applications on-line.

Applications accepted online and in-person at the Service Canada Centres in Cambridge Bay, Iqaluit and Rankin Inlet, Nunavut. Applications must be received by the closing date of this poster.

All communication relating to this process may be used in the assessment of qualifications.

Applicants are asked to submit the names, telephone numbers, and e-mail addresses of at least two (2) references; your current supervisor as well as someone who is familiar with your work, who may be contacted as part of the overall assessment process.

Screened in candidates will be asked to submit their proof of education as well as two references after the screening process is complete.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Acknowledgment of receipt of applications will not be sent; we will only contact those candidates screened into the process.

Organizational Needs which may apply for this position:
Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, specifically beneficiaries of the Nunavut Land Claims Agreement

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes) and may be required to pay for their own relocation expenses.

Please note that employees will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, the employee will be responsible for travel costs. Questions regarding travel and relocation: http://jobs-emplois.gc.ca/centres/faq-eng.htm#travel

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.