Detachment Services Assistant 3

Important messages

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

It is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN YOUR ELIMINATION FROM THE PROCESS.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Work environment

As an employer of choice for over 22,000 men and women, the RCMP promises a career like no other. With over 140 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Detachment Services Assistant 3 provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Maskwacis Detachment has Detachment Services Assistants working rotational shift schedules 7 days per week. Day shifts are between the hours of 7:00am and 6:00pm. Night shifts are between the hours of 5:00pm and 4:00am. These shifts are rotational, 2 day shifts, 2 night shifts and then 4 days off.

Intent of the process

This process will initially be used to staff two positions on an indeterminate basis. A qualified pool of candidates will be established and used to staff these positions and similar positions with various tenures (i.e. indeterminate, term, deployment, acting, assignment and secondment).

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Please note this process will only be used to staff positions in Maskwacis, Alberta.

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Positions to be filled: 2

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.
Proof of education will be required prior to appointment

Degree equivalency

Experience in the provision of administrative support services including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.

Experience in using computer applications including two of the following: databases, email, spreadsheets or word processing.

Experience in receiving and recording enquiries or requests for assistance.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds, verifying supplier invoices, preparing invoices.

Experience working in a law enforcement and/or legal environment.

Experience working with Aboriginal communities.

Experience transcribing and/or ability to transcribe statements from audio cassettes or digital media.

Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Effective interpersonal skills
Dependability
Judgment
Teamwork

Effective oral communication
Effective written communication
Ability to prioritize work to meet deadlines
Ability to work in a stressful environment
Ability to deal effectively with police situations

The following may be applied / assessed at a later date (may be needed for the job)

Successful completion of secondary school education

Degree equivalency

Knowledge of local area

Flexibility
Initiative
Detail oriented
Being organized
Action-oriented

Ability to transmit information

Willingness and ability to work overtime, as required.

Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.

Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).

Willingness and ability to obtain and maintain a valid driver’s license.

Willing and able to work shift work.

Depending on the position, hiring managers may establish operational requirements specific to the position. This information will be provided to applicants when appropriate

Conditions of employment

Reliability Status security clearance

Other information

Interested persons must meet each essential qualification to be appointed to the position. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications or operational requirements; however, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications and operational requirements may be applied.

Written test(s) will be administered.
Interviews will be conducted.
Reference checks will be conducted.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

We will only accept on-line applications received via the jobs.gc.ca site. To submit an application online, please click 'Apply online' below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

For this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.