ANTICIPATORY - Non-Insured Health Benefits Analyst

Important messages

In support of strategically increasing Aboriginal representation in areas having the most impact on program delivery and health outcomes of FNIHB’s target population and in alignment with the Aboriginal Peoples Employment Program (APEP), selection may/will be limited to candidates self-identifying as belonging to Aboriginal peoples. Aboriginal candidates must use the Affirmation of Aboriginal Affiliation Fort (AAAF).

Duties

As an Analyst at the Non-Insured Health Benefits (NIHB) call center, you will be the primary point of contact for our providers. You will therefore play a key role in providing Aboriginal services. Your responsibilities will include analyzing, assessing and processing NIHB applications. If you like problem solving and have an interest in customer service, join us!

Work environment

Our non-insured care services team that provides services to an exclusively Aboriginal clientele is located in downtown Montreal in the Guy-Favreau Complex. Dynamic and enthusiastic, we put our skills together to provide the best possible service.

‘‘Every day a new challenge awaits me and I love the team!’’

- NIHB employee

Intent of the process

The intent of this anticipatory process will be to staff one or more positions via the Aboriginal Peoples Employment Program, which aims to strategically increase Aboriginal representation within First Nations and Inuit Health Branch. As such, Organizational Needs may/will be applied and first consideration may/will be given to candidates self-identifying as belonging to Aboriginal peoples.

This process will also be used to create a pool of qualified candidates for similar positions with various tenures (temporary, permanent), at Health Canada, Quebec Region. Should the selected candidate already be a public servant, the pool could also be used for acting appointments.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

High school diploma.

Degree equivalency

Experience:

1) Recent and significant* experience in client services.
2) Experience using Word and Excel software.

*Recent and significant experience is defined as two (2) years of continuous experience within the last ten years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Be a member of an Employment Equity Group

In alignment with the Aboriginal Peoples Employment Program (APEP) in support of strategically increasing Aboriginal representation in areas having the most impact on program delivery and health outcomes of FNIHB’s target population, selection may/will be limited to candidates self-identifying as belonging to Aboriginal peoples. Aboriginal candidates must use the Affirmation of Aboriginal Affiliation Fort (AAAF).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge:

1) Knowledge of Non Insured Health Benefits.

Skills and abilities:

1) Oral communication
2) Written communication
3) Respectful of diversity
4) Effective interpersonal relationships
5) Focus on customer service.
6) Attention to detail and quality
7) Thinking and acting
8) Aboriginal cultural competency
9) Ability to work effectively with First Nations, Inuit or Metis

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Education:

Diploma of Collegial Studies in a field related to the duties of the position.

Degree equivalency

Experience:

Experience working in a call center.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS:

Management will determine the working schedule according to needs of the call centre open from 8:00am to 4:00pm.

Conditions of employment

Reliability Status security clearance

Other information

The client organization will accept applications on-line only.

All job applications must therefore be submitted via the jobs.gc.ca site. Following are some of the benefits associated with applying on-line.

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Please ensure that your email address is on your application for correspondence. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Once the candidates have been assessed and the pool is created, it will not be possible for the candidates in this pool to add additional information regarding merit criteria for future consideration, except for linguistic results. Also, no additional candidates will be added to the pool for all of its duration.

Candidates who have been fully assessed and found to have met all essential qualifications except official language requirements may update their second-language evaluation (SLE) results for as long as the pool is/pools are valid. N.B.: Each candidate can only undergo SLE testing one time within the context of an appointment process; any update to a candidate's linguistic profile must be as a result of subsequent SLE testing done outside of this appointment process.

N.B.: Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications or organizational needs. However, meeting some of these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.