Senior Conflict Management and Values & Ethics Consultant

Duties

Provides guidance, services and expertise in the fields of conflict resolution / informal conflict management, as well as values and ethics, to employees and managers of the Correctional Service of Canada (CSC), in order to establish, maintain and restore a positive and productive work environment within CSC and increase individual and organizational conflict competency.

Develops and delivers a broad range of services, advice and interventions aimed at helping resolve or prevent workplace conflicts and ethical dilemmas. This includes, but is not limited to, mediation, facilitation, conflict coaching, group interventions, special workshops designed to develop personal or team conflict management skills, and workplace conflict assessments. Provides expert advice to senior managers, bargaining agent representatives and partners from other disciplines on strategies to prevent or manage conflict situations and ethical dilemmas, as well as communication strategies to help drive cultural change within the organization.

Work environment

Organization
The Correctional Service of Canada (CSC) is the federal government agency responsible for administering sentences of a term of two years or more, as imposed by the court. CSC is responsible for managing institutions of various security levels and supervising offenders under conditional release in the community.

Mission Statement
The Correctional Service of Canada (CSC), as part of the criminal justice system and respecting the rule of law, contributes to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

Challenge
Consultants sometimes provide OCM services at one of CSC’s federal institutions. Therefore, the candidate must be prepared to enter and work within a federal correctional institution.

Intent of the process

This process will be used to staff the above-mentioned position for a 1 year term. It may also be used to establish a pool of qualified candidates which could be used to staff similar positions with various tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a degree from a recognized university with acceptable specialization in social sciences, psychology, human resources management, labour or industrial relations, public or business administration, organizational development, education sciences, or in any other field relevant to the work to be performed.

AND

A minimum of 75 hours of conflict management / alternate dispute resolution / mediation training from a recognized Institution.

Degree equivalency

Recent* experience in designing and conducting informal conflict management processes including coaching, facilitated discussion, mediation or group facilitation as an Informal Conflict Management Service (ICMS) practitioner or obtained through related work in social, health, human resources or legal fields.

Recent* experience in the design and delivery of training and awareness sessions in an adult learning environment.

Recent* experience in providing assistance to employees and managers in dealing with sensitive and complex** issues.

*Recent is defined as being within the past 5 years
** Complex is defined as involving multiple parties, sensitive issues, financial implications, mental health issues, etc.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

Knowledge of Informal Conflict Management Systems (ICMS) / Alternate Dispute Resolution (ADR) theories, approaches and processes.

Knowledge of redress mechanisms available to employees in the Federal Public Service.

Knowledge of the Values & Ethics code for the Public Sector.

Knowledge of CSC Values Statement.

Ability to problem-solve in an interest-based manner.

Ability to analyse complex issues in a fair and impartial manner.

Ability to provide Conflict Coaching services.

Ability to develop and deliver presentations and training sessions.

Ability to communicate well both orally and in writing.

Values & Ethics.

Strategic Thinking: Analysis & Ideas.

Engagement.

Action Management.

Adaptability.

The following may be applied / assessed at a later date (may be needed for the job)

Masters degree from a recognized institution in social sciences, psychology, public or business administration, human resources management, labour or industrial relations, organizational development, education, or other related fields.

Degree equivalency

Certificate in Conflict Management from a recognized institution.

Experience in designing informal conflict management processes.

Experience in conducting ICMS interventions.

Experience in conducting ICMS group interventions.

Sensitivity to diversity.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

As such, achieving a representative workforce has been identified as an Organizational Need and may be applied in this appointment process.

OPERATIONAL REQUIREMENTS

Requirement to travel for short periods of time, including by air.

Valid driver’s licence.

Conditions of employment

Reliability Status security clearance

Other information

Candidates who apply to this selection process should include an email address that accepts emails from unknown users (some email systems block these types of email). Should your email address change during the process, it is your responsibility to inform us.

Assessments may consist of; tests, interviews, and reference checks. Random or top-down selection may be used at any point during the process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.