Operational Administrative Coordinator / Business Support Assistant

Important messages

You must clearly indicate your experience, in writing and giving concrete examples, using specific examples and specifying the dates, duration and scope of the experience in order to demonstrate how you meet each of the essential qualifications in the Experience category. Failure to do so may result in your application being rejected. Therefore, please answer the questions in the application carefully. Note: the level and scope of the experience may be a deciding factor in the selection from the pool of qualified candidates. The statement “See C.V.” will not be accepted. Written communication will be assessed by your candidacy and résumé assessment and with a written exam.

All communication regarding this process will be administered via e-mail. It is the candidate’s responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your e-mail, please communicate with the Contact person identified in this job opportunity.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

We will use the following address to contact you: .

Assessments can take place during the day, evening or weekend.

Please be aware that as part of personnel security screening requirements (condition of employment), if selected for appointment and if you have lived outside of Canada during the past five years, you will be requested to provide proof of all residence(s) outside of Canada when completing the Personnel Security Consent and Authorization form (some examples of documentation that may be used as proof of residence include, but are not limited to, university transcript, hydro bill, visa/passport stamp, a letter of good conduct from an embassy).

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessment service.

Reference checks will be sought.

An interview will be administered.

A written exam will be administered.

The assessment may include examining samples of previous work, checking references and/or reviewing performance appraisals.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Intent of the process

*** Presently, the Passport Program has to staff one position for 9 to 12 months with a possibility of extension.

A fully assessed pool of qualified candidates will be established and may be used to staff positions on an indeterminate, term, acting, deployment or assignment/secondment within the Department of Employment and Social Development Canada. The positions to be staffed may be full time or part time and may be on day or evening shift.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Streams 1 and 2

Secondary school diploma or employer-approved alternatives (a satisfactory score on the General Intelligence Test 320 - PSC test approved as an alternative to a secondary school diploma).

Degree equivalency

Experience in providing general administrative or program support.

Experience in using technology (e.g. e-mail, Internet, word processing and/or Spreadsheet).

Stream 1 – Passport Program

Experience in maintaining administrative hard and electronic filing systems.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Stream 1: Bilingual Imperative BBB/BBB
Stream 2: French Essential

Information on language requirements

Streams 1 and 2:
Oral Communication;
Written Communication;
Judgment;
Verification and Accuracy;
Dependability;
Planning and organizing.

Stream 1 – Passport Program:
Ability to work under pressure;
Working with Others;
Initiative.

Stream 2 – Citizen Services and Program:
Thinking Skills.

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS for streams 1 and 2:

Experience in the provision of administrative support in human resources.

Experience in the provision of administrative support in procurement.

Experience in providing administrative services in the area of finance.

Experience in providing co-ordination services for the senior manager and employees of an organization.

OPERATIONAL REQUIREMENTS for Streams 1 and 2

Ability to work overtime.
Ability to travel.

Conditions of employment

Reliability Status security clearance

Secret security clearance - Requirement for the Print Centre, one of the divisions of the Passport Program

Credit Check.

Other information

All candidates are entitled to participate in the appointment process in the official language of their choice. In their online application, candidates will need to indicate their language preferences for: a) correspondence b) the written exam and c) the interview.

Resumes will only be used as a secondary source to validate the experience and competency described in the screening questions.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below.

Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

All information obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates.

Candidates must clearly indicate their education level and provide their proof of education documents by email at quoting the selection process number in the Subject Field, two weeks at the latest following your application. Candidates who do not provide the proof of education should be screened out of the selection process.

Written communication and attention to details will be assessed with your application.

To be able to manage the number of applicants in this selection process, our management may choose to use a top-down selection, random selection, or any other additional qualifications as outlined in the statement of merit criteria, in order to determine the number of candidates who will go through the following phase of the assessment.

If after the use of these strategies, other needs arise; our management may proceed with the evaluation by including candidates who qualified and who obtained a lower passing grade, or by using any other strategy.

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.