Payment Services Officer (Inventory)

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel.
We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces.
https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/canadian-armed-forces-members-veterans.html

If you currently work for the Federal Public Service, which includes Separate Agencies, you must clearly provide the following information on the front page of your resume.
- Personal Record Identifier (PRI)
- Name and location of the organization
- Status of employment (indeterminate or term)

Further details regarding the inventory can be found in the "Other information" section of this advertisement.

It is to your advantage to review this advertisement thoroughly prior to submitting your application. This includes the "Other information" section at the end.

Work environment

Call Centre (inbound): Provide general program and client specific information related to the benefit programs with the Department such as Employment Insurance (EI), Employer Contact Centre (ECC), Canada Pension Plan (CPP) and Old Age Security (OAS). These positions require prolonged sitting (up to 2 hours) with a headset as well as frequent repetitive keyboarding motion for inputting data in a work environment that contains background noise and constant exposure to a computer screen.

Processing: Render non-contentious decisions on applications for benefits administered by the Department such as Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS). Decisions include validation of information and documentation received from clients and employers, assessment of eligibility and entitlement to services and/or benefits, establishment of over/underpayments and life cycle management of files. These positions require some use of headsets and constant exposure to a computer screen.

Extensive training and development opportunities will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada’s programs and services. Working conditions require adapting to change, dealing with stress, and dealing with difficult conversations.


To excel in these positions you must be:
. Highly motivated,
. A quick learner,
. Detail and accuracy oriented,
. Customer focused,
. Able to thrive in a fast paced, high volume environment

Intent of the process

A pool of qualified candidates will be established for temporary positions in the Ontario Region.

The pool may be used to staff similar positions within Employment and Social Development Canada, Service Canada, Ontario Region. It is essential that applicants specify which location/locations they are interested in. Applicants are encouraged to indicate ONLY the locations they are able to relocate or commute to from the locations listed below. (See "Other information" section regarding travel costs.)

Locations:
1. Cornwall - Call Centre
2. Scarborough - Call Centre
3. Sudbury - Call Centre
4. Toronto - Call Centre

5. Belleville - Processing Centre
6. Kitchener - Processing Centre
7. London - Processing Centre
8. Mississauga - Processing Centre
9. Richmond Hill- Processing Centre
10. Sudbury - Processing Centre
11. Windsor - Processing Centre

Candidate names are pulled from the inventory at random based on the hiring location at any given time. Please ensure that you select ONLY the location(s) for which you are available to work.

A probationary period of one year will apply for all initial hires into the Federal Public Service.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL QUALIFICATIONS:

1. A secondary school diploma or a satisfactory score on the General Intelligence Test 320 (PSC test approved as an alternative to a secondary school diploma).

If you have foreign credentials, please refer to the 'Degree Equivalency' link below. More information is available in the "Other information" section.

Degree equivalency

2. Experience in using technology (i.e. e-mail, internet and word processing).

3. Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Note: If you are applying for the English and Bilingual position, please ensure to select both on the application.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

OTHER ESSENTIAL QUALIFICATIONS (will be assessed at a later date):

Communication (oral)
Communication (Written)
Thinking Skills
Verification and accuracy
Diagnostic Information Gathering
Interpersonal Awareness
Client Focus
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Information on employment equity

OPERATIONAL REQUIREMENTS:

Successful completion of the Payment Services Officer training which includes successfully passing scheduled prescribed written tests and post training monitoring.

Must be willing and able to travel for training purposes.
Must be willing and able to work overtime as required.
Must be willing and able to work variable hours.

Conditions of employment

Reliability Status security clearance

Credit Check

Other information

Acknowledgment of receipt of applications will not be sent. We will only contact those candidates screened into the process.

INVENTORY DETAILS:

Your application in this inventory will be active for 120 days. A notice that your application is about to expire will be posted to the “My jobs” menu of your account 21 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link “Update my Inventory” status to reaffirm your interest.

Please note that top-down and/or random selection may be used during this process.

If candidates are pulled from this inventory and are unsuccessful, during the assessment phase, their application will not be given any further consideration for the duration of this inventory process which ends AUGUST 30TH 2018.

SUBMITTING APPLICATION:

At time of application you MUST provide concrete examples, in a paragraph or two explaining WHEN, WHERE and HOW you obtained each EXPERIENCE criterion. Describe the examples in specific terms, providing sufficient details so that the screening board can clearly understand the circumstances. Content of your response must be supported by your résumé. Lack of examples and details may result in your application being rejected as the screening board will have insufficient information to determine if the screening criteria are met. APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION.

The organization will accept applications on-line only. To submit an application on-line, please click on the button "Apply online" below. Persons with disabilities preventing them from applying on-line are asked to contact a toll free number 1-800-645-5605.

Following are some of the benefits associated with applying on-line:

- You can create a profile and a résumé that can be used when applying for other processes without having to recreate a new application each time.
- You can modify your application/résumé at any time BEFORE the closing date indicated on the job advertisement.
- You can verify the status of your application, at any time.
- You can be notified electronically of tests or interviews and results.

EDUCATION:

You must provide proof of your education during the assessment phase. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.
Failure to produce Canadian equivalency could result in being eliminated from the process.

Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

TRAVEL:

Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

COMMUNICATION:

PLEASE NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). It is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

ASSESSMENT:

Assessment will occur on an ongoing basis. Failure to attend assessments as scheduled may result in the rejection of your candidacy.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location. (See section regarding travel costs.)

Candidates are entitled to participate in the appointment process in the official language of their choice.

A written examination and an interview will be administered. If you fail to attend this assessment without good reason, you may not be considered further in this process.

Reference checks will be sought from your most recent employers.

Please note that testing may be administered during the day, evenings and/or weekends.

BILINGUAL IMPERATIVE POSITION:

To be considered for a Bilingual Imperative CBC/CBC position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results at the CBC/CBC level (proof will be required).

If you have undertaken Second Language Evaluation by the PSC, you can obtain a copy of the SLE results, by requesting it at the following website https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#sle. For more information on SLE, visit the following web-site: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.htm.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.