Support Clerk

Duties

Key Activities: Client Service Results

Performs clerical services in support of the delivery of the department's programs and services to clients in the Pensions mailroom and file management areas.

Duties include but are not limited to:

Sorting and filing documents;

Lifting and moving boxes;

Receiving, screening, classifying, sorting and/or registering initial mail/client information for various departmental programs and services within prescribed procedures and
requirements;

Verifying and authenticating client information;

Screening observations from computer-based data/match programs to determine if case can be put in order or directed to appropriate level for further review;

Maintaining and updating databases and tracking systems: working files, statistical records, reports and correspondence;

Obtaining, inputting, maintaining and extracting data and documentation related to applications and claims; and/or

Operating various types of office equipment e.g. postage meters, high-speed printers.

Physical Effort is required:

1. when filing documents, lifting and moving boxes (e.g. lifting weights of up to 23kg); and/or

2. when sitting for long periods of time while keyboarding, inputting data, preparing letters, e-mails and forms, reviewing documents and correspondence, or attending meetings.

Work environment

A high-volume client service environment providing support in mailroom, work distribution and file management areas; including office and warehouse environments.

Intent of the process

Please note that this process will ONLY be used to staff positions in Edmonton (Alberta), Winnipeg (Manitoba), and Victoria (British Columbia).

Applicants are encouraged to apply ONLY if they are able to relocate to Edmonton (Alberta), Winnipeg (Manitoba), or Victoria (British Columbia).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Applicants must demonstrate in their application that they meet the following merit criteria to be retained for further consideration.

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

You must clearly indicate your education level. Proof of education will be required.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Degree equivalency

Experience* in performing clerical duties

Experience* in using technology (e.g. e-mail, Internet, Excel and word processing)

*Candidates must clearly demonstrate how they meet the experience criteria by describing personal job accomplishments, projects and activities relating to them. Candidates will not be screened in merely by virtue of occupying a current position whose work description meets the experience criteria. Candidates must provide sufficient details to demonstrate that they meet all the requirements.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Working with Others
Client Focus
Dependability
Ability to lift 10-23kg

The following may be applied / assessed at a later date (may be needed for the job)

Experience in maintaining databases

Experience in working in a high-volume client service environment

Experience in working in a mailroom

Using technology (e.g. e-mail, Internet, Excel and word processing). This ability must be met to continue in the process.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes
Willing and able to work shift work
Mandatory for mail room positions: Willing and able to lift 10-23 kg

Other information

Information to be provided:

You must provide the following information when submitting your application:

. Your résumé.
. A response to a text question addressing the following:
. Education
. Experience performing clerical duties
. Experience using technology (e.g. email, internet, Excel and word processing)
. Ability to lift 10-23kg
. Experience in maintaining databases
. Experience in working in a high-volume client service environment
. Experience in working in a mailroom

Assessment is planned to occur from May to July 2017, approximately. Failure to attend assessments as scheduled may result in the rejection of your candidacy.

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) written assessment, and c) oral assessment.

A variety of assessment tools may be used. You will be advised of these tools at each assessment phase of this process.

Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.

Applicants must meet each essential qualification to be appointed to a position.

Applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Acknowledgment of receipt of applications will not be sent. We will only contact those candidates screened into the process.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

Please note that written test(s) may be administered during weekdays and/or evenings and/or weekends.

Testing / Interviews will be conducted at the location of the employer's choice.

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes) and relocation expenses.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

References may be contacted as part of the assessment.

Candidates will be required to submit their proof of education documents at the time of assessment.

Applicants with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

We encourage applicants to submit their applications on-line.

Following are some of the benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.

Should you be unable to apply on-line or you are unable to access jobs.gc.ca for any reason, please submit your application, quoting the Selection Process Number, to the application contact listed on the poster on or before the closing date. "

To submit an application on-line, please select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

You may also call 1-800 O-Canada (1-800-622-6232), or TTY 1-800-926-9105, for information on the nearest public Internet access location.

Toll free TTY/TDD 1-800-465-7735 (telecommunications device for the hearing impaired and speech impaired persons)

Questions regarding travel and relocation:
http://emplois-jobs.gc.ca/centres/faq-eng.htm#travel

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.