Pension Expert - Inventory

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Your application to this inventory will be active for 180 days. A notice will be posted to the "My jobs menu" of your account 30 days before your application expires. If you do not renew your application, it will become inactive and you will no longer be considered in the inventory. If you let your application expire, another notice will be posted to your account indicating that your application has expired; you will be able to select the link "Update my Inventory Status" to reaffirm your interest and reactivate your application

Duties

Serving a national client base, the Pension Expert is the first point of contact for clients to access personalized service and advice. Clients include prospective plan members of the general public, departments, active and retired federal government employees and their survivors who contribute to and/or are impacted by the pension acts and regulations administered by Public Services and Procurement Canada (PSPC) such as the Public Service Superannuation Act, the Royal Canadian Mountain Police Superannuation Act, the Canadian Forces Superannuation Act and other applicable Acts referred to as pension Acts administered by PSPC as well as several public service group benefit plans such as the Public Service Health Care Plan (PSHCP), the Pensioners' Dental Services Plan (PDSP), the Public Service Management Insurance Plan (PSMIP), the Disability Insurance Plan (DI) and the Post Retirement Life Insurance Plan (PRLIP).

Work environment

Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers for 2017? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

As an organization, PSPC strives to give all its employees opportunities to achieve organizational, professional and personal goals in a respectful and inclusive workplace, mobilized and supported by leadership at all levels. For more information on PSPC's People Management Philosophy and Our Commitments please see the following link: https://www.canada.ca/en/public-services-procurement.html

Intent of the process

This is an inventory of candidates to staff similar indeterminate, term and casual AS-02 positions within the Public Service Pension Centre located in Ottawa (Ontario).

Employees of the federal public service may be considered for deployments, assignments, secondments or actings.

This inventory may be used to staff similar positions on an indeterminate, term or casual basis with various linguistic profiles, tenures and locations.

** Please note that you are registering into an inventory, not applying for a specific position.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
- Successful completion of two years of postsecondary education in a field relevant to the work to be performed.

OR

- An acceptable combination of education*, training and/or experience

*The combination is defined as a secondary school diploma combined with training and/or experience relevant to the work to be performed.

Degree equivalency

EXPERIENCE
- Experience in the use of a word processor such as Microsoft Word, Corel WordPerfect or WordPro Lotus.
- Experience in dealing with individuals in a client service environment.
- Minimum 2 years experience working in compensation and/or pension administration and/or benefits administration within the last 5 years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, Bilingual Imperative BBB/BBB and Bilingual Imperative CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES
- Client Service Competency - Level 1

ABILITIES
- Ability to communicate effectively orally
- Ability to communicate effectively in writing
- Ability to analyze, solve problems and make decisions
- Ability to organize and prioritize

PERSONAL SUITABILITY
- Teamwork
- Dependability
- Adaptability
- Effective Interpersonal Relationships

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE
- Experience in a contact or call centre environment.
- Experience in the administration of Federal pension or Federal insurance benefits (Ex: Plan enrolment, service buyback, leave without pay, initial benefits to pensioners, survivor benefits, transfer value, pension transfer agreement, pension benefit division, employer support services, or other services.)
- Experience in the administration of the Public Service Superannuation Act, the Royal Canadian Mountain Police Superannuation Act or the Canadian Forces Superannuation Act.

ORGANIZATIONAL NEEDS
- Placement of employees subject to current or future reorganization.
- Placement of Public Works and Government Services Canada (PWGSC) employees affected by work force adjustment.
- Public Works and Government Services Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, qualified candidates who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities or women (in non-traditional occupations) would be considered.

Conditions of employment

Reliability Status security clearance

- The normal workday shall be seven decimal five (7.5) consecutive hours, during the hours of operations which are between 6:30 a.m. and 7 p.m. Eastern time. Employees will be required to cover the core hours of operations from 8:00 a.m. to 4:00 p.m.
- Employees will be required to provide information to clients via the telephone.
- Rotation to different sections within the Government of Canada Pension Centre is a
condition of employment for this position.
- Be willing and able to work overtime on short notice
- Be willing and able to travel occasionally

Other information

A random selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

References may be done: You must provide the name, title, telephone number and email address of two (2) potential referees who have been your direct superior/supervisor during your professional relationship. Furthermore, they must have worked with you for a timeframe of at least six consecutive months within the last three years. The name of your current supervisor must be included, even if the supervision period is less than 6 months. Please also provide a third name if the period of supervision for recent supervisor was less than 6 months.

A test may be administered.

An interview may be administered.

A situational exercise may be administered.

Please note that all or some of the essential qualifications may be assessed throughout the selection process effective from the time you submit your application.

All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You must be prepared to provide the original or a certified true copy of your educational credentials.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.