CS-02 / CS-03 STREAMS

Important messages

Global Affairs Canada (GAC) is looking to fill several client relationship manager (CRM) and business analysis (BA) positions with dynamic individuals who have excellent communication and analytical skills and who wish to work in a fast-paced globally oriented environment.

Various positions to fill – total of 4 streams, as follows:
Steam 1: Business Analyst CS-02
Stream 2: Senior Business Analyst CS-03
Stream 3: Client Relationship Manager CS-02
Stream 4: Senior Client Relationship Manager CS-03
In your application, please make sure that you CLEARLY identify all the streams that you would like to apply for.

A Client Relationship Manager (CRM) has the client-facing role in an IM/IT Organization. The IM/IT Bureau in Global Affairs Canada is positioned to be an essential partner and catalyst to effective international program delivery, and as such, the CRM team promotes strong, creative and collaborative relationships with clients across the Department. The Client Relationship Manager in Global Affairs Canada provides strategic client services and support to Portfolio clients, engages clients in partnership to define the IM/IT direction, and represents client interests through client liaison, advocacy and technology team engagement and support for development or enhancement of new or existing IM/IT solutions. The CRM is also a liaison between the client and technology service providers, guiding the client through the business intake and prioritization process, interacting with employees at all levels of the organization, and across all business lines. The CRM contributes to operational efficiency and client satisfaction while implementing a client-focussed approach and being the voice of the client within the IM/IT organization.

The Business Analyst (BA) in Global Affairs Canada is responsible for bridging the gap between the business lines and the technical teams, in the context of IM/IT application development projects. The BA is responsible for high level scoping during the pre-project phase, as well as analysing and documenting the business requirements in the first phase of the project cycle. Following the approval of business requirements, the BA then assesses deliverables from multiple technical teams to insure that requirements are well understood and that the solution will meet the client needs. This is a key role in the project life cycle and requires the BA to work well with partners from many disciplines.

Work environment

Global Affairs Canada’s primary responsibilities are promoting and protecting Canada’s interests abroad, advancing Canadian trade and investment interests; strengthening Canada’s contribution to reducing poverty and inequality, and providing Canadians travelling and living abroad with official Government of Canada information and advice on situations that may affect their safety and well-being. The Department is headquartered in Ottawa and Gatineau. It maintains a presence throughout Canada and operates an extensive international network of missions (embassies, high commissions, and consulates), honorary consulates, and other representational offices.

The spread and complexity of Canada’s representation abroad has a profound impact on the nature and scope of the Department’s Information Management/Information Technology (IM/IT) equipment and infrastructure. The design, implementation and operation of IM/IT services are hugely affected by the extent to which Canada’s employees abroad are scattered around the world and by the enormous differences encountered in diverse public infrastructures and technologies available internationally. For IM/IT there is a powerful imperative to provide an extensive and effective worldwide communications platform for all Canadian departments and provinces which maintain an international presence. This platform must be a highly reliable system, operating around the clock and around the globe to give Canada its network of always-connected individuals and offices, world-wide. The international environment in which Global Affairs Canada carries out its mandate is extremely challenging. IM/IT is deployed in settings which are geographically dispersed, structurally inconsistent, frequently hazardous, and disrupted by unexpected events both natural and man-made.

Intent of the process

This selection process will be used to fill positions on an indeterminate or determinate basis. Public Service employees are also encouraged to submit their application in order to be considered for an indeterminate appointment, deployment, assignment, secondment or acting appointment. A pool of qualified candidates may be established and may be used to staff similar positions within Global Affairs Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION – COMMON TO ALL STREAMS:
EC1 - Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another speciality relevant to the position to be staffed.

Notes:
1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2.It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3.At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE - COMMON TO ALL STREAMS:
EX1 - Experience in establishing and maintaining effective working relationships and partnerships with clients and chairing meetings and/or facilitation sessions with clients;

EX2 - Experience working on issues and making recommendations OR implementing plans for their resolution;

EX3 - Experience delivering products and services using defined methodologies and best practices.

Note:
Each of the essential experiences for the CS-03 STREAMS is defined by "significant" and "complex".
Significant experience is defined as the depth and breadth of experience that would normally be acquired by a person in a position where the performance of these duties are/were the MAIN function for a period of at least 4 years within the last 8 years.
Complexity is represented by an application of two (2) or more of the following:
- a multi-platform set of technologies requiring integration;
- a multi-tier diverse set of technologies requiring integration;
- a distributed and large user base;
- requirements for high reliability and availability;
- Business or Government mission critical application;
- Involving multidisciplinary teams.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative varying from BBB/BBB to CCC/CCC.

Information on language requirements

KNOWLEDGE - COMMON TO ALL STREAMS:
K1 - Knowledge of current IM/IT trends and technologies relevant to application architecture OR development.
K2 - Knowledge of IM/IT frameworks, policies, standards, methodologies and best practices.
K3 - Knowledge of IM/IT project management techniques and practices.

STREAM 1 & STREAM 2: Business Analyst CS-02 and Senior Business Analyst CS-03
K4 - Knowledge of Business Analysis principles as outlined in the Business Analysis Body of Knowledge.
K5 - Knowledge of tools and techniques for Business Process and Information modeling.

STREAM 3 & STREAM 4: Client Relationship Manager CS-02 and Senior Client Relationship Manager CS-03
K6 - Knowledge of private sector or government trends or business direction.
K7 - Knowledge of IM/IT Trends and Business Drivers in the private and public sectors.

ABILITY - COMMON TO ALL STREAMS:
A1 - Ability to communicate effectively orally
A2 - Ability to communicate effectively in writing

PERSONAL SUITABILITY - COMMON TO ALL STREAMS:
A3 - Analytical thinking
A4 - Client focus
A5 - Adaptability and flexibility
A6 - Teamwork and collaboration

The following may be applied / assessed at a later date (may be needed for the job)

CERTIFICATION - COMMON TO ALL STREAMS
A-EC1 - Information Technology Infrastructure Library (ITIL)
A-EC2 - LEAN Six Sigma
A-EC3 - Open Group Architecture Framework (TOGAF)
A-EC4 - Project Management Professional (PMP)

STREAM 1 & STREAM 2: Business Analyst CS-02 and Senior Business Analyst CS-03
A-EC5 - Business Analysis (Certified Business Analysis Professional or other) certification

Degree equivalency

ASSET EXPERIENCE - COMMON TO ALL STREAMS
A-EX1 - Experience in negotiating IM/IT service agreements with clients.

A-EX2 - Experience working collaboratively with multi-disciplinary teams on IM/IT projects.

A-EX3 - Experience delivering IM/IT products and services using defined methodologies and best practices such as IT Service management (ITSM) or an established Software Development Life Cycle (SDLC), or Architecture Framework or Agile Development.

A-EX4 - Experience analysing and documenting IM/IT business requirements using multiple tools and techniques such as UML.

STREAM 2 & STREAM 4: Senior Business Analyst CS-03 and Senior Client Relationship Manager CS-03
A-EX6- Experience in supervision or mentorship

STREAM 1 & STREAM 2: Business Analyst CS-02 and Senior Business Analyst CS-03
A-EX5 - Experience in participating in one or more business process re-engineering / transformation initiatives.

STREAM 3 & STREAM 4: Client Relationship Manager CS-02 and Client Relationship Manager CS-03
A-EX7 - Experience working in an international environment.

STREAM 3 & STREAM 4: Client Relationship Manager CS-02 and Client Relationship Manager CS-03
A-EX8 - Experience working with stakeholders external to your organisation.

STREAM 3 & STREAM 4: Client Relationship Manager CS-02 and Client Relationship Manager CS-03
A-EX9 - Experience in Management Accountability Framework (MAF) or Departmental Results Framework assessment and/or IT planning.

ABILITY – COMMON TO ALL STREAMS:
A-A1 - Forward/strategic thinking
A-A2 - Managing change and transition

Conditions of employment

Secret security clearance

Other information

- If you already have a personnel record identification number (PRI), please provide it in your resume.
- If you already have a security clearance and valid Second Language Evaluation (SLE) results from the Public Service Commission, please include them in your resume.
-You may be assessed using tools such as: written exam, interview, reference check, etc.
-In order to manage the number of applications in this selection process, management may use a random selection in the preselection and/or use top down consideration in the written exam or interview, to determine the number of candidates who will further be considered in the process.
-Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.
-Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language on their application.
PLEASE NOTE: Where an e-mail address is provided, the Selection Board may choose to communicate with candidates by e-mail to provide/request information and to invite candidates to attend any portion of the assessment. Please include a valid e-mail address that you check frequently, if you have one.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.