CR-05 - Virtual Mail and Document Control Support Officer

Important messages

On your online application, you will be required to show how you demonstrate some of the essential qualifications (i.e. education and experience) by answering screening questions. You must provide concrete and detailed examples to clearly demonstrate how you meet the education and experience requirements listed in the essential qualifications section. The screening board cannot make any assumptions about your experience.

Work environment

Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

As an organization, PSPC strives to give all its employees opportunities to achieve organizational, professional and personal goals in a respectful and inclusive workplace, mobilized and supported by leadership at all levels. For more information on PSPC and Our Commitments please see the following link: http://www.tpsgc-pwgsc.gc.ca/apropos-about/pe-pc-eng.html.

Intent of the process

The immediate need is to staff positions temporarily.

A pool of partially qualified candidates may be established through this process to staff identical or similar positions within the Department in Matane. These positions are of different tenures.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma.

Degree equivalency

EXPERIENCES:
- Significant* experience using MS Office Suite (Excel, Word, Outlook).

- Significant* experience in client service.

*"Significant experience" is defined as being one in which the person's primary responsibilities include these duties and refers to the breadth and depth as well as complexity of tasks.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French Essential, Bilingual Imperative B--/B--, Bilingual Imperative BBB/BBB

Information on language requirements

ABILITIES AND SKILLS:
Client service Competency – Level 1.
Ability to work as part of a team.
Ability to analyze problematic situations.
Ability to communicate effectively orally.

PERSONAL SUITABILITY:
Ability to adapt.
Thoroughness.
Discretion.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
Public Services and Procurement Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, qualified candidates who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities or women (in non-traditional occupations) would be considered.

OPERATIONAL REQUIREMENTS:
The incumbent may be required to do overtime with short notice.
The incumbent may be required to work on shifts (day, night, weekends).
The incumbent may be required to work on different tasks for different clients in a very short time period in accordance with operational needs.
The incumbent may be required to work for long hours in front of a computer screen.

Other information

PLEASE APPLY ONLINE. While online application is the preferred method, your application can also be sent by e-mail, in which case you must indicate the process reference number and your application must be received at the latest on the closing date.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the selection process.

Candidates from outside the federal public service will be required to pay for their own travel and relocation expenses.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.