Program Support Officer (Inventory)

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Your application in this inventory will be active for 120 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 21 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

If candidates are pulled from this inventory and are unsuccessful, their application will not be given any further consideration. We encourage candidates to continue to consult the other external job opportunities posted by the Public Service Commission of Canada at following address: http://jobs-emplois.gc.ca/index-eng.htm

Candidates must clearly demonstrate IN THEIR SCREENING QUESTIONS how they meet the education and experience factors listed in the essential and asset qualifications. Please note that it is insufficient to simply indicate that you meet the qualifications or to list current and past tasks. Instead, you must provide concrete examples that clearly demonstrate how you meet each qualification (HOW, WHEN, WHERE). Resumes will be used as a secondary source to validate the education and the experience described in the answers to the pre-screening questions. Failure to provide this information in the requested format can result in your application being rejected.

The answers to the pre-screening questions will be used to assess the ability to communicate effectively in writing.

Intent of the process

The immediate need is for temporary positions.

A pool of qualified candidates will be established and may be used to staff similar positions of various tenures (temporary, permanent) within Employment and Social Development Canada (ESDC).

Positions to be filled: 4

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

Candidates who already meet both of the following criteria must be accepted as meeting the secondary school diploma requirement:
a.Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; and
b.Candidates who have been appointed or deployed for an indeterminate period to a position in the PM classification.

Degree equivalency

EXPERIENCE

Experience delivering services or programs in a client service environment;

Experience using search engines and computer applications, such as MS Office;

Experience following procedures or policies in order to make sound decisions.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION
A degree from a recognized post-secondary institution.

Degree equivalency

EXPERIENCE

Experience communicating with clients to verify facts and / or inconsistencies.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES

Ability to communicate effectively orally;

Ability to communicate effectively in writing;

Ability to make decisions based on established procedures or guidelines;

Ability to analyse client needs;

Ability to adapt to changing priorities in a high pace work environment.

PERSONAL SUITABILITY

Client Service Oriented

Effective Decision-making Skills

Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS

May be required to work overtime on a short notice.

Conditions of employment

CONDITIONS OF EMPLOYMENT
Reliability and Security: Reliability

In order to meet operational requirements, working hours are between 9:00a.m. to 6:00p.m. Eastern Standard Time.

Other information

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below.

Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

All communication regarding this process will be administered via e-mail. It is the candidate’s responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your e-mail, please communicate with the Contact person identified in this job opportunity.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

A written exam will be administered.

An interview will be administered.

A role play exercise may be administered.

Reference checks will be sought.

Management may choose one or more asset qualification(s) at the screening stage.

Candidates who meet the essential experience qualifications, are within the area of selection and apply by the closing date will be required to provide proof of education at a later stage of the selection process.

If you were educated outside of Canada, you must have your credentials and/or diploma assessed against Canadian education standards. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognize credential assessment service. For more information please click on Degree Equivalency.

A pass mark will be established for each essential qualification. Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Top-down ranking can be used at any stage of the assessment process where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

As this process may be used to fill other departmental vacancies, your application (e.g. CV, assessments, results) could be shared with other hiring managers in order for the department to make optimal use of our pools.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.