Telecommunications Operator (Trainee)

Important messages

Persons with a priority entitlement may self-refer if interested in the TCO-01 position and will be considered in priority to all other applicants.

Work environment

As the communication link to on-duty police officers, the Operational Communications Centre (OCC) dispatchers have their fingers on the pulse of the RCMP daily operations.

With various police systems at their disposal, the dispatchers are able to tell police officers if a car they pulled over is stolen, if a person's driver's license is valid or if he or she has a criminal record.

As OCC is a central area for communicating police bulletins, the dispatchers relay information from other police forces to the RCMP and vice-versa.

The OCC's dispatchers and supervisors work out of a state-of-the-art facility. They provide service 24 hours a day, 7 days a week throughout the year

Intent of the process

The intent of the process is to establish a pool of qualified candidates at the PO-TCO-01 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

Once established, the qualified pool will be valid for a period of one year and may be extended.

Positions to be filled: 6

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary School Diploma or employer-approved alternative.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Be able to type/keyboard at 40 net w.p.m. with less than 5% error rate.

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).

Ability and willingness to travel and testify in court of law.

Ability and willingness to travel for mandatory operational training.

Ability and willingness to work on short notice and overtime to meet operational needs.

Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing.

Meets and maintains the medical profile standards established for the position.

Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.

Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

Develops self
Flexibility
Problem Solving
Conscientiousness and reliability
Meeting client needs
Communication(oral)
Teamwork
Self-Control and composure

Ability to apply logic
Ability to type/keyboard at 40 net w.p.m. with less than 5% error rate

Conditions of employment

Top Secret security clearance - RCMP Top Secret Clearance.

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs.
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
Meets and maintains the medical profile standards established for the position.
Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.