Program Officer

Important messages

This nomination process will be staffing positions in the summer of 2017 (June-July) and meet future staffing needs in the fall of 2017 (September-October).

This contract can be for up to one (1) year with the possibility of extension.

This appointment process could also be used to staff similar temporary, acting or permanent positions in Drummondville at Service Canada.

Applicants are encouraged to apply ONLY if they agree to work in Drummondville and if they are able to do so. By expressing an interest in a position in a particular location, the applicant acknowledges the requirement for relocation (where applicable).

A cover letter and resume MUST be submitted when applying for this selection process. It is your responsibility as a candidate to submit a cover letter that clearly explains and substantiates, in detail, how you meet each of the essential and asset qualifications (for education and experience) associated with the positions for which you are applying.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW and WHERE the qualification was met through substantiation by examples.

Please use the wording of each qualification as a header and then write one or two paragraphs for each explaining how, where and when you obtained the experience. The resume will be considered a secondary source which could be used to validate the education and experience described in the cover letter. Failure to provide this information in the requested format may result in your application being rejected.

Duties

- Promote and deliver programs to citizens and communities in response to identified or specific needs or government priorities.
- Assesse and respond to citizen or community needs.

Key Activities:
- Provide information, advice and guidance and promote and deliver programs.
- Establishe and maintain relationships with clients or stakeholders (e.g. unions, Members of Parliament (MPs), employers, sponsors, etc.) to promote and deliver the programs and to leverage cooperative solutions.
- Consult and advise on applications, proposals and action plan development.
- Assesse and recommend applications, proposals and action plans for program financial support.
- Assesse applications against relevant labour market and other information and render opinions and judgments.
- Discuss and conclude agreements with employers, sponsors and individuals.
- Monitor, analyze and evaluate agreement activities and applications to assess eligibility, process payments and make recommendations for continued and future entitlements.
- Participate in working groups at the local or community level to support the implementation of local priorities and strategies.

Physical and psychological working conditions:
- The work is performed in an open concept office.
- There is a requirement to work offsite when visiting with clients, attending meetings or carrying out monitoring visits. There may also be a requirement to travel to remote and rural locations.
- There may be a requirement to work outside of core hours.

Work environment

These Officer level positions provide information, advice and guidance, promote, evaluate, calculate and ensure the integrity in the delivery of Programs. To excel in this position you must be; highly motivated a quick learner, quality oriented, client focused and able to thrive in a fast paced, high volume environment.

Intent of the process

A pool of qualified candidates will be created to staff temporary, acting or permanent positions in Drummondville and could also be used to staff current and/or future temporary, acting or permanent positions at Service Canada in Drummondville.

To meet operational requirements, staffing bilingual positions could be prioritized.

Positions to be filled: 10

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

EXPERIENCES

Experience in using technology (e.g. Microsoft Word, Excel, Outlook, Internet)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

**Experience in collaborating with community partners and stakeholders

** This experience is defined in a broad sense:
Interacts and / or transacts and / or works, with: (one or more possibilities in the following)
o a person;
o a group;
o a community;
o an organization;
o or an entity rooted in the community, etc.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential
Bilingual Imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES

Communication (oral)
Communication (written)
Thinking Skills
Working with Others
Client Focus
Diagnostic Information Gathering
Relationship Building
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university) in a field such as in Social Sciences or in Administration

Graduation with a degree* from a recognized post-secondary institution** with acceptable specialization in social sciences or in administration.

*Definition of Degree :
A baccalaureate or higher level degree, as established by educational authorities, unless the type of credential is specified in the relevant Qualification Standard.

** Recognized post-secondary institution
A public or private institution that has been given authority to grant degrees, diplomas, and other credentials by a public or private act of a provincial/territorial legislature or through a government-mandated quality assurance mechanism. For greater certainty, also included are institutions authorized to grant specific academic credentials for specific academic programs.

Degree equivalency

Experience in applying basic accounting principles and tools

Experience in developing or promoting working level partnerships within the homelessness community

Experience in developing or promoting working level partnerships within the youth community

Experience in working with individuals and or groups representing individuals from diverse social economic segments of society

Experience in working with client segments including any of the following: Aboriginal people, youth, seniors, newcomers, persons with disabilities

Experience in administering grants and contribution programs

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS

Willing and able to work outside core hours, including evenings and weekends, as per operational requirements
Willing and able to travel within the service area, as per operational requirements (may require overnight accommodation)
Willing and able to travel by various modes of transportation
Willing and able to travel for training purposes

Conditions of employment

Reliability Status security clearance - Security screening for reliability status appraises an individual's honesty and whether he or she can be trusted to protect the employer's interests. This screening involves the collection of personal information from individuals, with their informed consent, and includes the verification of the candidate’s identity and background, confirmation of educational credentials, verification of professional references as well as a criminal record and credit check.

Other information

COMMUNICATION WITH CANDIDATES

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

Only screened in candidates will be contacted for further assessment.

Feedback regarding results cannot be provided due to the large volume of candidates assessed.

THE ASSESSMENT PROCESS

An interview will be administered. A written exam will be administered. A situational exercise could be administered. Standardized tests could be administered.

Reference checks will be sought. You will be required to provide the contact information at the time of assessment (name, phone number, e-mail address, position title and relationship to you for two (2) references.)

Candidates will be expected to be available for assessment during the four weeks after being preselected. Also, the evaluation involves several steps that could be administered at different times and that could take place from Monday to Friday in regular working hours. Please ensure that you make yourselves available during this time. Further details will be made available via e-mail.

**PLEASE NOTE: Alternative testing dates will be limited and only offered for extenuating circumstances: Illness (a medical certificate will be required) or Emergency Circumstances (verifiable).

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

If you do not fully complete the screening questions as instructed, you could be screened out

PROOF OF EDUCATION AND CITIZENSHIP

Proof of education and citizenship will be requested at the time of assessment.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at http://www.immigration-quebec.gouv.qc.ca for further information.

LANGUAGE REQUIREMENTS – additional information

*If you already have valid Second Language Evaluation results, please send your results to the e-mail account in the Contact information section below. To obtain a copy of SLE results, candidates may make a request at the following web-site http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/tst-rslt-examn-eng.htm. For more information on SLE, visit the following web-site: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.htm.

SCREENING AND SELECTION

Management may choose one or more Asset Qualifications at the screening stage and/or at the selection. Random selection and/or top-down selection may be used at the screen stage to identify which applicants will be further assessed.

A pass mark will be established for each essential qualification. Candidates must meet each essential qualification to be appointed to the position. Also,candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

TRAVEL RELATED TO THE SELECTION OR APPOINTMENT PROCESS

Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed.

All job applications must be submitted through the Public Service Resourcing System (PSRS). The following are some of the benefits associated with applying on-line:
. Applicants can create a profile and a résumé that can be used when applying for other processes without having to recreate a new application each time.
. Applicants can modify their application/résumé anytime BEFORE the closing date indicated on the job advertisement.
. Applicants can verify the status of their applications at any time.
. Applicants can be notified electronically of tests or interviews and results.
. For some jobs, applicants will find important information that is only available when applying on-line, such as the job questionnaire and a complete statement of merit criteria.

To submit an application on-line, please click on the button "Apply Now" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.