Mail & Clerical Support Clerk

Important messages

To apply for this process, you:
- Don’t need to provide a cover letter (just a résumé);
- Answer screening questions online.

Tips for applicants:
- Please provide complete and thorough details of your education and experience.
- Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
-Failure to provide sufficient information may result in your application being screened out of the process.

Candidates may be required to meet the other qualifications (may be needed for the job)or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent. You will be contacted by email regarding the next stage of the process if your applications is screened in.

Notifications related to this selection process will be posted at https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs.html. Notifications will not be sent by email.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

The Department of Justice encourages persons with priority entitlements to self-refer to our selection processes in circumstances where they believe that they meet the essential qualifications of the advertised position.

We will only accept on-line applications received via the jobs.gc.ca site. To submit an application on-line, please click on the button "Apply Now" below. Persons with a disability preventing them from applying on-line should contact us at 1-800-645-5605.

Your answers to the screening questions will be assessed against the resume that you submit. Any noticeable information that cannot be supported by your resume will be deemed invalid and may result in your application being screened-out from this process.

All applications MUST be submitted online.

One method of assessment for this process will be the Public Service Commission’s Office Skills Test (OST-200). If you have already taken this test, please be sure to email your test results at the email address below after you have submitted your application.

Work environment

The Canadian justice system is unique in the world. Two official languages (English and French) and two legal traditions (common law and civil law) co-exist within our system of justice. As Canadians, we are all responsible for understanding our rights and freedoms and our duties as members of society. Courts resolve disputes, and in doing so, they interpret and establish the law for all Canadians.

Intent of the process

A pool of qualified candidates will be established and may be used to staff similar, term and/or indeterminate positions, acting, or assignments/secondments situations with various tenures, linguistic profiles and security levels.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives.
Employer-approved alternatives to a secondary school diploma:
1. a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or
2. an acceptable combination of education, training and/or experience.

Degree equivalency

Experience providing administrative or clerical support services.

Experience providing front-line client service

Experience using Microsoft Office products (e.g. Outlook, Excel, and Word).

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Oral Communication - Presents and discusses concepts and issues in a clear, concise and effective manner orally.

Written Communication - Presents and discusses concepts and issues in a clear, concise and effective manner in writing, using proper grammar, spelling and punctuation.

Ability to perform essential clerical tasks quickly and accurately

Ability to work under pressure

Interpersonal Relations - Interacts with others in ways that advance the work of the organization and team by developing respect, mutual understanding and productive working relationships; works co-operatively with others in a respectful manner.

Initiative - Undertakes new work activities without specific direction and demonstrates independent action; initiates change by acting to improve an existing situation.

Thoroughness - Effectively organizes work and prioritizes activities. Pays attention to details, produces high quality work and proactively takes positive actions to achieve desired results.

Judgment - Respects the confidential nature of information and deals with appropriate authorities; identifies available alternatives, selects the best alternative and acts appropriately.

Dependability - Consistently demonstrates professionalism and a solid work ethic. Demonstrates regular and punctual attendance.

Client Service Orientation - Demonstrated commitment to the provision of quality legal services for the benefit of clients. Demonstrates an understanding of client needs and responds to those needs.

The following may be applied / assessed at a later date (may be needed for the job)

Experience sorting and delivering mail

Experience dealing with courier services.

Experience working in a legal environment.

OPERATIONAL REQUIRMENTS:
Able to stand for long periods of time, bend and stretch, and to life up to 25 pounds.
Willingness and ability to work overtime as required.

Conditions of employment

Reliability Status security clearance - Reliability or Secret security clearance (depending on the position or as required)

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.