Business Analyst / Product Officer

Important messages

** Please note that this poster is an amendment to process number 2017-SVC-EA-HQ-284854. CANDIDATES WHO ALREADY SUBMITTED AN APPLICATION ARE NOT REQUIRED TO APPLY AGAIN**

Candidates will not be solicited for incomplete or missing information.

Duties

As a Product Officer or Business Analyst, you will be responsible for:
• Playing an active role in supporting the resolution of operational incidents.
• Providing advice and information for the change management process; reviewing client and business requirements and participating in the analysis of changes.
• Planning, organizing and conducting pre-operational analysis.
• Participating in the developing, implementation and monitoring of policies and procedures.
• Participating in projects, working groups and team meetings to provide input, contributing to the improvement of service delivery to clients.

Work environment

Public Services and Procurement Canada (PSPC) plays an important role in the daily operations of the Government of Canada as a key provider of services for federal departments and agencies. It supports them in the achievement of their mandated objectives as their central purchasing agent, linguistic authority, real property manager, treasurer, accountant, integrity adviser, and pay and pension administrator. The department's vision is to excel in government operations, and our strategic outcome and mission is to deliver high-quality, central programs and services that ensure sound stewardship on behalf of Canadians and meet the program needs of federal institutions.

This position is part of the directorate responsible for managing the Receiver General payment processes, which represents approximately 297 million payments reaching about two-thirds of adult Canadians. Payments are made to pensioners, public servants, government suppliers, taxpayers and many others. This includes managing the Receiver General payments; managing authorized debits to Receiver General; managing joint federal-provincial payments as well as payments for the Bank of Canada; promoting the use of direct deposit; and working with financial institutions for both domestic and foreign payments, Production Centers, Payments Canada, and Canada Post for payment delivery.

Intent of the process

A pool of qualified or partially qualified candidates may be created to staff similar positions within the department, various tenures (indeterminate, deployment, acting, specified period, assignment, secondment) in Gatineau, Quebec or Ottawa, Ontario.

Positions to be filled: 2

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a diploma, degree, or certificate from a recognized post-secondary institution.

Degree equivalency

Experience in working in a client service environment.

Experience in analyzing and resolving problems.

Experience in gathering and analyzing information and preparing presentation, report or recommendation.

Experience meeting tight deadlines and/or firm deliverables.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Ability to synthesize and summarize information from different sources.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to solve problems and make recommendations.

Client Service Competency- Level 1 (http://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html)
Work in a team
Thinking Things Through: Innovating through Analysis and Ideas
Initiative
Dependability
Thoroughness

The following may be applied / assessed at a later date (may be needed for the job)

Experience in providing client support to multiple corporate or government entities.

Experience in writing various forms of documentation such as but not limited to procedures, training material, meeting minutes, newsletters, communiqués, user guides or incident reports.

Experience in database administration or creating ad hoc reports based on database queries.

Experience in conducting quality assurance, applications or system testing.

Experience in developing and writing various forms of documentation such as, but not limited to, software test plans, procedures, and/or incident reports.

Experience providing training in a classroom environment.

Conditions of employment

Reliability Status security clearance

Be willing and able to work overtime on short notice.

Be willing and able to travel occasionally.

Other information

Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid e-mail address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

PLEASE APPLY ONLINE. While online application is the preferred method, your application can also be sent by e-mail in which case you must indicate the process reference number and your application must be received at the latest on the closing date.

You must CLEARLY demonstrate in the screening questionnaire how you meet ALL the education and experience criteria listed in the essential requirements by answering YES to the essential criteria you meet and explaining how you meet them. As well, you must explain how you meet the asset qualifications by answering the questions related to the ones you meet. Please note that stating that the requirements have been met, or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirements. Resumes may be used as a secondary source to validate the qualifications described; comments such as ''refer to my attached resume'' will not be accepted and will result in your application being rejected. Failure to provide this information in the requested format will result in your application being rejected.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

A Public Service Entrance Exam may be used.

You must be prepared to provide the original or a certified true copy of your educational credentials.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form (if applicable).

Please ensure that your Personal Record Identifier (PRI) is included in your application (if applicable).

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application. For more information, please consult: Unsupervised Internet Test of Second Language Writing Skills
https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/information-candidates/language-tests.html

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.