Senior Manager, Operations

Important messages

In order for your application to be considered, you must submit a completed questionnaire. You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

Duties

The Senior Manager provides day-to-day leadership to Application Services (AS) operations related to Project Management, Development, Quality Assurance, Release Management, Incident & Problem Management and Operational Reporting & Tools. The incumbent manages a team of professionals and is expected to ensure that the roles and responsibilities of all team members are carried out in an effective and efficient manner and that OSFI’s high professional standards are maintained.

Work environment

OSFI’s IM/IT Division manages a diverse portfolio of in-house and externally-hosted business applications and services that enable our supervisory and regulatory mandate and supporting functions. Our core technologies are predominantly Microsoft based. We have a broad enterprise information management program that is aligned with the Government of Canada’s policy framework. Our work environment is fast-paced, collaborative, dynamic and challenging. We believe in continuous learning and leadership development through a variety of channels, from self-study to internal events and industry conferences. Having recently completed a multi-year technology renewal program, we place a strong emphasis on lifecycle management, information management and cyber security, to keep the portfolio current and to safeguard our information holdings. We follow industry best practices for IM/IT service delivery, supported by portfolio management, a robust project management framework, outcomes management and a software development lifecycle based on agile principles. With a strong enterprise architecture practice and a focus on client engagement, business intelligence, and cyber security, we have a track record for successful delivery of complex transformational projects and were recently honoured with a GTEC Distinction Award.

Intent of the process

The immediate need is to staff one position for an indeterminate period.

A pool of qualified or partially qualified candidates may be created to staff similar positions with various tenures (indeterminate, term, acting, etc.), linguistic requirements (English Essential, Bilingual Imperative, Bilingual Non-Imperative), linguistic profiles (CBC/CBC, BBB/BBB, etc.) and/or security requirements (reliability, secret, etc.) within the Office of the Superintendent of Financial Institutions.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
1. Successful completion of two years of an acceptable post-secondary education program in computer science, information technology, information management or another specialty relevant to the position to be staffed

Degree equivalency

OCCUPATIONAL CERTIFICATION
1. Project management certification (such as PMP, PRINCE2, AMP, etc.)

EXPERIENCE
1. Experience in project management, including leading a project from inception through System Development Life Cycle (SDLC) and closure
2. Experience leading and mentoring a team of IT Support Specialists which provide technical support to address client issues
3. Experience managing human resources, including establishing performance objectives for employees
4. Experience managing financial resources to meet operational objectives
5. Experience with Information Management / Information Technology (IM/IT) operational performance management methodologies and metrics

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET CERTIFICATION
1. Information Technology Infrastructure Library (ITIL) certification

ASSET EXPERIENCE
1. Experience providing recommendations on operational processes to senior management (Director level or above)
2. Experience with program management or portfolio management
3. Experience working within an agile development environment
4. Experience working with SharePoint 2013
5. Experience working with Microsoft CRM Dynamics

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Non Imperative (BBB/BBB)
*Non-imperative staffing means an appointment for an indeterminate period to a bilingual position which does not require the knowledge and use of both official languages at the time of the appointment. However, when a position is staffed non-imperatively, the appointee must make a written commitment to acquire the required language skills within the two year period in accordance with the Public Service Official Languages Exclusion Approval Order.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE
1. Knowledge of System Development Life Cycle (SDLC)

COMPETENCIES
1. Professional Judgement
2. Results Orientation
3. Change Leadership
4. Impact and Influence
5. Developing Others

ABILITIES
1. Ability to communicate effectively in writing
2. Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

ASSET KNOWLEDGE
1. Knowledge of Root Cause Analysis and problem solving methodologies
2. Knowledge of quality assurance methodologies and processes
3. Knowledge of Release Management methodologies and processes

ORGANIZATIONAL NEEDS
In order to meet the organization’s employment equity objectives in support of a diversified workforce, ‘right fit’ selection for this position may be made from among qualified candidates who self-declare as being Persons with a disability or Aboriginal peoples.

OPERATIONAL REQUIREMENTS
1. Willingness and ability to work overtime when required
2. Willingness and ability to travel domestically on occasion

Conditions of employment

Reliability Status security clearance

Other information

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only). Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Achieving a representative workforce has been identified as an organizational need and may be applied in this appointment process. If this criterion is used, only those who have indicated that they are members of the specified designated group(s) will be considered.

A top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

For this selection process, our intention is to communicate with applicants by e-mail (including sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

All job applications must be submitted through the www.canada.ca/government-jobs website. Do not fax, email or mail hard copy documents as these will not be accepted. To submit an application online, please click on the "apply now" button.

If you do not have Internet access in your home or through friends, relatives or neighbours, here are some suggested locations: campus career centers, libraries, community centers, Internet cafés and Services Canada. You may also call 1-800-O-Canada (1-800-622-6232), or TTY 1-800-926-9105, for information on the nearest public Internet access locations.

Applicants with disabilities: If you require special accommodation at any stage in the selection process, including technical aid to ensure an equitable assessment of your qualifications, please inform us by sending an e-mail to the following address: .

Persons with a disability preventing them from applying on-line are asked to contact 1-800-645-5605.

This job is located in the National Capital Region (NCR). Candidates who are not within commuting distance of the NCR may be required to pay for their travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses if offered the position.

OSFI's Ottawa location is downtown with easy access to shopping, restaurants, gyms, financial institutions and more. The building is less than a five minute walk from the Transitway and from the nearest STO stop.

As a Separate Agency, the Office of the Superintendent of Financial Institutions (OSFI) appoints employees in accordance with the Public Service Employment Act (PSEA). OSFI is named in Schedule V of the Financial Administration Act (FAA) and it offers the same pension and benefits plans as the core Federal Public Service. In addition to this, OSFI employees obtain a minimum of 4 weeks of vacation leave per year, earn a competitive salary, and are eligible for an annual performance bonus.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.