Various IT/IM positions (CS-03) **Amendment to closing date

Update: YOU MUST APPLY ONLINE AND SUBMIT AND COVERING LETTER to .

Important messages

DUE TO A TECHNICAL PROBLEM REGARDING THE NUMBERS OF WORDS TO DESCRIBE QUALIFICATIONS FOR PROCESS 17-DND-EA-OTTWA-414901, IT HAS BEEN CANCELLED. WE INVITE APPLICANTS THAT HAD APPLIED TO REAPPLY TO THIS PROCESS.

PLEASE NOTE THAT ESSENTIAL EXPERIENCE FACTOR S5E1 FROM THE STREAM #5 Senior System Software Analyst HAS BEEN MODIFIED.

YOU MUST APPLY ONLINE AND SUBMIT AND COVERING LETTER to that clearly outlines how you meet each of the screening criteria (i.e. Education and Experience Qualifications, both essentials and assets). Please identify clearly for which stream(s) you are submitting an application. You can apply for more than one stream.

YOUR EMAIL SUBJECT MUST BE THE FOLLOWING: 17-DND-EA-OTTWA-414901-1

Please use the education/experience factors as a header for each education and experience factor and provide relevant and concrete examples from your work history that clearly demonstrate how you acquired the experience. There is a limit of 1500 words to describe each qualifications. You must submit your covering letter before the closing date.

Be sure to include substantiating details that clearly outline the breadth of experience as well as relevant timelines. It is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities – you must also provide concrete examples. Resumes will only be used as a secondary source to validate the experience described in the covering letter.

**All candidates, including Priorities must adhere to the following: Applications that do not clearly demonstrate how the candidate meets the screening criteria will not be given further consideration. The board WILL NOT ask for any additional information when screening applications.**

Please note that your covering letter may be used to evaluate your ability to communicate effectively in writing.

Intent of the process

A pool of partially qualified candidates will be established to fill positions within DND in the NCR and may be used to staff similar positions with various tenure, various linguistic and security profiles, within DND outside the NCR.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Which stream(s) you are submitting an application. You can apply for more than one stream.
  1.IM/IT Project Manager
  2. Business Analyst
  3. Senior Architecture Analyst
  4. Senior Technology Officer
  5. Senior System Software Analyst
  6. Senior Programmer Analyst
  7. Senior Database Administrator
  8. Senior Software Tester
  9. Senior IM/IT Security Officer
  10. Service Desk Manager
  11. Network Support Manager
  12. IM/IT Manager
  13. IM/IT Operations Manager
  
  You must submit a covering letter to that clearly outlines how you meet the screening criteria (i.e. Education and Experience Qualifications, both Essentials and Assets).
  YOUR EMAIL SUBJECT MUST BE THE FOLLOWING: 17-DND-EA-OTTWA-414901-1

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, French Essential,
Bilingual Imperative BBB/BBB, CBC/CBC, CCC/CCC
Non-Imperative Appointments may be considered as required for BBB/BBB, CBC/CBC, CCC/CCC.

Information on language requirements

EDUCATION

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

NOTES:

1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

2. It is a recognized educational institution (e.g., community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

**An acceptable combination of education, training and/or experience is defined as a minimum of a High School diploma (Grade 12) plus a minimum of 5 years of IM/IT experience.

4. Foreign Education Credentials: The Canadian Information Centre for International Credentials (CICIC) contains information on how to obtain an assessment of foreign education credentials. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. You may consult the CICIC for further information: http://www.cicic.ca/en/index.aspx.

Degree equivalency

DEFINITIONS

*RECENT experience is defined as experience associated with performing a range of related activities within the last 5 years.
**SIGNIFICANT experience refers to at least three (3) years of cumulative work experience.
***EXTENSIVE experience is defined as at least five (5) years of cumulative work experience in the last eight (8) years.
Wherever "IM/IT" is indicated, it is to be interpreted as "IM or IT".
****Management is defined as the level of manager or higher.
*****Complex is defined as having two (2) or more of the following factors:
(i) a distributed or large (500+) client base,
(ii) a requirement for high availability (equal to or greater than 98%),
(iii) a system operated 24/7,
(iv) an integrated system,
(v) a multi-tier diverse set of technologies requiring integration,
(vi) considered critical to fulfilling the mandate of the Department or Government of Canada,
(vii) requires specialized expertise in technology currently in use within the Government of Canada, or
(viii) represents a number of stakeholders with diverse interests (e.g., senior management****, business owners, etc.).

Experience - All Streams:
E1. EXTENSIVE*** experience in the delivery of IM/IT services.
E2. EXTENSIVE*** experience providing IM/IT support, including developing and presenting recommendations, solutions or plans to audiences such as clients, stakeholders or management**** in order to address IM/IT issues.

Stream 1: IM/IT Project Manager
S1 E1. SIGNIFICANT** experience as a member of a multi-disciplinary team responsible for delivery of IM/IT solutions.
S1 E2. SIGNIFICANT** experience contributing to the development of at least three (3) of seven (7) the following project management documents:
• project charters,
• project management plans,
• work breakdown structures,
• project schedules,
• project status reports,
• project budgets, or
• risk management logs.

Stream 2: Business Analyst
S2 E1. RECENT* and SIGNIFICANT** experience conducting requirements analysis activities including the collection, analysis, validation and formal documentation of business or technical requirements to meet business needs.

Stream 3: Senior Architecture Analyst
S3 E1. RECENT* experience designing, developing, modelling, implementing or maintaining Enterprise Architecture (EA) components or artifacts, such as architecture design documents, concepts of operation, connectivity diagrams, or system data flow diagrams.

Stream 4: Senior Technology Officer
S4 E1. RECENT* experience in any two (2) of the following for a geographically dispersed organization: designing, implementing, or maintaining IM/IT solutions or infrastructure.

Stream 5: Senior System Software Analyst
S5 E1. RECENT* and SIGNIFICANT** experience providing IT services for major Commercial Off the Shelf (COTS) products, system environments or custom built applications by performing two or more of the following:
• installing and configuring;
• providing support and maintenance;
• providing technical administration;
• testing and troubleshooting; or
• preparing contract documentation or managing contracts for professional services related to system support activities.

S5 E2. RECENT* and SIGNIFICANT** experience in the analysis, investigation and resolution of IM/IT system issues.

Stream 6: Senior Programmer Analyst
S6 E1. RECENT* and SIGNIFICANT** experience in the programming and testing of new applications, enhancements or maintenance of new or existing applications or COTS products.
S6 E2. RECENT* and SIGNIFICANT** experience in providing application development services in the delivery of IM/IT applications for a minimum of three (3) of the following services for applications:
• Analysis,
• Design,
• Programming,
• Integration,
• Deployment,
• Maintenance, or
• Quality assurance.

Stream 7: Senior Database Administrator
S7 E1. EXTENSIVE*** experience providing database administration services using Relational Database Management Systems (RDBMS) in a complex***** network environment that includes multiple systems and clients on multiple platforms or environments, while performing all of the following functions:
• Creating and modifying database structures;
• Performance monitoring & tuning of databases;
• Identifying, analyzing and resolving database problems;
• Writing/programming Structured Query Languages (SQL);
• Providing backup and recovery services for databases;
• Upgrading databases and RDBMS; and
• Monitoring data access and security auditing.

Stream 8: Senior Software Tester
S8 E1. RECENT* and SIGNIFICANT** experience developing and executing test plans, test scenarios, and test cases, and preparing test reports for at least two of the following types of application testing:
• Functional,
• System,
• Compatibility,
• Integration , or
• Regression.
S8 E2. RECENT* and SIGNIFICANT** experience identifying, logging and tracking software defects.

Stream 9: Senior IM/IT Security Officer
S9 E1. RECENT* and SIGNIFICANT** experience in at least one (1) of the following areas:
• Producing, analyzing and processing Security Assessment and Authorization (SA&A) documentation (formerly known as Certification and Accreditation (C&A)), such as, but not limited to one or more of the following:
o Concepts of Operations (ConOps),
o Statements of Sensitivity (SoSs),
o injury tests,
o Business Impact Assessments (BIAs),
o IT security procedures,
o Security Test and Evaluation Plans and results,
o security architecture and design documents, or
o other related security documents;
• Designing, developing recommendations for, or maintaining IT security solutions;
• Conducting IT security incident investigations and producing incident reports;
• Performing IT security review and audit functions; or
• Developing disaster recovery or business continuity plans

Stream 10: Service Desk Manager
S10 E1. SIGNIFICANT** experience working in service/help desk environment.

Stream 11: Network Support Manager
S11 E1. SIGNIFICANT** experience in the design, management, operation, troubleshooting or support of networking applications and services.
S11 E2. RECENT* and SIGNIFICANT** experience implementing or monitoring and supporting any two (2) of the following:
• network architecture,
• communications hardware,
• network servers,
• operating systems, or
• centrally managed application software.

Stream 12: IM/IT Service Manager
S12 E1. A minimum of two years’ experience providing service management of IM/IT client or customer support services.

Stream 13: IM/IT Operations Manager
S13 E1. RECENT* experience in managing an IM/IT service support facility providing infrastructure and application support for departmental (or equivalent) IM/IT services and operations.
S13 E2. Experience in developing strategies, Standard Operating Procedures (SOPs), standards, project implementation plans, or other IM/IT related documents and reports.

All Streams
A1. Ability to analyze problems and develop recommendations and action plans.
A2. Ability to organize workloads, set priorities and work effectively while meeting deadlines.
A3. Ability to communicate effectively in writing.
A4. Ability to communicate effectively orally.

All Streams:
PS1. Leadership
PS2. Client Service Orientation
PS3. Effective Interpersonal Relationships
PS4. Initiative
PS5. Judgement
PS6. Team Player

The following may be applied / assessed at a later date (may be needed for the job)

Assets - All Streams:
AEDU1. College diploma or university degree relevant to the position being staffed.
AEDU2. Training or certifications relevant to the position being staffed

Degree equivalency

All Streams:
AE1. Experience in the supervision of employees including providing direction, prioritization, coordination and assessment of the work performed by employee(s).
AE2. Experience leading a project.
AE3. Experience in working on a mission critical large-scale 24/7 enterprise network in an environment with processes based on Information Technology Information Library (ITIL) best practices.
AE4. Experience in one or more of the following areas related to the acquisition of IM/IT related goods or services:
• leading the planning, execution, and management phases of procurement or contracting activities;
• leading or contributing to the development of Statements of Work (SOWs) and evaluation criteria of Requests for Proposal (RFPs);
• participating in the evaluation of contractor bid proposals;
• providing oversight or management of supplier contracts or IM/IT professional service contracts; or
• assessing the work of a contractor.
AE5. Experience in one of the following financial services:
• monitoring budget expenditures;
• preparing budget forecasts; or
• managing budget expenditures.
AE6. Experience in researching and writing IM/IT business cases, technical evaluations, options analyses, cost-benefit analyses, business plans or strategies.
AE7. Experience collaborating and maintaining partnerships within an organization or with a partner organization, such as inter-departmental projects, working groups or committees.
AE8. Experience in analyzing complex***** issues, preparing and presenting reports to management****.
AE9. Experience with Agile practices.
AE10. Experience in supporting classified systems or networks.
AE11. Experience in developing and delivering awareness and training services relevant to the position(s) being staffed.
AE12. Experience in using Information Technology Service Management (ITSM) tools, such as Assyst, in a service desk environment or for incident management.

Stream 1: IM/IT Project Manager
S1 AE1. Experience as a project manager, project officer or project coordinator or equivalent for an IM/IT project for at least 2 of the following project phases:
• Initiation,
• Planning,
• Execution,
• Monitoring and control, or
• Close-out.
S1 AE2. Experience managing and delivering projects, providing oversight on time, cost and scope parameters of the project.
S1 AE3. SIGNIFICANT** experience managing several project team members, each responsible for an element of the project and its associated project team.

Stream 2: Business Analyst
S2 AE1. Experience in developing, implementing, monitoring, advising on or contributing to the development of information management (IM) policies, standards, procedures, directives, guidelines, tools or best practices.
S2 AE2. Experience in conducting functional reviews of DND/CAF processes and activities in relation to information management and technology.
S2 AE3. Experience in providing IM/IT business requirements services in support of projects for the development or acquisition of IM/IT products and services.

Stream 3: Senior Architecture Analyst
S3 AE1. RECENT* experience documenting departmental or organizational IM/IT architecture baselines.
S3 AE2. RECENT* experience providing input to operational tests or evaluations for the integration and development of enterprise components.
S3 AE3. Experience leading the development of an Enterprise Architecture baseline.
S3 AE4. Experience leading the development of target architecture through gap analysis between the baseline and to-be architecture.
S3 AE5. Experience providing support estimates and recommendations for resource usage for Enterprise Architecture initiatives.

Stream 4: Senior Technology Officer
S4 AE1. Experience in installing, administering, or supporting one or more of the following (provide details for each where applicable):
• UNIX servers, Sun Solaris 8.0 or above;
• disk and tape storage solutions, including SUN StorEdge, ZFS on Solaris10 and Veritas Volume Manager or EMC Clarion (CX, CX3 and CX4 series) in both SAN and NAS configurations;
• data storage systems utilities and tools;
• EMC data archiving systems including Centera in conjunction with Rainfinity FMA.
S4 AE2. Experience in planning and managing a Microsoft SQL Server database software installation, migration and maintenance on Windows or UNIX servers.
S4 AE3. Experience identifying and resolving IM/IT security issues to maintain the security posture of an information system.
S4 AE4. Experience in providing system back-up/restoral services utilizing Veritas Netbackup, EMC Networker or Celerra Manager Checkpoints.
S4 AE5. Experience in administering/managing Symposium Call Center 3.0, 4.2 (Express) and CC7.0.
S4 AE6. Experience in Unix shell programming / scripting in Bourne, C, Korn or via Perl.
S4 AE7. Experience in providing Web support services and CGA programming.
S4 AE8. Experience in providing Local Registration Authority (LRA) support for public key infrastructure (PKI) / Entrust smartcard services for digital message signature and file encryption.
S4 AE9. SIGNIFICANT** experience in supporting 24/7 IT environments, including security incident analysis/management.
S4 AE10. SIGNIFICANT** experience in data storage system analysis, design and implementation within a Wide Area Network (WAN) and stand-alone environment.
S4 AE11. SIGNIFICANT** experience in disaster recovery preparation planning, design and testing.
S4 AE12. Experience with the application of software updates, patches, bundles, or maintenance packs for any one of the following:
• Oracle Tuxedo Application Server,
• Oracle WebLogic Web Server,
• Oracle Secure Enterprise Search,
• PeopleSoft Application Human Capital Management (HCM), or
• PeopleTools.

Stream 5: Senior System Software Analyst
S5 AE1. EXTENSIVE*** experience analyzing, designing, programming, and maintaining computer applications using programming languages/technologies.
S5 AE2. SIGNIFICANT** experience working closely with clients and applying Systems Development Life Cycle (SDLC) concepts.
S5 AE3. Experience coordinating the input of stakeholders into a configuration management process.
S5 AE4. Experience developing technical documents including Standard Operating Procedures (SOPs) and flow charts.
S5 AE5. Experience with software management tools, installation techniques and standards.
S5 AE6. Experience providing change management support, including system analysis for proposed changes.
S5 AE7. Experience evaluating and validating new user requirements.
S5 AE8. Experience identifying issues/process requirements with respect to in-service support of systems / applications and developing effective solutions to correct situations.
S5 AE9. Experience installing, configuring, integrating, maintaining and administering system software

Stream 6: Senior Programmer Analyst
S6 AE1. Experience leading a team of Programmer Analysts.
S6 AE2. SIGNIFICANT** experience in structured programming.
S6 AE3. Experience with mainframe computing including, but not limited to, Time Sharing Option and Interactive System Productivity Facility (TSO/ISPF), Resource Access Control Facility (RACF), Virtual Storage Access Method (VSAM), MQSeries, or Customer Information Control System (CICS).
S6 AE4. Experience providing in-service support to On-Line Transaction Processing (OLTP) applications.
S6 AE5. Experience with Microsoft Dynamics CRM, including design, development, implementation or management.
S6 AE6. Experience developing and testing plugins, custom workflows, entities, objects and attributes with MS Dynamics CRM.
S6 AE7. Experience with any of the following programming languages:
• COBOL,
• SQL,
• Java/Java Script,
• XML Technology (XSL, XSD, DTD or XHTML),
• HTML,
• Microsoft VB/VB.net,
• Microsoft C#,
• C++,
• ASP/ASP.net,
• Classic ASP,
• Java, or
• Oracle Forms and Reports.
S6 AE8. Experience with any of the following COTS applications/systems:
• Oracle SOA Suite,
• GCDOCS,
• Netweaver,
• SAP BOBJ,
• Lumira,
• SAP Data Services,
• SAP Information Steward, or
• SAP Strategy Management (SSM).
S6 AE9. Experience working with any of the following tools:
• ERWIN,
• Qualiware,
• MS Studio,
• Oracle JDeveloper, or
• Team Foundation Server (TFS).
S6 AE10. Experience developing reports, components, interfaces or extensions in a PeopleSoft environment (PeopleSoft Application Designer, PeopleSoft PeopleCode, or PeopleSoft PeopleTools).
S6 AE11. Experience developing with PeopleTools such as , but not limited to:
• PeopleCode,
• Application Designer,
• Application Engine,
• Data Mover,
• Component Interface,
• Integration Broker,
• Process Scheduler,
• Structured Query Reporter (SQR) for queries and reports, or
• XML Publisher.
S6 AE12. Experience in one or more of the following HPC related scripting or programming languages or tools:
• C,
• Bash,
• Python,
• Perl,
• MatLAB or Octave or R,
• Fortran,
• MPI,
• OpenMP,
• Parallel debuggers (TotalView or Allinea DDT),
• Profiling tools (Intel VTune or perf stats or Vampire), or
• Git or Subversion or Mercurial.
S6 AE13. Experience in one or more of the following activities: installing, configuring, maintaining, monitoring, alerting, patching, upgrading, administration services, backup/recovery services, high availability services, storage management services or troubleshooting for one or more of the following related to database technologies:
• Microsoft SQL Server (Failover Clustering, SCOM),
• Oracle (ASM, RMAN, RAC, OEM), or
• Other database technologies.
S6 AE14. Experience in one or more of the following activities: installing, configuring, maintaining, monitoring, patching, provisioning, upgrading or troubleshooting one or more of the following related to web server technologies:
• MS IIS,
• Websphere,
• Weblogic,
• Apache or lighttpd or nginx,
• Tomcat, or
• Other web server technologies.
S6 AE15. Experience with IT infrastructure architecture related to one or more of the following:
• Mainframe,
• Mid-range,
• Networks,
• Storage,
• Facilities,
• Cloud, or
• Other IT infrastructure architecture.
S6 AE16. SIGNIFICANT** experience in analyzing IM/IT requirements and writing technical documentation, such as system design specifications, Entity Relationship Diagram (ERD), Process Flow, or Processing Logic.
S6 AE17. Experience working in a scientific environment in the development of new applications, or enhancements or maintenance of existing applications (custom or Commercial Off the Shelf).
S6 AE18. Experience as a lead or member of an Agile Scrum development team.

Stream 7: Senior Database Administrator
S7 AE1. EXTENSIVE*** experience working as a database administrator supporting one or more of the following:
• Oracle databases implemented on Oracle Version 11g or above operating on at least 2 of the following operating systems: Unix/Linux, z/Linux, or Windows;
• MS SQL Server databases implemented on MS SQL Server Version 2008 or above in a failover clustered environment; or
• DB2 Databases implemented on DB2 Version 9 or above implemented on the following Operating Systems: IBM z/OS for mainframe environment and IBM for Linux, UNIX, or Windows (LUW) environments.
S7 AE2. RECENT* and SIGNIFICANT** experience supporting the databases of Enterprise Resource Planning systems such as PeopleSoft or SAP.
S7 AE3. RECENT* experience supporting Microsoft Dynamics CRM databases.

Stream 8: Senior Software Tester
S8 AE1. Experience leading a software test team.
S8 AE2. Experience in preparing and executing automated test scripts.
S8 AE3. Experience in using and configuring test automation tools, such as, but not limited to:
• Rational Test Manager,
• Rational Quality Manager,
• Team Foundation Server Test Manager,
• Hewlett-Packard (HP) Quality Centre,
• HP ALM,
• HP Unified Functional Testing, or
• HPE LoadRunner.

Stream 9: Senior IM/IT Security Officer
S9 AE1. RECENT* experience in developing, analyzing, interpreting or applying policies, directives, standards and legislation and providing advice and guidance in the area of IT Security or Information Assurance.
S9 AE2. RECENT* and SIGNIFICANT** experience in applying Government of Canada (GC) legislation, policies, directives and related standards and guidelines on Government Security / IT Security to establish and maintain compliant security posture during the lifecycle of an information system.
S9 AE3. RECENT* and SIGNIFICANT** experience with interpreting and applying the "Information Technology Security Guidance (ITSG)-33 - IT Security Risk Management: A Lifecycle Approach" guidance from Canadian Security Establishment Canada (CSEC).
S9 AE4. RECENT* experience in assessing and evaluating Information Systems towards granting an authorization to operate with a risk managed solution.
S9 AE5. RECENT* experience in monitoring compliance with departmental policies, national policies, international security policies, Acts, regulations, and standards and in developing recommendations for appropriate courses of action to follow during non-compliance cases.
S9 AE6. Experience producing IT Asset Valuations, Threat Assessments (TA), Vulnerability Assessments (VA), Risk Assessments (RA) and cost benefit analyses in accordance with GC, Harmonized Threat and Risk Assessment (TRA) Methodology.
S9 AE7. Experience in the preparation or evaluation of Business Impact Assessments or Disaster Recovery Plans for electronic service delivery programs or critical infrastructure.
S9 AE8. Experience coordinating and reporting on the results of a disaster or business recovery exercises.
S9 AE9. RECENT* experience assessing security implications of proposed system changes.
S9 AE10. RECENT* experience integrating security standards established by National Institute of Standards and Technology (NIST).
S9 AE11. Experience conducting risk assessments and developing risk mitigation strategies to address identified risks.

Stream 10: Service Desk Manager
S10 AE1. SIGNIFICANT** experience in supporting and administering or troubleshooting one (1) or more of the following:
• Software applications,
• Desktops and laptops,
• A local area network (LAN), or
• A wide area network (WAN).
S10 AE2. Experience managing or leading a client service help desk or service desk.
S10 AE3. Experience in performance analysis, diagnosis, and capacity planning.
S10 AE4. Experience developing statistical reports related to service level agreements for service/help desk ticket volumes and resolution targets.
S10 AE5. Experience developing and managing service desk procedures, standards and policies.
S10 AE6. Experience monitoring and managing Requests for Change (RFCs) or Requests for Service (RFSs) related to Change Management and IT service desk services.
S10 AE7. Experience in analyzing policies and assessing the impact of these policies in an IM/IT environment and interfacing with the appropriate stakeholders to resolve problems.

Stream 11: Network Support Manager
S11 AE1. Experience in system and network security.
S11 AE2. Experience supporting Microsoft Windows or UNIX operating system environments consisting of more than five servers.
S11 AE3. Experience performing systems administration including managing operating systems, application and database servers, and resolving hardware and network software problems.
S11 AE4. Experience with the design and integration of complex***** data storage, backups and archival solutions in an enterprise environment.
S11 AE5. Experience with remote server and application support.
S11 AE6. Experience planning, implementing, and managing virtualized server environments, such as UNIX or VMWare or zVM.
S11 AE7. Experience in maintaining multiple operational and deployed networks.
S11 AE8. Experience with the integration of IM/IT systems and hardware with complex***** production or lab equipment.
S11 AE9. EXTENSIVE*** experience working with industry standard protocols in a Wide Area Network environment.
S11 AE10. RECENT* experience utilizing network management products, diagramming tools and methods for the management of network services.
S11 AE11. EXTENSIVE*** experience in managing the implementation, testing and support of applications software, system hardware or databases.
S11 AE12. Experience in In-Service Equipment Management.

Stream 12: IM/IT Service Manager
S12 AE1. RECENT* experience developing, maintaining, managing or providing oversight on Service Level Agreements (SLA).
S12 AE2. A minimum of two years’ experience providing direct service support to customers or customer organizations.

Stream 13: IM/IT Operations Manager
S13 AE1. Experience in designing, developing and directing the implementation of IM/IT operations.
S13 AE2. Experience in managing and controlling the IM/IT operations system software.
S13 AE3. Experience in designing, developing and directing application enhancement or development projects.
S13 AE4. Experience in In-Service Equipment Management.

All Streams:
AK1. Knowledge relevant to the position(s) being staffed.

All Streams:
AA1. Abilities relevant to the position(s) being staffed.

All Streams:
APS1. Personal suitabilities relevant to the position(s) being staffed.

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one or more of the following Employment Equity groups: Aboriginal persons, Visible Minorities, Women and Persons with Disabilities

Operational Requirements

Depending on the position being staffed ONE OR MORE of the following may be required:
1) Willingness and ability to work overtime, as required
2) Willingness and ability to travel, as required
3) Candidates must be willing and able to work at various sites
4) Candidates must possess a valid driver license
5) Willingness and ability to be on call and provide standby support, as required
6) Willingness and ability to work as part of a 24/7 staggered shift schedule, which will include working on weekend as required

Various other operational requirements could be required for certain positions

Conditions of employment

Reliability / Security : RELIABILITY, SECRET, TOP SECRET
Security clearance requirements are depending on the requirements of the specific position being staffed.
Candidates must meet and maintain the above condition of employment throughout their employment.

Other information

Candidates must meet the essential qualifications in order to be appointed to the position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Therefore, if you meet the education and /or experience qualification(s) listed under Asset Qualifications, please be sure to clearly demonstrate this in your application.

For volume management purposes, a top-down approach may be used at various phases in the process to determine the number of candidates who will be further considered in the process.

Acknowledgment of receipt of applications and screening results will not be sent. We thank all those who apply but only those selected for further consideration will be contacted.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please identify clearly your substantive group and level and your employment status on your resume and application form.

Candidates must provide proof of education credentials.

Candidates must provide proof of Canadian citizenship.

Please provide a valid e-mail address as all correspondence will be sent via e-mail. The onus is on the applicant to inform the contact person indicated in the General Inquiries section of any changes to this e-mail address.

Indeterminate employees at the same group and level or equivalent may be considered for deployment.

An assignment/secondment or an acting appointment is a temporary resourcing option. Approval from manager will be required before an offer can be made.

Written examinations may be administered.

Interviews may be administered.

Reference checks may be sought.

A role play may be administered.

A situational exercise may be administered.

A practical test may be administered.

Not subject to right of complaint to the Public Service Labour Relations and Employment Board (PSLREB) but subject to inquiry from the Public Service Commission (PSC).

Persons with disabilities preventing them from applying on-line are asked to contact INFOTEL at 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.