ANTICIPATORY: Stream 1 - Web Services Officer ; Stream 2 - Support Technician

Important messages

PLEASE NOTE, ONLY ON-LINE APPLICATIONS WILL BE ACCEPTED.

How to Apply

Respond to Screening Questions.

Please clearly identify which streams you are applying for in your application.

You will be invited to clearly demonstrate, as a candidate, if/how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application. This may take more time than applying to a standard process so please think about saving your information regularly to keep from losing your work.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions.

When drafting your responses to the experience qualifications, we encourage you to follow this format:

1. Your answers must include where, when and how you obtained the required experience.
2. Your answers must include the period(s) in which you performed the functions of the position(s).

By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

Asset Qualifications (Other Qualifications Section)

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled "Other Qualifications". Responding “NO” to one or more of these non-essential experience questions will not result in the rejection of your application. If you answer “YES” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Work environment

Created in November 2014, the Administrative Tribunals Support Service of Canada (ATSSC) is responsible for providing support services and facilities to 11 federal administrative tribunals by way of a single, integrated organization.

Our offices are located in the downtown Ottawa area.

We are a new organization looking for dynamic and enthusiastic persons open to new ideas.

Intent of the process

Position Title:
Stream 1 - Web Services Officer
Stream 2 - Support Technician

Anticipatory Staffing

A fully or partially assessed pool may be created and may be used to staff similar positions at an identical or equivalent group and level with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC) in the National Capital Region. All other federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) may use this selection process to appoint a candidate to their organization in a similar position at a later date once our positions have been filled.

Positions to be filled: 2

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
All Streams:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
Stream 1: Web Services Officer
• Recent* experience in designing, developing, implementing and supporting Government of Canada (GoC) web sites using the Web Experience Toolkit (WET), the Bootstrap framework, HTML 5 and CSS 3.
• Recent* experience in developing web sites using the Adobe Suite of products such as Adobe Dreamweaver, Adobe Fireworks, Adobe Photoshop, Adobe Illustrator or Adobe Acrobat.

Stream 2: Support Technician
• Technical experience working in a Service desk/Helpdesk, Call Centre or Client Support Centre or similar environment providing support services.
• Experience in the configuration and troubleshooting of software and hardware in a Windows environment.
• Recent* experience using current generation Microsoft Office automation suite.
• Recent* experience providing IT services directly to management.

*Recent experience is defined as being within the last three (3) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EXPERIENCE
Stream 1: Web Services Officer
• Experience working with the Government of Canada’s Web Publishing tool Adobe Experience Manager (AEM).
• Experience in developing web sites and web applications using the JavaScript framework such as JQuery.

Stream 2: Support Technician
• Experience configuring, maintaining and troubleshooting Blackberry Enterprise Services and products
• Experience in user support of Electronic Document Management Systems
• Experience supporting and troubleshooting Windows 7 and Office 2010
• Knowledge of software and other programming and scripting languages such as SQL, MS Access, Excel, Java, Crystal Reports, HTML, ASP and VB scripting

IMPORTANT NOTE: Managers may identify additional asset qualifications criteria based on the requirements of the position to be staffed.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB
English Essential

Information on language requirements

KNOWLEDGE
Stream 1: Web Services Officer
• Knowledge of Web Content Accessibility Guidelines (WCAG).
• Knowledge of responsive web design.
• Knowledge of web-development tools including; document conversion software, and web usage and analysis tools.

Stream 2: Support Technician
• Knowledge of Helpdesk practices and processes.
• Knowledge of data networking concepts and protocols.
• Knowledge of software/hardware troubleshooting techniques.

ABILITIES
All Streams:
• Ability to analyze problems and provide recommendations or develop solutions.
• Ability to work under pressure.
• Ability to work in a team environment.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.

PERSONAL SUITABILITY
All Streams:
• Effective Interpersonal Relationships
• Initiative
• Client Service Orientation
• Dependability
• Judgment

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
Depending on the position being staffed ONE OR MORE of the following may be required:
• Some overtime may be required to achieve project delivery dates or in emergency situations.
• Working hours are between 8:00am and 5:00pm
• Willingness to work overtime on short notice

Conditions of employment

CONDITION(S) OF EMPLOYMENT
Various Security Requirements (Enhanced Reliability, Secret, Top Secret)

Other information

Reference checks may be sought.

An interview may be administered.

A written examination may be administered.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please clearly identify in your application the position(s) for which you are applying.

Proof of your education credentials will be required at a later date. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information : http://www.cicic.ca/383/foreign-credential-recognition.canada.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Asset qualifications MAY be used for the screening or when selecting candidates for appointment, therefore, if you meet the asset EXPERIENCE qualification(s) listed above, please be sure to clearly demonstrate this in your application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Your résumé may be used to evaluate the ability to communicate effectively in writing.

Breadth and depth of the assessed qualifications may be considered.

Candidates from outside the public service will be responsible for all travel costs associated with this selection process.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1-800-645-5605.

Top-down selection may be used during any stage of the selection process. Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. The selection board may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.