TELECOMMUNICATIONS OPERATOR

Work environment

You don't have to wear a uniform to make a difference!

Telecommunications Operators provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?
•Monitoring of police resources and systems with computer aided dispatch and monitoring systems
•Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
•Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
•Shift Work

Intent of the process

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

The pool of qualified candidates is anticipated to be used for the January 2018 Training Program class and other subsequent classes.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Written communication

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience in providing service to clients by telephone, in person or in writing.
Experience using a computer and computer applications (such as databases and word processing).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

Additional spoken languages, other than French or English
Bilingual in both official languages (French and English)
Experience working in a call centre.
Experience working as a Telecommunications Operator.

OPERATIONAL REQUIREMENTS

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.
Ability and willingness to undergo testing in order to meet the medical profile standards established for the position.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Successful completion of CritiCall exam*
Communication (oral)
Communication (written)
Problem Solving

Develops self
Flexibility
Conscientiousness and reliability
Meeting client needs
Teamwork
Self-Control and composure

Conditions of employment

Reliability Status security clearance - RCMP Reliability Security Clearance or RCMP Top Secret Clearance

The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Meets and maintains the medical profile standards established for the position.
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

*CritiCall assesses the following:
Decision making, keyboarding, data entry (multi-tasking), data entry (multi-tasking with audio), memory recall: numeric (audio), call summarization (multi-tasking), suburban-rural map reading, reading comprehension, spelling.

Only the TCO-01 Trainees who successfully complete the training program** will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

** The Training Program is comprised of in-class training followed by field coaching.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

An examination will be administered.

An interview will be conducted.

Reference checks will be conducted.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Only online applications are accepted. All job applications must therefore be submitted through the Public Service Resourcing System.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.