Support Technician

SELECTION PROCESS CANCELLED

We regret to inform you that this job opportunity has been cancelled.

Good day,

Further to your application in the above-mentioned appointment process, this is to inform you that the above-mentioned appointment process has been cancelled for administrative reasons.

We apologize for any inconvenience this may cause and encourage you to apply for other positions within the organization.

Should you require additional information, please send me an e-mail.

Thank you for your interest in this process and may I take this opportunity to wish you success in your future endeavors.

Important messages

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES WHICH DEMONSTRATE, how they meet the education requirement and the experience factors listed in the essential qualifications and asset qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, (in 400 words or less),please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and duration for which you exercised the functions; and
3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

Resumes will be used as a secondary source to validate the education and/or experience described in the screening questions.

***Please note that only applications received directly via Jobs.gc.ca will be accepted.***

Intent of the process

This process may be used to establish a pool of candidates that may be used to staff similar positions at an identical or equivalent group and level with various official language proficiencies ( Bilingual Imperative BBB/BBB, English or French Essential), various security profiles (Reliability Status, Secret), various tenures (Indeterminate, Temporary) using various staffing mechanisms (Indeterminate appointment, Term appointment, Acting appointment, Deployment, Assignment, Secondment) at Immigration, Refugees and Citizenship Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCE
EX1 Recent* experience in providing IT technical support to clients, in person, over the phone and/or remotely.
EX2 Recent* experience in the installation and configuration of hardware and software on personal computers.
EX3 Recent* experience in the installation, configuration and administration of the Windows 7 operating system and Microsoft Office 2013.
EX4 Recent experience* in basic administration of Windows Active Directory user accounts and in administering Network Print Queues and in applying file share permissions.

*Recent: In the context of the current selection process, the term “recent experience” is defined as an experience normally gained within the last 6 to 12 months.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE
K1 Knowledge of computer networks or hardware or operating systems or software.

ABILITIES
A1 Ability to identify, analyze and resolve hardware and software problems and recommend solutions.

PERSONAL SUITABILITIES
PS1 Values and Ethics
PS2 Adaptability & Flexibility
PS3 Effective Interactive Communication
PS4 Written Communication Skills
PS5 Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE
AEX1 Experience using as an electronic system for IT service management or incident tracking (e.g. Remedy or other similar system).

OPERATIONAL REQUIREMENTS
- Ability and willingness to work overtime and travel.
- This position requires to lift, to carry, to bend and to set down equipment weighing up to 20 kg.

Conditions of employment

Secret security clearance

Other information

RECEIPT OF APPLICATIONS WILL NOT BE SENT; ONLY CANDIDATES SUCCESSFUL IN THE SCREENING PROCESS WILL BE CONTACTED.

IMPORTANT: communication of results in the various staffing stages COULD be done UNIQUELY through your account in the Public Service Resourcing System (PSRS); therefore, you have the responsibility to regularly verify your account in order to be aware of the status of your application.

A valid e-mail address must be provided. The Selection Board will communicate with candidates by e-mail to provide/request information and to invite candidates to attend any portion of the assessment. Please include a valid e-mail address that you check frequently.
Please ensure that your email settings are set appropriately. If your email settings are too restrictive, emails from the hiring department may be detected as spam and automatically deleted.

Please note that candidates may be required to meet the asset qualifications for the screening process.

Candidates whose applications are retained for further consideration may be required to travel to attend an interview or for the administration of a test. If you are asked to travel in relation to this appointment process, you should direct any questions you have about travel entitlements to the hiring organization, when contacted, and they will provide you with the necessary information.

Candidates from outside the federal public service may be required to pay for their own travel and relocation expenses.

A written exam may be administered.

Interviews may be conducted.

Reference checks may be conducted.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates will need to provide proof of their education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/indexe.stm

All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line:

1- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
2- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
3- Applicants can verify the status of their applications, at any time.
4- Applicants can be notified electronically of tests or interviews and results.
5- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Applicants with disabilities: If you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.