Telecommunications Operator Trainee (PO-TCO-01) / Telecommunications Operator (PO-TCO-02)

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Work environment

Telecommunications Operators provide a critical service within the RCMP that support both public and police officer safety through the provision of information and assistance. Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year. Telecommunications Operators perform a variety of duties which include the monitoring of police resources and systems with computer aided dispatch and monitoring systems. In addition, Telecommunications Operators respond to public requests for police assistance. In many instances, Telecommunications Operators are the first point of contact with people who call the RCMP.

Intent of the process

The intent of the process is to establish a pool of qualified candidates at the TCO-01 and TCO-02 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

*The training program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

(TCO-01 and TCO-02)
A secondary School Diploma or employer-approved alternative

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience communicating in Inuktitut

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

(TCO-02 only)
Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP).

Degree equivalency

(TCO-01 only)
Ability to apply logic
Ability to type/keyboard at 40 net w.p.m. with less than 5% error rate

(TCO-01 only)
Develops self
Flexibility
Problem Solving
Conscientiousness and reliability
Meeting client needs
Communication(oral & written)
Teamwork
Self-Control and composure

The following may be applied / assessed at a later date (may be needed for the job)

Be able to type/keyboard at 40 net w.p.m. with less than 5% error rate
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Meets and maintains the medical profile standards established for the position.
Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Conditions of employment

RCMP Reliability Security Clearance or RCMP Top Secret Clearance
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Meets and maintains the medical profile standards established for the position.
Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The intent of the process is to establish a pool of qualified candidates at the TCO-01 and TCO-02 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

*The training program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Persons with a priority entitlement may self-refer if interested in the TCO-01 and TCO-02 position and will be considered in priority to all other applicants.

Candidates must clearly demonstrate in their resume that they meet the education and experience requirements. Failure to provide sufficient information will result in the candidate being screened out.

Applicants with disabilities: Should you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.

Iqaluit/Rankin Inlet are classified as Isolated Posts. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance. For more information please refer to the following website: http://www.njc-cnm.gc.ca/directive/index.php?did=4&lang=eng

Job Application Methods:

The hiring organization will accept job applications in various formats.

Applicants are strongly encouraged to submit their application on-line to take advantage of the many benefits in using this electronic recruitment system. Some of these benefits are that:

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.

Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

Persons who are unable to apply on-line can: fax it to 204-983-4003; / mail it to RCMP 'D' Division Headquarters, Public Service Human Resources, 1091 Portage Avenue, Winnipeg, Manitoba R3C 3K2 or 'V' Division Headquarters, Box 1570, Iqaluit, NU X0A 0H0; / email it to ; / drop it off at RCMP 'D' Division Headquarters, Public Service Human Resources, 1091 Portage Avenue, Winnipeg, Manitoba or 'V' Division Headquarters, 960 Federal Road, Iqaluit, NU or any Detachment in Nunavut.

For appointment processes where the area of selection was limited to Aboriginal peoples or to members of designated employment equity groups that included Aboriginal peoples, the Aboriginal candidates proposed for appointment or appointed must complete and sign the Affirmation of Aboriginal Affiliation Form as a condition of appointment prior to or at the same time as the offer of appointment, even if they have already self-declared as an EE member when applying.

Achieving a representative workforce has been identified as an organizational need in the merit criteria, and may be applied in this appointment process. If this criterion is used, only those who have indicated that they are a member of the designated group specified in the merit criteria will be considered.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates from outside the federal public service may be required to pay for their own travel and relocation expenses.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Interviews may be conducted.

Reference checks may be conducted.

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Top down and /or random selection may be used during any stage of the selection process.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.