Program Assistant - CR-04 / Case Processing Agent - PM-01

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

PLEASE NOTE THAT THE WORKING SCHEDULE OF THE MAJORITY OF THE POSITIONS TO BE STAFFED ARE SHIFT WORK INCLUDING 4PM TO 12AM (MIDNIGHT) AND FROM 12AM (MIDNIGHT) TO 8AM. YOU MUST BE AVAILABLE, WILLING AND ABLE TO DO WORK SHIFTS ON A ROTATIONAL BASIS.

ONLY APPLICATIONS SUBMITTED ON-LINE WILL BE ACCEPTED.

When applying, please ONLY select the work location(s) that you would like to be considered for a job opportunity.

It is your responsibility, as a candidate, to provide answers in the online text boxes, which clearly demonstrates how you meet each of the screening criteria and that adheres to the stipulated format. Please note it is not sufficient to simply state that the qualification is "met" or to provide a listing of current or past responsibilities. You must provide concrete examples, which illustrate how you meet each qualification (Education, Experience; Essential and Asset, Behavioural Competencies and Personal suitabilities ).

Every response you provide must adhere to the stipulated format outlined below:

1. Provide a description outlining how each qualification is met.
2. Your description must include where and how you obtained the required experience.
3. Your description must also include when you obtained this required experience; described as the period(s) in which you performed the functions of the position(s) (Month-Year to Month-Year).

*** IMPORTANT: Your application must adhere to the stipulated format stated in the Job Opportunity Advertisement. Focus on Quality and Details and Written Communication Skills will be assessed throughout your application. FAILURE TO CLEARLY DEMONSTRATE HOW YOU MEET THESE SCREENING QUESTIONS AND COMPETENCIES WILL RESULT IN THE REJECTION OF YOUR APPLICATION. Resumes may be used as a secondary source to validate the education and/or experience.

The following competencies and personal suitability (Cooperation and Collaboration, Adaptability and Flexibility, Values and Ethics and Dependability) will be assessed within this job advertisement through questions pertaining to each of these competencies. If you fail to obtain the required pass mark to one or more of these competencies, you will be eliminated from this selection process. *** You must answer these questions by yourself; outside help is not permitted.

Intent of the process

As requested by organizational needs, candidates will be randomly selected from the inventory for assessment purposes. This process may be used to establish a pool of partially or fully qualified candidates which may be used by Citizenship and Immigration Canada to staff similar positions with various linguistic profiles (including: English essential, Bilingual Imperative BBB/BBB, Bilingual Imperative CBC/CBC, Bilingual Imperative CCC/CCC, Bilingual Imperative BBC/BBC, English or French essential), various security profiles (Reliability, Secret, Top Secret) and various tenures (such as Casual, Indeterminate, Specified Period, etc.)

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma or the employer-approved alternative.*

*The employer approved alternative is an acceptable combination of education and experience defined as follows:
-Education: successful completion of two years of secondary school; AND
-Experience: two years recent* experience working in a field relevant to the position (such as administrative functions that include, but not limited to, preparing correspondence, data entry, research, filing).

*Recent is defined as within the last five years.

Degree equivalency

Experience:
Experience providing administrative support

Behavioural Competencies:

*Cooperation and Collaboration
*Adaptability & Flexibility
Judgement / Analytical Thinking
Client Service Orientation
Decisiveness
*Focus on Quality and Details
*Written Communication Skills
*Values and Ethics
Effective Interactive Communication

Personal Suitability:

*Dependability

Competencies and personal suitabilities marked with an asterisk need to be met in order to qualify at the CR-04 level. All competencies need to be met in order to qualify at the PM-01 level.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual imperative BBB/BBB, CBC/CBC, BBC/BBC, BCB/BCB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

The following may be applied / assessed at a later date (may be needed for the job)

Education:

Certificate or degree from a recognized post-secondary institution

Degree equivalency

Experiences:

1. Experience using Microsoft Office (Word and Excel) in a work environment.
2. Experience applying the Immigration Refugee Protection Act (IRPA), Citizenship Act, or Canadian Passport Order for the assessment of applications.
3. Experience creating, verifying, updating information and/or processing using a software, such as the Global Case Management System (GCMS) and/or IRIS.
4. Experience in conducting searches such as searches in databases, procedures, legal documents or archives.
5. Experience working within a production based office environment with high volume as well as established production targets.
6. Experience in decision applying regulations, legislation, policies or procedures related to Immigration Refugees and Citizenship Canada (IRCC) programs or services.
7. Experience providing record management services, such as cross-referencing, retrieving, retention, or archiving.
8. Experience working at the Immigration Refugees and Citizenship Canada (IRCC) Operations Support Center (OSC) in Ottawa or Gatineau.
9. Experience working at the Immigration Refugees and Citizenship Canada (IRCC) Case Processing Center in Ottawa (CPCO)
10. Experience working in an office environment within a Federal Government organization

OPERATIONAL REQUIREMENTS

Availability, willingness and ability to work shifts as required.

Availability, willingness and ability to work in a 24/7 environment.

Availability, willingness and ability to work on a rotational schedule from a variable schedule, between 12AM and 12PM Monday to Friday, Sunday to Thursday and/or Tuesday to Saturday.
Availability, willingness and ability to travel as required.

Conditions of employment

Reliability Status security clearance - Reliability Status security clearance

Availability, willingness and ability to work overtime as required including weekends.

Availability, willingness and ability to work shifts as required.

Availability, willingness and ability to work in a 24/7 environment.

Availability, willingness and ability to work a variable schedule, between 12AM and 12PM from Monday to Friday, Sunday to Thursday and/or Tuesday to Saturday.

Other information

An assessment based on work performance may be administered.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please ensure that your Personal Record Identifier (PRI) is included in your application if you are already an employee of the Public Service.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates must provide proof of education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/indexe.stm

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Failure to do so might exclude you from the selection process. We strongly encourage candidates to check their email on a regular basis.

IF YOU FAIL TO KEEP AN APPOINTMENT WITHOUT REASONABLE CAUSE YOUR APPLICATION MAY NO LONGER BE CONSIDERED IN THIS ADVERTISSEMENT PROCESS.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.