We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
✔️We also offer:
•Northern Allowances (rates and conditions subject to change and vary depending on number of dependants):
▻ Isolated Post Allowances: Approximately $14,506 per year to $24,177 per year
▻ Vacation Travel Assistance: Approximately $1,900 per year for each eligible member of the household
•Housing: Federal government housing may be available
•Relocation Assistance: Applicants may be eligible for relocation assistance and may wish to review the Relocation Directive: https://www.njc-cnm.gc.ca/directive/d6/en
•Training, Development & Education Opportunities: Multi-year career development plans which include opportunities for education assistance funding and training opportunities
•Pension & Benefits: Advantageous pension regime and health benefits. For more information, see: https://www.canada.ca/en/treasury-board-secretariat/topics/pension-plan.html
The Visitor Services Team Leader will be responsible for the supervision of the Visitor Services Attendant. They also plan, implement and coordinate visitor services operations. These operations include the Pine Lake Campground and group camp, as well as the visitor center operations, Parks Canada shop and equipment rentals.
This is a place of opportunity – to learn new things, to try things you’ve maybe never done before, and to build connections and experience the land alongside local Dene, Cree and Metis peoples.
You’ll be working for Wood Buffalo National Park, which is the largest national park in Canada, the world’s largest dark-sky preserve, and a UNESCO World Heritage Site.
The park is a cultural landscape for Cree, Dene, and Métis peoples of the region. The park works with eleven Indigenous communities, who continue to use the land for activities like hunting, trapping, fishing, and medicinal plant and berry picking.
The park attracts local, national, and international visitors who wish to experience and learn about the unique cultures, landscapes, and wildlife of the boreal region. Canada’s north is known for its friendly and welcoming residents, and the Wood Buffalo region is no exception.
You’ll be based in Fort Smith, Northwest Territories, and will work primarily in an office environment but can expect some travel into the park and to Fort Chipewyan, AB, as and when needed.
Fort Smith is in Treaty 8 territory and the traditional territory of the Indigenous peoples of Salt River First Nation, Smith's Landing First Nation, and the Northwest Territory Métis Nation.
Here you’re sure to enjoy the camaraderie that comes from working closely with colleagues. There are significant opportunities for collaboration between functions and lots of things to learn from co-workers whose work differs greatly from yours. There are many chances and possibilities for career growth within Parks Canada, and that will extend to you in this role.
You’ll do work that matters and have tangible examples of the differences you and your team are making. The work will be interesting and, at times, hectic… but truly never a dull moment.
Parks Canada is a federal government agency responsible for protecting and presenting the outstanding natural and cultural resources found throughout Canada. We do this through a system of national parks, national marine conservation areas, and national historic sites across Canada.
The intent of this process is to staff a full-time term position. (7.5 months) from March 13, 2025 to October 27, 2025.
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in the same or other parts of the country.
Positions to be filled: 1
Your résumé.
Contact information for 3 references.
🎓EDUCATION
An acceptable and relevant combination of education, training, experience or traditional knowledge relevant to the position or graduation from post-secondary studies.
🦬EXPERIENCE
● Experience in providing input for planning, implementation or delivery of visitor services;
● Experience in assessing the effectiveness of services provided and recommending improvements;
● Experience in supervising staff, volunteers and/or students;
● Experience in working with stakeholders and partners (i.e. committees, cooperating associations, teachers, school board, communities and Indigenous groups).
English essential
Information on language requirements
🗺️KNOWLEDGE
● Knowledge of customer service best practices and anticipated needs and how to evaluate services;
● Knowledge of human resources management processes and general administrative procedures.
🧭ABILITIES
● Client Focus - providing service excellence to internal and/or external clients;
● Initiative - dealing with situations and issues proactively and persistently, seizing opportunities that arise;
● Interactive Communication - listening to others and communicating articulately, fostering open communication;
● Problem Solving - identifying problems and the solutions to them;
● Team Leadership - assuming a leadership role in helping others achieve excellent results.
🏕️PERSONAL SUITABILITY
● Makes things happen;
● Exercises sound judgment;
● Personally connects with other;
● Takes responsibility;
● Communicates effectively.
💰ASSET EXPERIENCE
● Experience in collecting, controlling and handling cash.
🦺OPERATIONAL REQUIREMENTS
The position requires the incumbent to:
● Be exposed to variable weather conditions when moving between facilities and working outdoors;
● Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements;
● Supervise staff directly;
● Work shift work, and/or evenings and/or weekends and/or statutory holidays and/or provincial/territorial holidays.
● Obtain and maintain Reliability Status security clearance;
● Required to wear Parks Canada Agency uniform and personal protective equipment/clothing as needed;
● Possession of a valid class 5 driver’s license.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
HOW TO APPLY
You must apply online.
1. ONLINE SCREENING QUESTIONS
All candidates must clearly demonstrate in the online screening questions how they meet the education and experience factors listed in both the essential and asset qualifications listed.
Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Provide concrete examples of WHEN, WHERE & HOW.
Failure to clearly demonstrate how you meet the Education and Experience factors may result in the rejection of your application.
Normally, applicants will not be solicited for incomplete or possible missing information.
Candidates will be asked to provide proof of their education credentials at a later date.
2. RESUMES
Resumes will be used as a secondary source to validate the experience described in the screening questions and/ or email - as appropriate.
3. REFERENCES
Three (3) references are required, including one from a recent* supervisor.
Recent* is defined as within the past two years.
4. CURRENT POSITION (FOR Government of Canada Employees) (if applicable)
Please identify clearly your substantive group and level and your employment status on your resume and/or application and/or email.
ASSESSMENT
∙ An interview will be administered
∙ A written assessment may be administered
∙ Reference checks will be sought
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
ADDITIONAL INFORMATION
PLEASE NOTE: Our intention is to communicate with candidates via e-mail for competition purposes.
Please provide a valid e-mail address. It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.
The essential qualifications that are listed in the poster are mandatory. A pass mark will be established for each.
Successful candidate(s) must meet and maintain the conditions of Employment throughout their employment.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Wanda Burdett, Human Resources Manager, if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
We thank all those who apply. Only those selected for further consideration will be contacted.