We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
📌Northern Allowances (rates and conditions subject to change and vary depending on number of dependents):
▻ Isolated Post Allowances: Approximately $11,689 per year to $19,486 per year (Yellowknife, NT); 23,462 per year to 39,104 per year (Łutsel K’e, NT);
▻ Vacation Travel Assistance: approximately $1 419 per year for each eligible member of the household (Yellowknife, NT); approximately $1,993 to $2,171 twice per year for each eligible member of the household (Łutsel K’e, NT);
📢 We also offer:
▻ Housing: Federal government housing may be available;
▻ Relocation assistance: Applicants may be eligible for relocation assistance and may wish to review the Relocation Directive: https://www.njc-cnm.gc.ca/directive/d6/en;
▻ Training, development & education opportunities: Multi-year career development plans which include opportunities for education assistance funding and training opportunities;
▻ Pension & benefits: Advantageous pension regime and health benefits. For more information, see: https://www.canada.ca/en/treasury-board-secretariat/topics/pension-plan.html;
▻ Flexible work arrangements: Relative to operational requirements, flexible hours, compressed work weeks, and hybrid working arrangements may be possible.
We are looking for a dynamic Visitor Experience Team Leader to plan, implement, and manage a variety of engaging programs and products for Thaıdene Nëné National Park Reserve. In this role, you will foster visitor learning and appreciation of the living connection between the land, water, plants, animals, and people in Thaıdene Nëné, where Indigenous ways of life are practiced, nurtured, and passed on to future generations.
📢Key Responsibilities:
• Operational Leadership: Set goals, performance standards, and work plans for programs like visitor registration, licensing, permits, and orientation. Monitor and assess program effectiveness, solve problems, and suggest improvements for better delivery.
• Program Development and Delivery: Use surveys to analyze visitor needs and interests, then create and deliver programs, presentations, and products to enhance the visitor experience.
• Collaboration and Consultation: Collaborate with colleagues and partners, and participate in community and stakeholder engagement to improve service delivery (e.g., visitor orientation) and public safety. Suggest program changes and support sustainable tourism initiatives.
• Multi-functional Team Contribution: Participate in cross-functional teams to improve services and align with overall management goals. Help with program and policy development.
• Safety and Prevention Leadership: Collaborate with colleagues to ensure the safety of staff and visitors, this may include the development of messaging for visitors.
• Team Management: Provide leadership, schedule work, manage performance, and ensure compliance with health and safety standards. You may supervise a staff member, trainee, or volunteers.
✅What We’re Looking For:
You approach your work with an open heart and mind, looking for creative solutions and opportunities to build connections. Given the diversity of issues you address during any given workday you are flexible, adaptable, and able to change course.
Clear, respectful communication is fundamental to your success, as is a commitment to achieving results. You listen, seek to understand, recognize when you do not know something, and reach out, in a timely fashion, to ask the right people the right questions.
With more than 14,000 square kilometres of subarctic boreal forest, tundra and freshwater to experience in the national park reserve and a mandate to support cultural continuity for local Indigenous communities, this work is no small task. The position requires someone who is an innovator and self-starter, with experience developing and implementing projects or programs, and the ability to work collaboratively with others.
Thaıdene Nëné National Park Reserve is a culturally rich area and includes hunting, fishing, gathering and spiritual areas used by Indigenous peoples. For the Łutsël K'é Dene First Nation, Thaıdene Nëné is the heart of their homeland. Thaıdene Nëné means ‘Land of the Ancestors’ in Dene Yati. The Northwest Territory Métis Nation, Deninu K’ue First Nation and Yellowknives Dene First Nation also have traditional and cultural ties to the area. Parks Canada works with these four Indigenous partners to manage Thaıdene Nëné National Park Reserve.
Parks Canada’s operations for Thaıdene Nëné National Park Reserve are based in the community of Łutsël K’é, a small community of about 300 people. Łutsël K’é has an airport, K-12 school, store, community hall and arena. The community is a 45-minute flight from Yellowknife. Scheduled flights go between Łutsël K'é and Yellowknife at least once per day, every day of the week.
This scenic, Denesǫłine community is accessible only by air, boat or snowmobile. Łutsël K’é is approximately a 15-minute boat ride to the park boundary. The Łutsël K’é Denesǫłine maintain a rich, land-based culture tied to Thaıdene Nëné. There are local guides and outfitters that are happy to showcase the wonders of Thaıdene Nëné and their Indigenous way of life to visitors.
Thaıdene Nëné National Park Reserve is a fly-in / boat-in park reserve. Staff must be comfortable flying in small aircraft (float planes and helicopters) and experience operating motorized boats is a huge asset. There are limited facilities in the park reserve, so field work will involve overnight camping in remote locations.
In Łutsël K’é, Parks Canada staff share a small temporary office with Łutsël K'é Dene First Nation. There are long-term plans for the development of an administration building and visitor centre. There is also a small, temporary satellite office in Yellowknife. This position may be located in Yellowknife until housing and office space are available in Łutsël K’é.
The intent of this process is to staff a full-time term position 2 to 5 years.
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.
Due to the operational nature of this position, remote work options are not available.
Positions to be filled: 1
Your résumé.
Contact information for 3 references.
🎓EDUCATION
A minimum of 2 years post-secondary education OR an equivalent combination of education, training or experience relevant to the position.
📈EXPERIENCE
• Experience in program or project management, including planning, developing, implementing and monitoring;
• Experience writing and editing communication material, such as web content, visitor guides, brochures, or non-personal media text;
• Experience working collaboratively with team members to achieve project goals;
• Experience managing and working within a budget in a professional setting;
• Experience delivering training or making presentations to diverse audiences.
English essential
Information on language requirements
🛶KNOWLEDGE
• Knowledge of tourism trends, opportunities, and challenges in the Northwest Territories;
• Knowledge of Thaıdene Nëné National Park Reserve.
✨ABILITIES
• Ability to identify problems and find effective solutions;
• Able to analyze visitor feedback and develop tailored programs and products;
• Ability to communicate effectively, both orally and in writing;
• Ability to manage, mentor and develop staff;
• Ability to manage resources and coordinate work for multi-functional teams.
👍PERSONAL SUITABILITY
• Connects with others;
• Makes things happen;
• Exercises sound judgement.
🚤ASSET EXPERIENCE
Preference may be given to candidates who also have:
• Experience working with Indigenous governments, communities, or organizations;
• Experience working with Łustël K’é Dene First Nation, Northwest Territory Métis Nation, Deninu K’ue First Nation, Yellowknives Dene First Nation communities or organizations;
• Experience supervising staff;
• Experience delegating tasks to team members;
• Experience working in visitor experience for a protected area;
• Experience with remote fieldwork and backcountry travel;
• Experience working in the north;
• Experience operating motorized boats. In your application, please indicate if you have your Small Vessel Operator Proficiency certification;
• Experience with wilderness first aid. In your application, please indicate if you have Wilderness First Aid certification, the length of hours of the course and expiry date;
• Experience with firearms. In your application, please indicate if you have your Possession and Acquisition Licence (PAL).
🛶ASSET KNOWLEDGE
Preference may be given to candidates who also have:
• Knowledge of the Great Slave Lake region and its communities;
• Knowledge of one or more of the following:
a. Łutsël K’é Denesǫłine culture and familiarity with Denesǫłine Yati;
b. Indigenous Métis culture, language and way of life;
c. Deninu K’ue Dëne Dédliné culture and familiarity with Dëne Dédliné Yati;
d. Yellowknives Dene and Tetsǫ́t’ıné culture and familiarity with Tetsǫ́t’ıné Yati.
🦺OPERATIONAL REQUIREMENTS:
• Willingness to wear a Parks Canada uniform;
• Willingness to work shift and stand-by work, irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
• Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation;
• Willingness to obtain Wilderness First Aid and CPR certificate;
• Willingness to obtain Small Vessel Operator Proficiency certification;
• Willingness to obtain Possession and Acquisition Licence (PAL).
• Obtain and maintain a Reliability level security clearance;
• Valid Class 5 Driver’s licence;
• Required to undergo and pass pre-placement and periodic medical checks (a pre-employment medical examination of an individual and his/her dependents is required).
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
HOW TO APPLY
You must apply online.
1. ONLINE SCREENING QUESTIONS
All candidates must clearly demonstrate in the online screening questions how they meet the education and experience factors listed in both the essential and asset qualifications listed.
Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Provide concrete examples of WHEN, WHERE & HOW.
Failure to clearly demonstrate how you meet the Education and Experience factors may result in the rejection of your application.
Normally, applicants will not be solicited for incomplete or possible missing information.
Candidates will be asked to provide proof of their education credentials at a later date.
2. RESUMES
Resumes will be used as a secondary source to validate the experience described in the screening questions and/ or email - as appropriate.
3. REFERENCES
Three (3) references are required, including one from a recent* supervisor.
Recent* is defined as within the past two years.
4. CURRENT POSITION (FOR Government of Canada Employees) (if applicable)
Please identify clearly your substantive group and level and your employment status on your resume and/or application and/or email.
ASSESSMENT
∙ An interview will be administered
∙ A written assessment may be administered
∙ Reference checks will be sought
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
ADDITIONAL INFORMATION
PLEASE NOTE: Our intention is to communicate with candidates via e-mail for competition purposes.
Please provide a valid e-mail address. It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.
The essential qualifications that are listed in the poster are mandatory. A pass mark will be established for each.
Successful candidate(s) must meet and maintain the conditions of Employment throughout their employment.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Wanda Burdett, Human Resources Manager, if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
We thank all those who apply. Only those selected for further consideration will be contacted.