We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the individual noted at the bottom of this advertisement.
NOTE: Applications are to be received online by clicking on the button below. Please do not send your resume or application to the Contact noted unless you are a person with a disability who is unable to apply online. The Contact can assist with general questions.
Please do not email the Contact asking for an update. You will be contacted if your resume will be considered further.
When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.
Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.
Cracking the Code We invite you to watch this short video (2.5 minutes) to learn more about how to submit your job application online: https://www.youtube.com/watch?app=desktop&v=0GW7P3g9hhI
Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.
Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/
The Border Integrity Operations Centre (BIOC) is a one-of-a-kind environment that is unique in the RCMP. BIOC Operators are experienced dispatchers that provide specialized real-time dispatch support to Federal members in the field such as the Border Enforcement Team, Protective Services Section, Shiprider and Federal Investigative teams.
BIOC operators monitor an extensive surveillance network on the border that includes maritime radar and surveillance cameras. BIOC operators train to use these technologies and gain further experience on the job. BIOC operators require a high level of multi tasking while monitoring multiple computer screens and information sources during events that can be highly stressful.
BIOC Operators are often required to work independently or in small teams and must be comfortable working with limited supervision. A high degree of confidence and experience in a dispatch center is imperative.
Anticipatory.
A qualified group of candidates may be identified and may be used to staff future permanent or temporary vacancies (including terms, actings, casuals, assignments and secondments) in similar-level positions (at full or part-time hours, including shift-work). Once established, the qualified pool will be valid for a period of one year and may be extended.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Positions to be filled: Number to be determined
Your résumé.
Education:
Successful completion of secondary school education according to provincial/territorial standards or an acceptable combination of education, training and/or experience.
Occupational Training:
Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP).
OR
Successful completion of a Canadian Police Call-Taking and Dispatching Training Program in Canada
Note: Applicants from other police agencies (not police officers) who have experience call-taking and dispatching and who have completed a training program, will be required to pass the RCMP core training exams within the first 300 hours, to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives.
Experience:
1. Significant experience as a Tactical Support Operator or a Police Dispatcher providing dispatch service and responding to requests for information from police patrols.
2. Experience operating multi-channel radio systems
3. Experience with operational systems including Computer-Aided Dispatch (CAD) and RMS to generate and maintain files on PRIME
4. Experience with using Standard Operating Procedures within an Operational Communication Centre (OCC)
5. Experience using databases such as CPIC, PRIME, RMS, PIP, NCIC and CAD.
**Significant is defined as the depth and breadth of experience normally associated with full-time performance of duties over a period of at least three (3) years.
English essential
Information on language requirements
Abilities:
1. Communicate effectively orally
2. Communicate effectively in writing
3. Ability to effectively prioritize events and determine appropriate response
4. Ability to handle multiple tasks simultaneously
5. Ability to work alone with limited supervision
Personal Suitability:
1. Effective interpersonal relationships
2. Teamwork
3. Flexibility
4. Problem Solving
5. Concern for Safety
6. Conscientiousness and Reliability
Experience:
1. Experience using any of the following specialized software: E2MV, Track 24, Marine Radar, EGIS Mapping System, LCART, audio/video recording devices
2. Experience working with other Federal units and International Partners.
3. Experience assisting in the co-ordination of or dispatching for VIP visits
4. Experience with video surveillance monitoring/operation and determining appropriate response
Operational Requirements:
1. Work overtime to meet unpredictable and sometimes urgent operational requirements
2. Willingness and ability to work flexible hours on short notice to meet operational needs.
Condition of employment:
1. Enhanced Reliability Status with ability to obtain a Top Secret Security Clearance
2. Maintain a valid passport
3. Be legally permitted to travel to the United States of America
4. Willingness and ability to travel both domestically and internationally (e.g. for the purposes of supporting operations, attending mandatory training, or testifying in a court of law).
5. Work shift work (24 hours a day, 7 days a week and 365 days a year).
6. Exposure to emotionally charged clients and incidents, which may be traumatic, violent and disturbing and ability to view graphic material or imagery
7. Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods.
8. Willingness and ability to testify in court
9. Possession of a valid BC Driver’s license
10. Meet and maintain the medical profile standards established for the position
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Receipt of applications will not be sent. Candidates will be considered for positions as they become available, and will be advised of any further evaluation.
Applicants are encouraged to apply ONLY if they are willing and able to work in Surrey, BC. All positions are located at 14200 Green Timbers Way, Surrey, BC.
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.
To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.
Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.
Once established, the qualified pool will be valid for a period of 12 months and may be extended.
Please note that within the context of this selection process, travel costs/expenses will not be reimbursed. Consequently, candidates will be responsible for travel costs.
Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.
Top-down selection may apply.
If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.
This process and the resulting pool will only be used to staff positions in the RCMP.
Incorrect or fraudulent information provided by a candidate during the application or assessment process will result in elimination from the process.
Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.
Those selected for assessment should be prepared to provide the names and contact information of recent references (recent is defined as within the last 2 years):
References must be available, have an in-depth knowledge of your work/projects, and must be able to answer specific questions pertaining to your experience, achievements and strengths.
References that are not reachable and/or not available are lowering the candidates’ chances to be found fully qualified and be considered for appointment. When providing names of references, it is the candidate’s responsibility to ensure they are available to respond in a timely manner.
All communication relating to this process, including e-mail correspondence and telephone conversations may be used in the assessment of qualifications of the candidate.
PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.
Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.