We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
In addition to the salary noted above, persons appointed to positions in Yellowknife are entitled to isolated post allowances, vacation travel assistance, and other benefits. Relocation assistance may also be provided. For more information, please see:
• National Joint Council Isolated Posts and Government Housing Directive (https://www.njc-cnm.gc.ca/directive/d4/en)
• Pay, pension and benefits (https://www.canada.ca/en/government/publicservice/pay.html)
• Addendum - Initial Appointees Relocation Program (https://www.canada.ca/en/treasury-board-secretariat/services/travel-relocation/addendum-initial-appointees-relocation-program.html)
Please note completion of the screening and text questions is required. As the responses to each will be used to determine whether associated requirements are met, failure to complete them fully may result in elimination from consideration.
Please note those selected for further consideration will be required to attend a career presentation. Only those who attend the career presentation will be able to register for the CritiCall test. For residents outside of Yellowknife, the career presentation can be done virtually. Candidates who are successful in the test will be required to participate in an interview.
Please note that if you have completed a PO-TCO-01 interview within the past 6 months, the results will remain valid until 6 months has lapsed, and those results would be applied to this staffing process.
You don't have to wear a uniform to make a difference!
Telecommunications operators are the first person a caller speaks to when calling 9-1-1 or requesting police assistance. Operators have to keep callers calm during emergencies to gather as much information as possible and help ensure both public and officer safety. Their role is critical to the delivery of RCMP police services.
If you're ready for a meaningful career where you can make a real difference in the lives of others, and contribute to keeping Canadians safe — this is the career for you!
What the work involves
• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
• The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).
The intent of the process is to establish a pool of candidates for the Telecommunications Operator Training Program. Positions may be staffed as terms, actings or assignments.
Candidates who are qualified and selected for the Telecommunications Operator Training Program will be appointed to a determinate position. The Telecommunications Operator Training Program is comprised of in-class training, followed by field coaching.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Positions to be filled: Number to be determined
Your résumé.
EDUCATION
A secondary school diploma, or employer-approved alternatives (see Note)
Note: The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable* combination of education, training and/or experience.
*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.
EXPERIENCE
• Experience in call-taking or dispatching in a police agency
• Experience providing advice or services to the public
• Experience working in an environment that requires multitasking
OPERATIONAL REQUIREMENTS
• Willingness and ability to travel (e.g., for the purposes of attending mandatory training, or testifying in a court of law), and testify in a court of law
• Willingness and ability to work shift work (24 hours a day, 7 days a week and 365 days a year)
• Willingness and ability to work on short notice, and overtime, to meet operational needs
• Willingness and ability to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Willingness and ability to work in a confined or restrictive workspace, wear a headset, and be exposed to multiple computer screens and noise disturbances for extended periods of time
• Willingness and ability to undergo a medical evaluation in order to meet and maintain the medical profile standards established for the position
• Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching
• Willingness and ability to work in (and relocate to, as applicable) Yellowknife, NT
English essential
Information on language requirements
COMPETENCIES
• Communication
• Composure
• Conscientiousness
• Develops self
• Flexibility
• Meeting client needs
• Problem solving
• Teamwork
ABILITY TO
• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read maps
• Type 40 words per minute with less than 5% error rate*
*Please note over half of all applicants do not pass the CritiCall test due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.
The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/
• Security clearance (Enhanced reliability status)
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
A test, an interview, and reference checks will be conducted as part of the selection process.
The CritiCall test assesses the following:
Decision making, keyboarding (minimum 40 words per minute), data entry (multi-tasking), data entry (multi-tasking with audio), memory recall (audio), call summarization (multi-tasking), map reading, reading comprehension, spelling.
Candidates who have successfully passed the CritiCall test will have their results applied to current and future Telecommunications Operator Trainee processes in the Northwest Territories to which they have applied or will apply if the CritiCall test was completed within the last 365 days.
As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.
All written and verbal communication will be used to evaluate candidate qualifications.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.