We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
To be considered for this position, you must have completed a 9-1-1 Police Dispatcher training program recognized by the RCMP or have experience call-taking and/or dispatching and completed a training program with another police agency. If you are not an experienced police dispatcher, please consider applying for positions titled 9-1-1 Police Dispatcher Trainee (PO-TCO-01).
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In the event you are appointed in Whitehorse, Yukon, you will enter into a written agreement identifying geographic provisions for deployment following completion of your posting.
Please note that this posting will be for a period of 2 years (minimum).
Whitehorse is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance.
Important financial information:
• Isolated Post Allowances (Northern Allowance) for Whitehorse ranges from approximately $9,636 to $13,489.
• Vacation Travel Assistance is provided once a year for Whitehorse of approximately $808 for each eligible member of the household.
9-1-1 Police Dispatchers receive and process emergency and non-emergency calls from the public, Fire Departments, Ambulance Service and other first responder agencies such as Search and Rescue. Their role is to quickly prioritize, and accurately process calls to ensure police and public safety, resulting in safer communities.
A 9-1-1 Police Dispatcher has two primary roles:
• Call Taking: Answering calls from the public
• Dispatching: Directing police officers to respond to a specific location or event
As the “first” of the first responders, 9-1-1 Police Dispatchers serve as a critical link between citizens and the emergency help they require. They are the lifeline between people in critical and sometimes dangerous situations and the help they need
Whitehorse is the largest city in the Yukon. Over two-thirds of the Yukon's residents live in Whitehorse, which has a year-round population of about 36,000. Residents enjoy unparalleled access to the surrounding wilderness and outdoor adventure of Canada's Yukon Territory Whitehorse is the capital city of Yukon Territory. Known as the “Wilderness City”, Whitehorse has the great outdoors at its doorstep. More than 700 kilometres of marked trails run along the river and out to picture-perfect lakes. Whether you’re a hiker or biker, you’ll enjoy the trip and find breathtaking mountaintop views awaiting you.
The purpose of this poster is to create and maintain a continuous-intake inventory of résumés for PO-TCO-02/LES-TO-02 opportunities at the RCMP, for positions in Whitehorse, Yukon. As and when needs arise, it may be considered as a recruitment option for assignment or deployment.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.
Should a PS be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.canada.ca/government-jobs.
Positions to be filled: Number to be determined
Your résumé.
A secondary school diploma, or employer-approved alternatives (See NOTE)
NOTE: The employer approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable* combination of education, training and/or experience
*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer
OCCUPATIONAL TRAINING:
Successful completion of an Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or
Successful challenge of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy**
**The term “successful challenge” means applicants from other police agencies (not police officers) who have experience call-taking and/or dispatching and who have completed a training program, can take the exam without attending the in-class training in order to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives. Applicants who successfully challenge will be required to successfully complete the Field Coaching program.
•Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
•Work on short notice and overtime to meet operational needs
English essential
Information on language requirements
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Concern for Safety
• Teamwork
• Security clearance – Enhanced reliability status
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.