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To submit an application on-line, please select the button "Apply Online" below.
For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?app=desktop&v=duBHmZQKBvY
For this selection process, we will also accept applications via email at . Applications must state how you meet each of the Essential Education and Experience Qualifications listed below or you can request the screening questions be sent to you by email for you to complete.
Parks Canada Agency considers applications from all individuals who have legal status to work in Canada and does not give preference to Canadian citizens. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Resumes will be used ONLY as a secondary source to validate the education and experience described in the screening questions.
Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.
• You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
• If you do not fully complete the screening questions as instructed, you may be screened out.
• Written communication may be assessed through your pre-screening questionnaire responses, cover letter and your resume.
Our intention is to communicate with candidates via email. Candidates must include in their application a valid email address and ensure this address is functional at all times and accepts messages from unknown users. It is the candidate's responsibility to ensure that any changes to their personal information be provided to the email address indicated on this job advertisement.
Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
As the Visitor Experience Team Lead, your role is to supervise a small operational team and ensure they are working effectively and efficiently within a collaborative environment. You will lead the delivery of the visitor experience at the site, ensuring that visitors feel welcome and are supported in their learning journey as they explore the themes, stories and voices that bring Province House’s history to life.
You will work closely with partners and stakeholders in the operations and delivery of the visitor experience of the site, as well as with a multi-functional Parks Canada team based offsite.
Province House is currently closed for a long-term conservation project and is planned to reopen in 2025. The Visitor Experience Team Lead will take an important and lead role in the re-opening of the site, as we prepare the site for visitors.
These tasks and responsibilities will include working with Parks Canada colleagues, partners and stakeholders to implement the visitor experience program, planning and delivering training, recruitment and onboarding, preparing interpretive and educational materials, and establishing and maintaining operational activities and initiatives.
Parks Canada is a unique agency of the federal public service of Canada. By joining the Parks Canada family, you will have a real impact on Canada’s national historic sites, national parks and national marine conservation areas. We are committed to ensuring that all Canadians have opportunities to learn about the full scope of our shared history, including the difficult periods that are part of our past. National historic sites administered by Parks Canada are striving to provide visitors with comprehensive and balanced presentations of Canada’s history that incorporate multiple voices and perspectives.
Province House National Historic Site is located in the heart of downtown Charlottetown, Prince Edward Island (Epekwitk), on the unceded territory of the Mi’kmaq. Province House is seat of Provincial Government, as the home of PEI’s Legislative Assembly. It is nationally commemorated as the venue for the Charlottetown Conference of 1864, which led to Canadian Confederation, and as a fine example of neoclassical architecture. The building is owned by the Province of Prince Edward Island and operated as a national historic site by Parks Canada. Staff at the site work in a collaborative environment with the staff of the Legislative Assembly and the Province of PEI, who occupy part of the building.
At Province House National Historic Site, you will have the opportunity to make a significant impact on how history is presented and interpreted for thousands of visitors. You will lead a dedicated team tasked with helping visitors create meaningful connections between the past and the present, ensuring that multiple perspectives of the stories of Province House are shared with respect and integrity. If you are passionate about history, education, and cultural engagement, we encourage you to apply for this rewarding position.
The results from this competition will be used to fill one indeterminate (permanent) position at Province House National Historic Site beginning in fall 2024.
This process may be used to create a list of qualified candidates to staff similar positions with various tenures in the same or other parts of the country.
Positions to be filled: 1
Your résumé.
Contact information for 3 references.
Education
A secondary school diploma or employer-approved alternatives, or an acceptable combination of education, training and/or experience.
Experience
• Experience in the development of visitor experience programs (such as visitor services, heritage interpretation programs and/or product development.);
• Experience in supervising staff and providing team leadership (including tasks such as hiring, training, scheduling, work planning, occupational health & safety, providing feedback and performance management);
• Experience in participating in diverse teams and in working in cross-cultural collaborative contexts.
Additional Experience
Experience working in operations or interpretation at a cultural heritage site or museum.
Bilingual - Imperative (BBB/BBB)
Parks Canada, as required by the Official Languages Act, provides services to visitors in English and French. The Visitor Experience Team Lead position must obtain intermediate level (BBB) evaluation results in reading, writing and speaking in their second language (English or French) prior to hiring.
Information on language requirements
Knowledge
• Knowledge of scheduling, performance feedback, recruitment and training in a workplace setting.
Abilities
• Ability to listen to others and communicate articulately;
• Ability to supervise staff and manage resources (such as time, financial, human, physical and information) to achieve planned goals;
• Ability to analyze and synthesize information to understand issues, identify options, and support sound decision-making;
• Ability to maintain effective working relationships with a variety of colleagues within the organization and with external organizations;
• Ability to assume a leadership role in helping others achieve excellent results.
Personal Suitability
• Promotes teamwork by contributing to a healthy, positive, and productive workplace that allows people to do their best every day;
• Takes responsibility by standing by decisions and following through on commitments;
• Demonstrates integrity by building trust, treating people fairly and exemplifying ethical conduct;
• Exemplifies sound decision-making and problem-solving;
• Genuinely connects with people to build and maintain internal and external relationships.
Operational Requirements:
• Willingness to wear a Parks Canada uniform when required;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.
• Reliability security clearance status
• Valid First Aid & CPR certification
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.
Only screened in candidates will be contacted for further assessment.
• Written test(s) may be administered.
• Interviews will be conducted.
• Reference checks will be sought.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Kim Frost, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
We thank all those who apply. Only those selected for further consideration will be contacted.