We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.
HOW TO APPLY:
You will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (all Essential Experiences).
When answering the screening questions, it is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples of tasks you have accomplished with significant details to explain the WHAT, WHEN, WHERE and HOW you acquired each qualification.
For each experience criteria, please provide the following information:
1- Name of the department or organization where the experience was acquired;
2- Title of the position occupied, group and level and the period(s) in which you performed the functions (M-Y to M-Y);
3- Specific details of tasks or projects demonstrating how the experience was acquired (Situation/Challenge, Tasks, Action and Result).
Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.
Cracking the Code on how to apply to the Public Service...Watch this before you apply!
www.youtube.com/watch?v=0GW7P3g9hhI
Our team will be working under a hybrid work schedule consisting of a prescribed number of days per week in person, in Miramichi, New Brunswick. Candidates should also be ready to be available for in-person training, in Miramichi, which will be five days per week, during the training and post-training quality monitoring period.
https://www.canada.ca/en/government/publicservice/modernizing/hybrid-work/common-hybrid-work-model.html
The immediate need is to staff seven positions on an indeterminate basis, with a linguistic profile of Bilingual Imperative (BBC/BBC) and a Enhanced Reliability Status security clearance.
A pool of candidates will be established and used to staff similar positions within the Canadian Firearms Program on an indeterminate or specified period (including term, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearances.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Positions to be filled: 7
Your résumé.
A response to a text question addressing the following:
Contact information for 2 references.
Secondary school diploma or employer approved alternatives.
EXP1: Experience providing client services to the public by obtaining and providing information requiring explanation.
EXP2: Experience in using technology to provide services to the public (e.g. data management software, communications software for communicating with stakeholders, project management software for planning, monitoring or scheduling).
Experience working in a Call Centre
Experience working in the Canadian Firearms Program
Bilingual - Imperative (BBC/BBC)
Second Language Evaluations (SLEs) under the Public Service Commission (PSC) will be conducted to assess the candidates second language.
Information on language requirements
A1: Ability to communicate effectively in writing
A2: Ability to communicate effectively orally
PS1: Client Service Orientation (assessed through initial online application- see note under "Information you must provide")
PS2: Dependability
PS3: Adaptability
Willingness to work overtime as required
Enhanced Reliability Status security clearance - All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.
Candidates must be willing to work shift work days and evenings (work week is 37.5 hours; core hours are from 8:30 a.m. to 9:00 p.m., five days a week, subject to change)
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Assessment will be conducted using a variety of tools which may include a written exam, an interview and/or reference checks.
The ability to communicate effectively in writing will be assessed through the screening questions.
Candidates must meet the essential qualifications to be appointed to a position.
Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.
Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: https://www.cicic.ca.
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.
Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.