We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
All candidate work and responses must be done independently, without assistance from any other individual, without consultation on the Web, and without the use of artificial intelligence (AI) tools.
The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQIA+ community.
ESDC/Service Canada touches every Canadian at some point in their lives through our diverse programs and services offered at hundreds of locations across the country. Working for our team is an incredible opportunity to learn, find your career path and help Canadians every day. We were voted one of Canada’s Top 100 Employers for the last five years!
This position requires onsite work because the work cannot be performed efficiently or effectively offsite.
The Office Environment:
Training
We provide extensive training and development to allow you to acquire comprehensive and up-to-date knowledge of Service Canada's programs and services. Training is provided either in person or virtually with subject matter experts or online, self-directed.
The Benefits
We offer a flexible work arrangement along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development.
Duties include but are not limited to:
This is a high-volume client service environment providing clerical support in office and warehouse environments. You will receive, classify, and sort mail and client information. You will be required to maintain and update various databases and tracking systems. Physical effort will be required, including moving and lifting boxes.
The intent of this process is to create a CR-03 pool of qualified candidates within Service Canada in Victoria, BC.
The work location for this position is Victoria, BC. These positions require working in office. Remote work agreements will not be offered.
This pool could also be used to staff similar positions of various tenures within Employment and Social Development Canada in Victoria, BC.
A random selection of applications may be made. Selected applicants will be assessed and those who meet all the essential qualifications will be placed in the qualified pool(s). Subsequent random selections may be made from the remaining applications and assessments may be conducted at a later date.
Your application will be active for 120 days. You will receive notice on your account: 30 days before your application is about to expire. If you do not take action, your application will become inactive and no longer be considered. Should your application become inactive while the process is still open, you may select the link “update my inventory status” to reaffirm your interest.
WAITING PERIOD FOR REASSESSMENT: The retest period for this assessment is 90 days from the date of results notification.
Positions to be filled: Number to be determined
Your résumé.
EDUCATION:
Secondary school diploma or an acceptable combination of education, training and/or experience.
•A Secondary School Diploma refers to a High School Diploma.
•Equivalencies granted by provincial or territorial authorities as a secondary school equivalency (e.g. General Education Development (GED), Adult Basic Education (ABE), etc.) will be accepted
•A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma
(*A recognized post-secondary institution includes those categorized as "recognized" as well as "authorized" by The Canadian Information Centre for International Credentials (CICIC), external)
<https://www.cicic.ca/868/search_the_directory_of_educational_institutions_in_canada.canada>
•The acceptable combination will be evaluated by considering a relevant combination of education, training and/or experience that would demonstrate that the candidate has the level of reading, writing, mathematical and critical thinking skills normally associated with someone successfully completing secondary school. In the absence of the Secondary School Diploma – the combination of the education, training and/or experience should equate to 6 years.
If the name on your education credentials is different from the name on your application, we will require proof that you are the same person.
Candidates with foreign educational credentials are required to provide proof of Canadian equivalency that meet the standards set by the Treasury Board of Canada for employment in the public core administration. Please consult the “Degree equivalency” link below to find the complete list of recognized agencies.
Degree equivalency
EXPERIENCE:
Clerical experience such as sending emails, filing, and managing a calendar
ABILITIES & PERSONAL SUITABILITY
• Demonstrating Integrity and Respect
• Communication (written)
Various language requirements
English Essential
Bilingual Imperative (CBC/CBC)
Information on language requirements
ABILITIES & PERSONAL SUITABILITY:
• Working Effectively with Others
• Attention to Detail
• Showing Initiative and Being Action Oriented
• Thinking Things Through
• Communication (oral)
ORGANIZATIONAL NEEDS:
Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.
OPERATIONAL REQUIREMENT:
Willing and able to work overtime as required
Reliability Status security clearance*
Willing and able to travel for training purposes.
Willing and able to work shift work.
Willing and able to lift 10-23 kg.
*Please note that ESDC will assist all qualified candidates in the security clearance process. This step is required for all those entering into the public service to ensure the security of information and personnel
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Acknowledgment of receipt of applications will not be sent.
Failure to participate in assessments as scheduled may result in your application no longer being considered in this selection process.
It is imperative that you provide a current email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.
Any information acquired through interaction with a candidate, during the process, may be used as part of the candidate's assessment.
Your resume will be considered a secondary source which could be used to validate the experience described in the screening questions.
Persons are entitled to participate in the appointment process in the official language of their choice.
Proof of Canadian citizenship or permanent resident status will be required.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.