Program and Service Delivery Clerk (INVENTORY)

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel.
We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces.
https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/canadian-armed-forces-members-veterans.html

When you submit an application for this selection process, your application will be included in the inventory if you meet the essential qualifications, and it will be assessed in the event that positions need to be filled. Only one application may be submitted, and it will be kept in the inventory until March 16, 2018. As positions become available, the applicants who meet the screening criteria identified by the hiring managers may be contacted and referred for consideration. Please ensure that the information in your PSRS applicant account is up to date.

The inventory will be updated every 60 days. You will receive a notice in your applicant account 5 days before the end of your active period to determine whether or not you wish to keep being considered for an additional 60 days.

Duties

Performs service delivery administrative functions to support business stream activities:

Applies established procedures and guidelines relating to the validation of information for both administration and program delivery.

Analyses and validates data and/or documentation for accuracy, completeness and compliance. Carries out fact-finding activities to research and retrieve information in order to determine entitlement or identify areas of apparent misuse of funds/benefits.

Obtains, inputs, maintains and extracts data and documentation related to applications, claims, invoices, requisitions and other administrative forms. Communicates with clients and employers to obtain and provide required information.

Communicates with clients and employers to obtain and provide required information.

Makes payment or administrative decisions related to computer generated data on straight forward/non-complex applications that are complete and in compliance with the established criteria, procedures, guidelines and system authorities (e.g. adjudication of clerical audits to determine overpayment).

Refers cases as per clearly established procedures and guidelines to the appropriate level for decision.

Identifies, prepares reports and refers complex cases to the appropriate level for decision within clearly established procedures and guidelines.

Coordinates logistics for meetings/sessions, or committees (e.g. scheduling location, participants and follow-up).

Intent of the process

A pool of qualified candidates will be created to staff temporary and/or permanent appointments at full time or at part time in Sept-Îles. This staffing process also could be used to fill other temporary similar positions at Service Canada.

Please note that this process will ONLY be used to staff positions in Sept-Îles, Quebec. Applicants are encouraged to apply ONLY if they are able to work in Sept-Îles.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential
Bilingual imperative - BBB/BBB

Information on language requirements

EDUCATION

A secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

* Acceptable combination is defined as: 4 years of high school AND 12 months of experience if a field related to the position to be filled.

OR

A diploma of Vocational Studies (DVS) in a field related to the position to be filled.

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessments service.

Degree equivalency

EXPERIENCE

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification, acquired over a period of approximately twelve (12) months, cumulatively or continuously during the last five (5) years.

Experience in using technology (e.g. Software Microsoft Office (Word, Excel, Outlook and Internet) acquired over a period of approximately six (6) months, cumulatively or continuously during the last three (3) years.

COMPETENCIES

-Oral Communication
-Written Communication
-Verification and Accuracy
-Thinking Skills
-Working with Others
-Client Focus
-Applying Principles and Procedures
-Dependability

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION

Successful completion of two years of post-secondary education in a recognized educational institution (eg, community college, CEGEP, university) in a program such as administration, office technology, accounting or insurance.

Degree equivalency

EXPERIENCE

Experience in delivering services at Service Canada.

Experience in the application of laws and regulations.

Experience in verifying and authenticating information, acquired over a period of approximately six (6) months, cumulatively or continuously, during the last three (3) years.

Experience in using technology such as SharePoint and advanced functions for the Software Microsoft Office, acquired over a period of approximately six (6) months, cumulatively or continuously, during the last three (3) years.

Experience in providing services to clients by phone, acquired over a period of approximately three (3) months, cumulatively or continuously, during the last three (3) years.

Experience in delivering Integrity services for Service Canada programs and services.

Organizational Needs :

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENT

Willing and able to work overtime as required.

Conditions of employment

Reliability Status
Credit check

Other information

IMPORTANT INFORMATION REQUIRED TO PROCESS YOUR APPLICATION

You must clearly indicate your education level. Proof of education will be requested at the assessment stage of this process. The Canadian equivalency is required at the time of preselection.

Candidates will be contacted by email and it is imperative that you provide a current email address. It is your responsibility to check your e-mail account regularly to ensure that you do not miss out on any opportunities. Failure to respond in the appropriate timeframe will result in not being referred to the organization.

If you do not answer fully to the screening questions as directed, it may be that your application is screened out. The note «see resume» will not be accepted.

You must clearly state, in writing, citing specific examples, how you meet each of the essential qualifications for the experience; otherwise your application may be rejected. For this purpose, please answer the questions listed in the job application. Resumes will only be used as a secondary source of validation criteria relating to the experience and skills described the screening questions.

To be able to manage the number of applicants in this selection process, our management may choose to use a top-down selection, random selection, or any other additional qualifications as outlined in the statement of merit criteria, in order to determine the number of candidates who will go through the following phase of the assessment.

If other needs arise after the use of these strategies, the department may pursue the evaluation by considering the candidates who have qualified and have achieved a passing score less than or using any other strategy.

STEPS OF THE CURRENT SELECTION PROCESS

Interviews and examinations will be held at the place chosen by the employer. If you do not show up on the dates and times provided, your application may be rejected.

Testing can take place on the day, evening or weekends.

Candidates will bear their travel expenses (including travel for evaluation) and expenses related to relocation.

A written examination may be administered and a standardized test may be administered.

An interview may be administered in person, by telephone or by videoconference.

Reference checks may be sought.

Candidates must meet the essential qualifications to be appointed to a position.

COMMUNICATIONS

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

We will communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users. The following e-mail address will be used to communicate with the candidates: .

For any other general inquiry, please communicate by email at: .

A proof of citizenship will be required.

HOW TO APPLY

The Assessment Board will accept on-line applications only. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). To submit an application on-line, please click on the button "Apply Now" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.