**AMENDMENT** Informal Conflict Management System Advisor/Coordinator

SELECTION PROCESS CANCELLED

We regret to inform you that this job opportunity has been cancelled.

Please not that this selection process has been cancelled for administrative reasons. Another Informal Conflict Management System (ICMS) Advisor/Coordinator selection process will be launch within the coming months.

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

**AMENDMENT TO THE CLOSING DATE**

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You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume, cover letter, and/or in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in a cover letter or screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates should be aware that the evaluation process will be conducted under tight deadlines shortly after the closing date of the poster. They will therefore be expected to be available when scheduled for their assessment. Failure to attend without official authorization could lead to their candidacy not being further considered. Rescheduling will be on an exceptional basis only.

Top-down ranking can be used at any stage of the assessment process where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

Applicants who meet the essential qualifications will have their application included in the inventory for this ongoing selection process. As positions become available, the applicants meeting the initial screening requirements identified by the hiring manager may be contacted and referred for consideration. Please ensure that your information is updated and remains current in your PSRS Applicant Account.

Your application in this inventory will be active for 90 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 10 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Work environment

The CBSA is Canada's second largest law enforcement organization, working 24/7 to protect Canada's borders by preventing high-risk people and goods from crossing into Canada while facilitating legitimate trade and travel, with over 15,000 employees working across Canada. The HR Community interact with clients that have a very interesting mandate such as analytical and forensic services, enforcement and intelligence programs, trade and anti-dumping programs, and more.

Intent of the process

A pool of qualified candidates may be established to fill similar positions with various tenures and linguistic profiles within CBSA.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

We encourage you to identify any skills, competencies and/or experiences you acquired through a career with the Canadian Armed Forces.

EDUCATION:

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed.

Notes:
1.Indeterminate incumbents of PE positions and of positions in the Office of the Superintendent of Financial Institutions and in Indian Oil and Gas Canada that are equivalent to PE positions on October 1, 1999, who do not possess the education level prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing PE positions and positions in the Office of the Superintendent of Financial Institutions and Indian Oil and Gas Canada that are equivalent to PE positions. This note also applies to persons appointed or deployed, for an indeterminate period, to PE positions after that date as the result of staffing transactions started before October 1, 1999. The positions in the Office of the Superintendent of Financial Institutions and in Indian Oil and Gas Canada that are equivalent to PE positions are those that meet the Treasury Board definition for the PE occupational group.

2.The courses for the specialization must be acceptable and must have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization.

3.An acceptable combination of education, training and/or experience, that is comparable to a degree from a recognized post-secondary institution with specialization relevant to the work to be performed, may serve as an alternative to meet the minimum education standard. Whenever the minimum education standard is met through this alternative, it is met only for the position being staffed, and candidates must be re-assessed for future appointments or deployments where the manager has decided to use this alternative.

Degree equivalency

EXPERIENCE:

Recent* and significant** experience in developing and delivering presentations and training sessions.

Recent* and significant** experience in designing and conducting informal conflict management processes including coaching, mediation and group processes.

Recent* and significant** experience in providing advice to management and staff on strategies to prevent or manage conflict within organizations.

Significant** experience conducting five (5) mediations or facilitated discussions.

Significant** experience conducting two (2) group interventions. Group interventions can include facilitated group discussions, a workplace intervention or a workplace analysis, all relating to workplace conflict management situations.

Recent* experience in professional mediation.

Recent* experience in conflict coaching others in the workplace.

* Recent is defined as experience acquired within the last five (5) years.

**Significant experience is defined as experience associated with having performed a range of related activities, which could normally be acquired over a period of approximately two (2) years and more.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative - Level: BBB / BBB, CBC / CBC

Information on language requirements

KNOWLEDGE:

Knowledge of the theories, the techniques and the best practices in the field of informal conflict management.

ABILITIES AND SKILLS:

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to plan, prioritize and organize own work.

Ability to analyze issues and provide expert advice to managers and employees on issues relating to Informal Conflict Management System (ICMS).

Ability to develop and deliver information and training sessions.

PERSONAL SUITABILITY

Effective Interpersonal Relationships

Judgement

Initiative

Integrity

Leadership

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:

Graduate studies in Conflict Resolution/Management/Analysis.

Degree equivalency

Conditions of employment

Reliability Status security clearance - Reliability Status security clearance.

Other information

Reference checks may be sought.

An interview may be administered.

A test may be administered.

For individuals already working in the Public Service, indeterminate employees at the same group and level or equivalent will be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

The client organization will accept applications on-line only.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.