Service Canada Benefits Officer / Integrity Services Investigator

Important messages

INVENTORY

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel.
We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces.
https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/canadian-armed-forces-members-veterans.html

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. Applicants who meet the essential experience and education qualifications will have their application included in the inventory for this ongoing selection process. As positions become available, the applicants meeting the initial screening requirements identified by the hiring manager may be contacted and referred for consideration. Please ensure that your information is updated and remains current in your PSRS Applicant Account.

APPLICATION INFORMATION
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language for each of the following: a) correspondence, b) written exam, and c) interview.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button "Apply Online" below.

Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Following are some of the benefits associated with applying on-line:
. Applicants can create and manage their accounts and apply to job opportunities as long as an internet connection is available.
. Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application.
. Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

CONDITIONS OF EMPLOYMENT
Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

COMMUNICATION WITH CANDIDATES
Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

Your application in this inventory will be active for 120 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 30 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Duties

Ascertain the facts on such issues as reasons for loss of employment and availability for work. Determine the eligibility of persons applying for Employment Insurance, Canada Pension, Old Age Security Benefits and other ESDC Programs and Services. Investigate claimants when there appears to be fraud or abuse. Monitors the payments of benefits throughout the duration of a claim.

Work environment

These Officer level positions provide information, advice and guidance, promote, adjudicate, calculate and ensure the integrity in the delivery of Programs. To excel in this position you must be; highly motivated a quick learner, quality oriented, client focused and able to thrive in a fast paced, high volume environment.

Intent of the process

It is the intent to establish multiple pools on an ongoing basis [English Essential and Bilingual Imperative CBC/CBC] for current and/or future vacancies. Candidates are asked to identify which language they are interested in being assessed for on their application. Bilingual candidates will be asked to undergo the PSC Second Language Evaluation (SLE) exam or provide valid SLE results with their application. To obtain a copy of SLE results, candidates may make a request at the following web-site http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/tst-rslt-examn-eng.htm. For more information on SLE, visit the following web-site: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.htm.

When completing their application, it is essential that applicants indicate their location of preference.

This pool may be used to staff similar positions within Employment and Social Development Canada, Service Canada Ontario Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EXPERIENCE

Experience in using technology (e.g. e-mail, Internet and word processing)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

Experience in interpreting and applying legislation or policies

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

EDUCATION

A secondary school diploma or a satisfactory score on the General Intelligence Test 320 (PSC test approved as an alternative to a secondary school diploma).

Degree equivalency

ABILITIES AND SKILLS

Communication (oral)
Communication (written)
Thinking Skills
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability
Decisiveness
Judgement

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION

Successful completion of a two (2) year post-secondary education from a recognized academic institution

Degree equivalency

EXPERIENCE

Experience in determining eligibility and entitlements to benefits

Experience in working in a high-volume client service environment

ABILITIES AND SKILLS

Positive Attitude
Initiative

OPERATIONAL REQUIREMENTS

Willing and able to work overtime as required
Willing and able to travel for operational purposes

Conditions of employment

Reliability Status security clearance

OTHER CONDITIONS OF EMPLOYMENT

Willing and able to travel for training purposes
Willing and able to work shift work

Tests

PSEE - Test of Reasoning UIT

Applicants must complete the Public Service Entrance Exam: Test of Reasoning Unsupervised Internet Test (UIT) as part of the screening for this selection process. This test assesses reasoning and problem solving ability. You will have 90 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Test of Reasoning Unsupervised Internet Test

Other information

ACCOMODATION IN THE ASSESSMENT PROCESS
If you are selected for further consideration, please advise the person who will contact you of any accommodations you may require during the selection process.

THE ASSESSMENT PROCESS
Reference checks will be sought.

An interview may be administered.

A written exam may be administered.

A situational exercise may be administered.

Candidates will be expected to be available for assessment during the four weeks after being pulled from the inventory. Please ensure that you make yourselves available during this time. Further details will be made available via e-mail.

You will be required to show how you demonstrate the essential and asset qualifications (i.e. Education, Experience) for the initial screening through your resume and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

**PLEASE NOTE: Alternative testing dates will be limited and only offered for extenuating circumstances: Illness (a medical certificate will be required) or Emergency Circumstances (verifiable). In addition, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users**

PROOF OF EDUCATION
Candidates will be required to submit their proof of education documents at the time of assessment.

If you were educated outside of Canada, you must have your credentials and/or diploma assessed against Canadian education standards. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognize credential assessment service. For more information please click on Degree Equivalency.

SCREENING OR SELECTION BASED ON ASSET QUALIFICATIONS, ORGANIZATIONAL NEEDS (EMPLOYMENT EQUITY), OR OPERATIONAL REQUIREMENTS
Management may choose one or more Asset Qualifications at the screening stage.

SELECTION
A pass mark will be established for each essential qualification. Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.

TRAVEL RELATED TO THE SELECTION OR APPOINTMENT PROCESS
Please note that candidates (including employees of the Public Service ) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

If you do not fully complete the screening questions as instructed, you will be screened out.

Only screened in candidates will be contacted for further assessment.

The client organization will accept applications on-line only.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.