9-1-1 POLICE DISPATCHER TRAINEE

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note that if you have completed a PO-TCO-01 interview within the last 6 months, the results will remain valid until 6 months has lapsed, and those results would be applied to this staffing process.

You must clearly demonstrate in your screening questions how you meet the education and experience. It is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN ELIMINATION FROM THE PROCESS.

All job applications must be submitted through the www.jobs.gc.ca system.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location, Fredericton, N.B.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

** PLEASE ENSURE ALL OF YOUR PERSONAL INFORMATION IN YOUR WWW.JOBS.GC.CA PROFILE/ACCOUNT IS ACCURATE AND UP TO DATE.

**WE USE THE INFORMATION GENERATED BY THE SYSTEM FOR CONTACT AND SCREENING PURPOSES, NOT INFORMATION THAT IS FOUND ON YOUR RESUME/COVER LETTER.

Work environment

You don’t have to wear a uniform to make a difference!

Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance.

Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centers that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?
• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.

• ~~Shift Work ~~ • The 9-1-1 Police Dispatch Centers operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).

Intent of the process

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

The intent of the process is to establish a pool of qualified applicants for the training program.
Positions may be staffed via specified term, acting appointments or assignments.

Only the TCO-01 (trainee) who successfully complete the training program will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level (Salary: $70,688 to $86,007)

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter "using proper grammar, sentence structure and paragraphs explaining why you are choosing to apply for this job posting. Include a few paragraphs describing your work experience over the past five years. Please do not include your resume as part of your cover letter as it is not required at this time."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

Degree equivalency

• Experience providing advice or services to the public
• Experience using a computer and computer applications (such as databases and word processing).
• Fluently bilingual in both official languages

• Communication (written)
• Ability to follow instructions
(Note: The above 2 competencies will be assessed throughout application process.)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:
• Call-taking or dispatching in a police agency
• Experience working in an environment that requires multitasking*

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

COMPETENCIES (as defined in the RCMP Competency Dictionary):
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork

ABILITY TO:
• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate*
*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs

Conditions of employment

Reliability Status security clearance - of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.