Non-Insured Health Benefits Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

IMPORTANT: There are several Non-Insured Health Benefit Analysts (CR-05) inventories being run across Canada concurrently. If you are interested in multiple locations, you MUST apply to the specific inventory poster related to those locations. These inventories are utilizing the same merit criteria. If you have applied on multiple inventories you will only be assessed once. Your results will be applied to the inventories you submitted applications for.

Indigenous Services Canada has begun its Transition Plan to Hybrid Work. As of April 1, 2023, employees are required to work from the office at least two (2) days a week and may have the option to telework the rest of the week, subject to operational requirements. We will therefore continue to rediscover the value of shared in-person experiences that are essential to cohesive, collaborative and high-performing organizations. Our work in person supports collaboration, team spirit, innovation and a culture of belonging. It helps us build trust and learn from each other.

*Notes:
(1) At the time of this job posting, hybrid work models are in place for some Non-Insured Health Benefits staff.
(2) Whitehorse staff are expected to work a minimum of three (3) days per week in the office.

Duties

You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquires over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment

Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you!

Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.

Intent of the process

A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, First Nations and Inuit Health Branch with various tenure, locations, and/or linguistic profiles.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

Experience responding to client or provider enquiries.

Experience researching information or resolving problems in a customer service environment.

Experience in using one or more of the following: word processing programs, spreadsheet programs and/or online data retrieval programs.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, Bilingual Imperative BBB/BBB, Bilingual Imperative BBC/BBC.

Information on language requirements

COMPETENCIES

Communication - Written.

Communication - Oral.

Ability to use word processing programs.

Ability to use spreadsheet programs.

Client Service Orientation.

Attention to detail.

Working effectively with others.

Dependability.

Judgement.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE

Experience working effectively with First Nations, Inuit or Métis clients.

Experience working in a call centre environment.

Experience providing front line customer service.

Experience in account payment processes in an office environment.

Experience in determining eligibility and processing benefit requests.

Experience analyzing, verifying and processing claims.

Experience working in a Pharmacy.

ORGANIZATIONAL NEEDS

Indigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration).

OPERATIONAL REQUIREMENTS

Some positions may require occasional travel.

Some positions may require occasional travel to remote and/or isolated communities in small aircraft, off road vehicles or by boat in varied weather conditions.

Conditions of employment

Security - All positions require a Reliability status.

Some positions may require any or all of the following Conditions of Employment, which will vary dependent on the position being staffed:

Willingness and ability to work overtime on short notice.

Willingness and ability to be on standby on a rotational basis.

Call center environment.

Consent at the time of hire to telephone monitoring.

Should relocation be required, the incumbent must complete a Health Declaration form for themselves and dependents, in accordance with the Isolated Post and Government Housing Directive.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

- HOW TO SUBMIT YOUR APPLICATION -

**ONLY ONLINE APPLICATIONS WILL BE ACCEPTED** All job applications must, therefore be submitted through the jobs.gc.ca site. To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

INSTRUCTIONS on how to respond to the screening questions:

***You must answer all questions clearly indicating how you meet each of the essential criteria and asset criteria. To do this, you must write detailed explanations and provide concrete examples to demonstrate how you meet each criteria. Note that it will not be sufficient to just mention that the criteria are met or provide a list of past or present experiences.

Asset qualification may be invoked for screening, evaluation and/or right fit decision purposes. We strongly encourage candidates to demonstrate in their application how they meet the asset qualifications.

When responding to the screening questions, be sure to pay particular attention to the following:

When answering the online screening questions, please ensure that you provide concrete examples that speak directly to the experience sought, including details such as where, when and how you acquired the experience.

Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you meet each qualification.

Include the background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Focus on what you did. When referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.

Comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Lack of DETAILS may result in your application being rejected as the Assessment Board may have insufficient information to determine whether you meet the qualifications.

Your application and your answers to the screening questions will be one of the methods used to assess your ability to communicate effectively in writing. Make sure you provide sufficient details to demonstrate your written communication skills. (Do not use bullet points.)

- ASSESSMENT -

Please ensure that you read ALL points listed below, as this section contains important information about the application process. In the case of missing information, your application may be eliminated from the process.

A variety of methods may be used to assess your suitability throughout this process. Your experience, abilities and skills, competencies may be evaluated through the use of any of the following tools: the online application, written exam, interview, simulation exercise, Candidate Achievement Record and/or Reference Checks.

Some assessments may be conducted remotely, including teleconference or videoconference assessments.

All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate.

During the application or assessment process, cheating, plagiarism and the use of artificial intelligence are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, will be subject to removal from the selection process.

- PROOF OF EDUCATION -

Candidates must provide proof of education credentials upon request.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

All applicable fees are the responsibility of the candidate and must be paid by the candidate.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.
 
- COMMUNICATION -

Acknowledgment of receipt of applications will not be sent.

Once the screening of applications has been completed, only candidates proceeding to the next stage will be contacted.

NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes. It is imperative that you provide a valid email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

- OFFICIAL LANGUAGES -

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online