Victim Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The immediate need is to fill positions on a temporary basis. If you are interested in immediate temporary opportunities, please submit your application before Monday, March 4, 2024.

When you apply to this selection process, you will be required to answer screening questions to demonstrate how you meet the following qualifications (Education, all Essential Experiences). Failure to provide this information in the requested fields may result in your application being rejected.

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Candidates MUST submit their application through the online system available at: GC jobs. Applications submitted in any other format will not be accepted. If there are limitations or special circumstances preventing you from submitting your application via the PSRS online portal, you must contact us and receive approval to apply via an alternate means PRIOR to the closing date.

Duties

Delivery of information services to federally registered victims of crime according to legislated mandate of the CCRA; assesses the eligibility of victims to receive information, interprets legislation pertaining to victims, provides information to members of the public regarding corrections and conditional release; and is a resource to CSC staff, victim service agencies and other members of the criminal justice system.

Work environment

About Us

The Correctional Service of Canada (CSC) is the federal government agency responsible for administering sentences of a term of two years or more, as imposed by the courts. CSC is responsible for managing institutions of various security levels and supervising offenders under conditional release in the community.

Our Mission

The Correctional Service of Canada (CSC), as part of the criminal justice system and respecting the rule of law, contributes to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

Intent of the process

A pool of qualified candidates will be established, and may be used to staff positions of various tenures including permanent or temporary. The immediate need is to fill positions on a temporary basis.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Graduation with a degree or applied degree from a recognized post-secondary institution in a field related to human behaviour such as the social sciences, psychology or criminology, or an acceptable combination of education, training and/or experience related to the position.

Degree equivalency

EXPERIENCE
Experience providing needs focused client services and information or working in one or more of the following fields:
• Victim Services.
• Crisis Intervention.
• Emotional Support.
• Needs Assessment.
• Social Care Setting.
• Community Work.
• Counselling.
• Court Preparation.

Experience analyzing information, situations, and issues and finding solutions.
Experience in the use of computer software such as Microsoft Outlook, Word, Excel, and PowerPoint

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE
Knowledge of the mission, priorities, mandate, and the role of the Correctional Service of Canada as it relates to public safety.
Knowledge of the Corrections and Conditional Release Act, the Canadian Victim Bill of Rights, and Commissioner Directives (CD) 784, 785, and 786.
Knowledge of the role and responsibilities of government and external organizations involved in assisting victims of crime.

ABILITIES
Ability to plan, organize and prioritize work.
Ability to work under pressure and maintain composure in high stress situations and environments.
Ability to engage effectively with clients and stakeholders.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

PERSONAL SUITABILITY:
Effective Interpersonal Skills.
Initiative.
Judgment.
Adaptability.
Resilience.
Attention to detail.

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE
Experience liaising, collaborating and working in partnership with components of the criminal justice system or outside organizations providing support to victims.
Experience using the Offender Management System (OMS) and/or CRM Victim Application Module.
Experience in case management.
Experience working with victims of crime.
Experience with restorative justice.

ABILITIES
Ability to prepare and deliver presentations.

Selection may be limited to members of the following Employment Equity groups: Indigenous Persons, persons with disabilities, visible minorities, and women.
Selection may be limited to a member of an equity-seeking group to increase representation to support diversity and inclusion and/or to meet business objectives.

Information on employment equity

OPERATIONAL REQUIREMENTS
Willingness and ability to occasionally travel within region and outside region
Willingness and ability to occasionally work on evenings and/or weekends

Conditions of employment

Enhanced Reliability Status security clearance

Agreement to work in a high stress environment and be exposed to sensitive and unsettling information and situations in providing victim services to members of the public.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates must clearly demonstrate in their responses that they meet the essential education and experience qualifications. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide sufficient information will result in the candidate being screened out and rejected from the process.

We may assess the essential and asset qualifications using interviews, written tests (take home assignments or other), references or a combination of these or other assessment methods. Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to assess the criteria identified on the Statement of Merit Criteria.

An assignment, secondment, or acting appointment requires approval of your supervisor.

You must provide proof of your education credentials. Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificates and/or diplomas assessed against Canadian educational standards. Candidates must be prepared to submit electronic proof of a Canadian equivalent education at the time of application. For more information, please see the Canadian Information Centre for International Credentials (CICIC) at www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

For this selection process, we will communicate with you by email. You must provide a valid email address to which you wish to receive communication regarding this selection process. It is your responsibility to inform of any change of address, telephone number and / or email address. You must ensure to check/view your email accounts including spam, promotion or other folders regularly as there may be a deadline for responses. Candidates who respond past the deadline risk, being removed from the selection process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.